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Digital Support Technician Jobs (NOW HIRING)

OTSI

Workstation Support Technician

Topeka, KS

$18 - $21.75/hr

Proven experience (2 years) as a workstation support technician or in a similar technical support ... OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and ...

Lubbock-Cooper ISD

CAMPUS SUPPORT TECHNICIAN

Lubbock, TX · On-site

$34K - $43K/yr

Support Technician Terms: 226 Days/Non-Exempt Reports to: Director of Technical Services Department ... Coordinate with campus test coordinators and administrators to provide and maintain digital online ...

Catalis Dental Lab Partners

DIGITAL DESIGNER

Tempe, AZ · On-site

... digital support and design team. In this role, you will leverage advanced CAD software such as ... As part of a collaborative, family-oriented environment, you will work closely with technicians and ...

OTSI

Workstation Support Technician

Topeka, KS · On-site

$18 - $21.75/hr

... support Technician (Topeka, KS - Onsite) MAJOR RESPONSIBILITES: • Install, configure, and ... OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and ...

Albertsons

System Support Technician

Denver, PA

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Through a companywide focus on innovation, we are continually enhancing our digital and product ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Through a companywide focus on innovation, we are continually enhancing our digital and product ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in ... Through a companywide focus on innovation, we are continually enhancing our digital and product ...

Gettysburg College

AV Support Technician

Gettysburg, PA · On-site

$22.25 - $30.50/hr

The AV Support Technician position is responsible for: * Installing and supporting AV equipment in ... digital data projectors, and portable screens * Instructing faculty, staff, and other users on the ...

Core BTS, Inc.

IT Support Technician

Niskayuna, NY

$24 - $25/hr

... digital technology to transform business, Core BTS delivers robust cloud, modern workplace ... Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an ...

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Digital Support Technician information

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How much do digital support technician jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for digital support technician in the United States is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $31.01 per hour, depending on experience, location, and employer.

What is a digital support technician?

Digital Support Technicians are IT professionals who assist users with technical issues related to computer systems, software, and digital devices. They provide support through troubleshooting, maintenance, and guidance on using technology efficiently. Their responsibilities often include installing software, resolving connectivity problems, and offering user training. Digital Support Technicians play a key role in ensuring smooth digital operations within organizations and help users adapt to new technologies.

What are the key skills and qualifications needed to thrive as a digital support technician, and why are they important?

To thrive as a Digital Support Technician, you need a solid understanding of IT fundamentals, troubleshooting, and customer support, typically supported by relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily tasks. Strong communication, patience, and problem-solving skills help you effectively resolve user issues and maintain positive interactions. These abilities ensure efficient technical support, minimize downtime, and enhance user satisfaction in digital environments.

What are some common challenges digital support technicians face when assisting non-technical users, and how are these typically addressed?

Digital Support Technicians often encounter users with varying levels of technical proficiency, which can make troubleshooting more complex. A common challenge is translating technical jargon into easily understandable language and guiding users step-by-step through solutions without overwhelming them. To address this, technicians use clear communication, patience, and tailored documentation or visual aids. Many organizations also provide ongoing training and resources to help support technicians refine their customer service and problem-solving skills.

What is the difference between Digital Support Technician vs Network Support Specialist?

AspectDigital Support TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, client sites, remote supportNetwork operations centers, client networks
Industry UsageIT service providers, tech companiesTelecommunications, enterprise IT
Job FocusHardware/software troubleshooting, user supportNetwork configuration, troubleshooting, security

The Digital Support Technician primarily handles hardware and software issues, providing user support in various environments. In contrast, the Network Support Specialist focuses on network infrastructure, configuration, and security. Both roles require technical certifications and are essential in IT support, but they differ in scope and specialization.

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What job categories do people searching Digital Support Technician jobs look for?

The top searched job categories for Digital Support Technician jobs are:

Digital Support Technician jobs near you
Infographic showing various Digital Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,229 per year, or $25.6 per hour.

Digital Support Specialist (DSS)

Gordon Flesch Company

Indianapolis, IN

Full-time

Medical, Dental, Retirement, PTO

Posted 7 days ago

Gordon Flesch Company rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

51st of 224 rated it services

Job description

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

  • Conduct product installation/customer training on core products:
    • Install and connect Multi-Functional Devices, printers, and local scanners to the network or workstation and configure devices including embedded applications
    • Maintain knowledge of device functionalities, software capabilities, network certifications, and industry standards
    • Install software drivers on customer servers and workstations
    • Customize print drivers as required by customer’s SOW
    • Provide end-user and Admin training on networking features: print, scan, send, fax from desktop
  • Assist in the installations and support 3rd party applications including, but not limited to Uniflow, Equitrac, Paper Cut, Prisma and EFi controllers
  • Troubleshoot remotely utilizing various connection methods
  • Provide post sales support for escalated network and connectivity issues
  • Assist Business Analysts in pre and post Sales activity as needed
  • Gather customer network data required for device installations as needed
  • Responsible for device cloning on most installations
  • Organize, maintain, and update files, utilities, and software on corporate resources
  • Complete accurate daily activity, mileage logs and other reports as required
  • Continuously update foundational knowledge of OEM hardware and software cybersecurity
  • Mentor and train Field Technicians for back-up capabilities

You should have:

  • High school diploma or equivalent
  • General understanding of Microsoft networking technology
  • Excellent organizational skills
  • Experience with various business applications
  • Versed in Windows OS and MAC OS with the ability to troubleshoot related issues
  • Excellent presentation and communications skills
  • Strong commitment to customer satisfaction
  • Valid driver’s license and appropriate auto insurance as dictated by state requirements
  • Ability to pass drug screenings and background checks as required
  • Access to reliable transportation
  • Ability to lift 75 pounds

Preferred Qualifications:

  • Associates degree
  • Net+ certification or 1 – 2 years network administration experience
  • Microsoft Certified Professional or Microsoft Certified Technical Specialist certification(s)

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers.

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.

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