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Digital Relationship Manager Jobs in Silver Spring, MD

About the Job We are currently seeking a Relationship Guide to join our team at the Pasadena Branch ... Educate customers on digital banking tools and guide them through processes like online banking and ...

Own the strategic architecture of our digital ecosystem across CMS, analytics, CRM, automation, and emerging AI frameworks. * Strengthen tagging, event modeling, and attribution integrity across ...

Our Digital Marketing Intern allows students to obtain a number of Google Certifications and ... * CRM (experience with multiple platforms such as Salesforce, Hubspot, Pipedrive, etc) * CMS ...

Client Relationship Leader

Arlington, VA · Hybrid

$200K - $302K/yr

... advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 ... Work closely with the Managing Principal and Outsourcing Client Service Team to drive business and ...

Client Relationship Leader

Arlington, VA · On-site

$200K - $302K/yr

... advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 ... Work closely with the Managing Principal and Outsourcing Client Service Team to drive business and ...

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Digital Relationship Manager information

See Silver Spring, MD salary details

$27K

$77.9K

$135.7K

How much do digital relationship manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for digital relationship manager in Silver Spring, MD is $77,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $101,900.00 per year, depending on experience, location, and employer.

What is a digital relationship manager?

A Digital Relationship Manager is a professional who manages and nurtures relationships with clients or customers through digital channels such as email, social media, and online platforms. Their main goal is to enhance customer engagement, resolve issues, and ensure a positive digital experience. They often collaborate with marketing, sales, and customer support teams to develop strategies that improve customer satisfaction and retention. Digital Relationship Managers use data and analytics to understand customer preferences and personalize interactions. This role is essential in helping organizations build strong, long-lasting relationships in an increasingly digital world.

How does a digital relationship manager typically collaborate with other departments to enhance the customer experience?

Digital Relationship Managers work closely with teams such as marketing, sales, IT, and customer support to create seamless digital experiences for clients. They often act as a bridge, communicating customer feedback and digital engagement insights to relevant departments to improve products and services. Collaboration may include participating in strategy meetings, co-developing digital campaigns, and coordinating on technology integrations to ensure that customers receive consistent and personalized interactions across all digital platforms.

What are the key skills and qualifications needed to thrive as a digital relationship manager, and why are they important?

To thrive as a Digital Relationship Manager, you need expertise in digital marketing, CRM platforms, and customer engagement strategies, often supported by a bachelor’s degree in marketing or business. Familiarity with tools like Salesforce, HubSpot, data analytics software, and social media management systems is typically required. Outstanding communication, problem-solving skills, and the ability to build rapport virtually help set top performers apart. These skills ensure effective client management, foster loyalty, and drive business growth in increasingly digital environments.

What is the difference between Digital Relationship Manager vs Customer Success Manager?

AspectDigital Relationship ManagerCustomer Success Manager
Primary FocusManaging digital channels and online customer interactionsEnsuring customer satisfaction and retention
Required SkillsDigital marketing, CRM tools, data analysisCommunication, problem-solving, client management
Work EnvironmentOnline platforms, digital marketing teamsCustomer service teams, client-facing roles
Industry UsageBanking, finance, e-commerceTech, SaaS, financial services

The Digital Relationship Manager primarily focuses on managing online interactions and digital channels to strengthen customer relationships, often working with digital marketing tools. In contrast, the Customer Success Manager emphasizes ensuring customer satisfaction and retention through direct client engagement. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What job categories do people searching Digital Relationship Manager jobs in Silver Spring, MD look for?

The top searched job categories for Digital Relationship Manager jobs in Silver Spring, MD are:

Senior Director, Commercial - Functional Relationship Manager

Nestle

Arlington, VA • On-site

$187K - $269K/yr

Full-time

Medical, Retirement

Posted 24 days ago


Job description

As the digital arm for the world's largest food and beverage company, Nestle IT & Digital Americas harnesses the power of data, analytics, and innovative technology to deliver transformative solutions and business resiliency for Nestle businesses and iconic brands from Purina to Nescafe. We're innovators, strategic collaborators, value multipliers, and digital business leaders committed to delivering results that create meaningful experiences and drive value, enabling Nestle to win in the marketplace. By joining, you become part of a 150-year legacy and a global team of 270,000+. We invest in our people-their growth, development, and sense of belonging. This shared unity and purpose is what motivates individuals to join, stay, and advance their careers within Nestle.

This position is not eligible for Visa Sponsorship.

Position Summary

As the Sr. Director, Functional Relationship Management for Commercial, you'll lead the IT & Digital partnership across both Marketing and Sales for Nestle USA. Serving as the single point of integration between multiple IT product groups and senior commercial leaders in the business, you'll translate  commercial strategy into a coherent, value-driving digital roadmap and ensuring that what gets built moves the needle on growth, share, and consumer engagement.

This role drives Nestle's Enterprise Digital Transformation (EDT) in the Americas, owning the execution of key commercial initiatives like Partner to Sell (P2S), partnering with global sales, EDT governance, and market leaders, turning  strategy into scalable  solutions. Building strong partnerships with the Chief Growth Officer organization, Sales, Brand, and Category leaders, you'll  help shape and prioritize a unified Marketing + Sales technology roadmap.

  • Own and drive a unified Marketing + Sales digital roadmap aligned to Nestle2030, MBS (Marketing Business Services) 2.0, and global EDT strategy
  • Shape and prioritize demand across the commercial IT portfolio; resolve cross-functional priorities with peer FRMs (Functional Relationship Managers).
  • Lead end-to-end delivery of commercial technology initiatives, ensuring measurable business outcomes (revenue, ROI, adoption)
  • Influence global product roadmaps and ecosystems (CRM, CDP, Trade Promotion, eCommerce, etc.) to reflect market needs
  • Drive innovation through GenAI, advanced analytics, and connected commerce, while aligning with enterprise governance
  • Manage commercial IT investments, optimizing spend, retiring legacy systems, and ensuring strong value realization
  • Represent commercial priorities in enterprise governance forums, driving timely decisions and effective escalation
  • Lead and develop a unified Commercial FRM team, fostering a high-performing, integrated IT&D organization.

Requirements:

  • Bachelor's degree from an accredited institution required
  • 12+ years of progressive IT & Digital or Commercial experience
  • 5+ years of experience FRM, BRM, or commercial technology functions at a senior level partnering with executive Marketing and Sales stakeholders to define and deliver digital strategy, with hands-on expertise across Martech and Sales Tech ecosystems (e.g., CRM, CDP, Trade Promotion, SFA, eCommerce)
  • 5+ years of direct leadership experience building and developing high-performing, cross-functional teams
  • 3+ years of experience operating within product-based IT models and utilizing Agile/SAFe methodologies for delivery
  • 2+ years of experience applying advanced analytics, GenAI, or AI-driven solutions within commercial use cases (e.g., personalization, sales enablement).

Other

  • Master's degree (MBA, Computer Science, MIS, or related field) is preferred

Don't meet all the qualifications listed under "other"? These are preferred, but not required. When you apply for a role with Nestle Purina, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration.

The approximate pay range for this position is $187,000.00 to $269,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Making an Impact | Nestle Careers (nestlejobs.com).

REQUISITION ID
408792

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
 

The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 408792