Digital Operations Manager Jobs in Philadelphia, PA

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

As a Digital & Process Automation Analyst, you will help modernize and simplify the People & Culture employee experience through workflow automation, process optimization, and digital innovation. You will play a key role in transforming manual and fragmented processes into scalable, efficient, and employee-centered solutions that improve service delivery, increase operational capacity, and accelerate business outcomes across Campbell's. This role will identify and make end-to-end improvements across people, process, data and tech. Your work will directly contribute to building a more connected, data-informed, and digitally enabled People & Culture organization.

WHAT YOU WILL DO...

Identify, analyze, and support automation opportunities across People & Culture processes and services.

Partner with stakeholders to document business requirements, map workflows, and recommend scalable process improvements.

Supports configuration, testing, implementation, and ongoing optimization of workflow automation solutions and digital tools.

Assist in managing automation backlogs, enhancement requests, and delivery priorities across multiple initiatives.

Participate in agile delivery activities including sprint planning, backlog refinement, testing, and continuous improvement efforts.

Collaborate with technical and functional teams to support integrations and workflow solutions across platforms such as ServiceNow, Workday, and Microsoft 365.

Monitor operational metrics and process performance to identify trends, bottlenecks, and optimization opportunities.

Support troubleshooting, issue resolution, and root cause analysis for workflow and automation-related challenges.

Develop and maintain process documentation, knowledge articles, and standard operating procedures.

Help drive adoption of current and new digital capabilities through training, communication, and change management support.

Ensure solutions align with enterprise governance, compliance, security, and operational standards.

WHO YOU WILL WORK WITH...

People & Culture Centers of Excellence including Total Rewards, Talent, Employee Services, Payroll, and P&C Operations

People & Culture Solutions, Data & Analytics and Digital Experience teams

Information Technology, Enterprise Applications, and Automation partners

ServiceNow, Workday, and Microsoft platform teams

Cross-functional business stakeholders and operational leaders

External vendors and implementation partners, as needed

WHAT YOU BRING TO THE TABLE... (MUST HAVE)

Bachelor's degree in Human Resources, Information Systems, Business, Technology, or related field

5+ years of experience supporting digital operations, process improvement, workflow automation, HR technology, or related business functions

Experience gathering business requirements and translating needs into operational or technical solutions

Strong analytical, organizational, and problem-solving skills

Ability to manage multiple priorities and deliver results in a fast-paced environment

Strong communication and collaboration skills with the ability to work across technical and non-technical teams

Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies.

Experience with ServiceNow, Workday, Power Platform, or other workflow automation technologies

Experience supporting or participating in Agile delivery methodologies and continuous improvement initiatives

Proficiency with Microsoft 365 tools including Copilot, Power Apps, Power Automate, Excel, PowerPoint, Teams, and related collaboration technologies

IT WOULD BE GREAT IF YOU HAVE... (NICE TO HAVE)

Familiarity with HR service delivery, employee support operations, or enterprise workflow management

Experience with process mapping, operational reporting, or dashboard development

Knowledge of IT service management, HR systems, or digital employee experience platforms

Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies.

Experience supporting change management, user adoption, or training initiatives

Foundational understanding of basic coding concepts, HTML, and/or scripting to support workflow configuration, troubleshooting, and collaboration with technical partners

Curiosity and passion for automation, AI, and improving employee experience

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.