Digital Operations Manager Jobs in Chicago, IL (NOW HIRING)

Gallagher Global Brokerage (GGB-Americas Division) is looking for an experienced Digital Operations Project Manager who will provide operational, project and delivery support for Microsoft 365 (M365) digital initiatives, with a primary focus on SharePoint Online consulting with the business to determine requirements for site creation, ongoing maintenance, and light governance coordination.

This role is ideal for a communications or marketing professional who can translate stakeholder needs into clear requirements, guide teams toward standard templates/solutions, and manage work across a matrixed organization and offshore delivery partners to reduce backlog and improve the quality and consistency of SharePoint as a platform.

• Intake & requirements gathering: Partner with internal stakeholders to understand the purpose, audience, and content needs for SharePoint sites/pages; facilitate intake meetings and document requirements, scope, and success criteria.
• Template-driven guidance: Recommend standard templates, information architecture, and preset solutions based on need and complexity; help stakeholders right-size requests and set clear expectations.
• Matrixed delivery coordination: Track tasks and dependencies across a cross-functional team (content owners, reviewers, approvers, IT/platform partners, and offshore resources) to support page builds and maintenance work.
• Offshore work management: Create clear work requests/user stories, confirm acceptance criteria, and coordinate with offshore resources to ensure site updates and change requests are completed accurately and on schedule.
• Status communications: Provide regular progress updates to stakeholders (timelines, risks, blockers, next steps) and facilitate timely decisions/approvals to keep work moving.
• Content operations: Support uploading, organizing, and maintaining documents, graphics, and videos in well-structured SharePoint libraries, applying naming conventions and metadata where applicable.
• Permissions & access coordination: Help manage permission requests and access changes in alignment with organizational policies; coordinate with appropriate owners/administrators for approvals and execution.
• Quality assurance: Review draft SharePoint pages for accuracy, completeness, formatting consistency, and broken links (as applicable) prior to publishing; ensure content meets basic communication standards.
• Digital asset production support: Coordinate creation of supporting digital products (e.g., graphics, short videos, job aids) with offshore resources and internal partners as needed.
• Ticketing & backlog reporting: Track and report on ticket completion, cycle times, and backlog reduction; maintain dashboards/spreadsheets and drive follow-ups to closure.
• Continuous improvement: Apply systems thinking to connect SharePoint work with broader channel strategy (e.g., email, live meetings, intranet/news) and identify opportunities to streamline processes and improve user experience.
  

Required:

• University Degree and minimum 7 years of prior relevant experience, or equivalent.

Preferred:

• Experience in project management specific to change management, strategic initiatives, and communications; marketing, digital content operations, project coordination, or a similar role managing work across multiple stakeholders.
• Working knowledge of SharePoint Online concepts (sites, pages, libraries, navigation, permissions) sufficient to manage and review others’ work; deep technical development experience is not required.
• Demonstrated ability to run requirements-gathering conversations, document scope, and translate needs into clear tasks and acceptance criteria.
• Strong project/task management skills with comfort tracking progress across a matrixed team and driving follow-ups to completion.
• Experience coordinating with offshore/remote resources and navigating time zone differences.
• Excellent written and verbal communication skills; able to provide clear, concise status updates and stakeholder-facing guidance.
• High attention to detail for reviewing content accuracy and formatting prior to publishing.
• Comfort working in a ticketing/work management environment (e.g., Azure DevOps, ServiceNow, Jira, Planner) and producing basic reporting on progress and backlog.
• Ability to manage multiple requests simultaneously, prioritize effectively, and escalate risks/issues appropriately.
• Hands-on experience publishing or maintaining SharePoint Online pages and libraries (including use of web parts and basic page layout best practices)
• Familiarity with information architecture, content governance, and change/request intake processes for digital platforms
• Experience coordinating digital asset creation (graphics/video) and applying brand or communication standards.
• Understanding of Microsoft 365 ecosystem (Teams, OneDrive, Outlook) and how channels work together for internal communications.
• Basic knowledge of accessibility and usability best practices for digital content.

• Stakeholder management: builds trust, sets expectations, and communicates tradeoffs clearly.
• Structured execution: plans, tracks, and drives work to closure with minimal oversight.
• Systems thinking: considers upstream/downstream impacts across digital channels and processes.
• Process orientation: standardizes intake, documentation, and governance practices where helpful.
• Quality mindset: validates accuracy and consistency before publishing and flags gaps early.
• Collaboration: works effectively with cross-functional partners and offshore delivery teams.
• Customer focus: keeps end-user experience and content clarity at the center of decisions.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required:

• University Degree and minimum 7 years of prior relevant experience, or equivalent.

Preferred:

• Experience in project management specific to change management, strategic initiatives, and communications; marketing, digital content operations, project coordination, or a similar role managing work across multiple stakeholders.
• Working knowledge of SharePoint Online concepts (sites, pages, libraries, navigation, permissions) sufficient to manage and review others’ work; deep technical development experience is not required.
• Demonstrated ability to run requirements-gathering conversations, document scope, and translate needs into clear tasks and acceptance criteria.
• Strong project/task management skills with comfort tracking progress across a matrixed team and driving follow-ups to completion.
• Experience coordinating with offshore/remote resources and navigating time zone differences.
• Excellent written and verbal communication skills; able to provide clear, concise status updates and stakeholder-facing guidance.
• High attention to detail for reviewing content accuracy and formatting prior to publishing.
• Comfort working in a ticketing/work management environment (e.g., Azure DevOps, ServiceNow, Jira, Planner) and producing basic reporting on progress and backlog.
• Ability to manage multiple requests simultaneously, prioritize effectively, and escalate risks/issues appropriately.
• Hands-on experience publishing or maintaining SharePoint Online pages and libraries (including use of web parts and basic page layout best practices)
• Familiarity with information architecture, content governance, and change/request intake processes for digital platforms
• Experience coordinating digital asset creation (graphics/video) and applying brand or communication standards.
• Understanding of Microsoft 365 ecosystem (Teams, OneDrive, Outlook) and how channels work together for internal communications.
• Basic knowledge of accessibility and usability best practices for digital content.

• Stakeholder management: builds trust, sets expectations, and communicates tradeoffs clearly.
• Structured execution: plans, tracks, and drives work to closure with minimal oversight.
• Systems thinking: considers upstream/downstream impacts across digital channels and processes.
• Process orientation: standardizes intake, documentation, and governance practices where helpful.
• Quality mindset: validates accuracy and consistency before publishing and flags gaps early.
• Collaboration: works effectively with cross-functional partners and offshore delivery teams.
• Customer focus: keeps end-user experience and content clarity at the center of decisions.