Digital Operations Manager Jobs in Chicago, IL (NOW HIRING)

Gallagher Global Brokerage (GGB-Americas Division) is looking for an experienced Digital Operations Project Manager who will provide operational, project and delivery support for Microsoft 365 (M365) digital initiatives, with a primary focus on SharePoint Online consulting with the business to determine requirements for site creation, ongoing maintenance, and light governance coordination.

This role is ideal for a communications or marketing professional who can translate stakeholder needs into clear requirements, guide teams toward standard templates/solutions, and manage work across a matrixed organization and offshore delivery partners to reduce backlog and improve the quality and consistency of SharePoint as a platform.

• Intake & requirements gathering: Partner with internal stakeholders to understand the purpose, audience, and content needs for SharePoint sites/pages; facilitate intake meetings and document requirements, scope, and success criteria.
• Template-driven guidance: Recommend standard templates, information architecture, and preset solutions based on need and complexity; help stakeholders right-size requests and set clear expectations.
• Matrixed delivery coordination: Track tasks and dependencies across a cross-functional team (content owners, reviewers, approvers, IT/platform partners, and offshore resources) to support page builds and maintenance work.
• Offshore work management: Create clear work requests/user stories, confirm acceptance criteria, and coordinate with offshore resources to ensure site updates and change requests are completed accurately and on schedule.
• Status communications: Provide regular progress updates to stakeholders (timelines, risks, blockers, next steps) and facilitate timely decisions/approvals to keep work moving.
• Content operations: Support uploading, organizing, and maintaining documents, graphics, and videos in well-structured SharePoint libraries, applying naming conventions and metadata where applicable.
• Permissions & access coordination: Help manage permission requests and access changes in alignment with organizational policies; coordinate with appropriate owners/administrators for approvals and execution.
• Quality assurance: Review draft SharePoint pages for accuracy, completeness, formatting consistency, and broken links (as applicable) prior to publishing; ensure content meets basic communication standards.
• Digital asset production support: Coordinate creation of supporting digital products (e.g., graphics, short videos, job aids) with offshore resources and internal partners as needed.
• Ticketing & backlog reporting: Track and report on ticket completion, cycle times, and backlog reduction; maintain dashboards/spreadsheets and drive follow-ups to closure.
• Continuous improvement: Apply systems thinking to connect SharePoint work with broader channel strategy (e.g., email, live meetings, intranet/news) and identify opportunities to streamline processes and improve user experience.
  

Required:

• University Degree and minimum 7 years of prior relevant experience, or equivalent.

Preferred:

• Experience in project management specific to change management, strategic initiatives, and communications; marketing, digital content operations, project coordination, or a similar role managing work across multiple stakeholders.
• Working knowledge of SharePoint Online concepts (sites, pages, libraries, navigation, permissions) sufficient to manage and review others’ work; deep technical development experience is not required.
• Demonstrated ability to run requirements-gathering conversations, document scope, and translate needs into clear tasks and acceptance criteria.
• Strong project/task management skills with comfort tracking progress across a matrixed team and driving follow-ups to completion.
• Experience coordinating with offshore/remote resources and navigating time zone differences.
• Excellent written and verbal communication skills; able to provide clear, concise status updates and stakeholder-facing guidance.
• High attention to detail for reviewing content accuracy and formatting prior to publishing.
• Comfort working in a ticketing/work management environment (e.g., Azure DevOps, ServiceNow, Jira, Planner) and producing basic reporting on progress and backlog.
• Ability to manage multiple requests simultaneously, prioritize effectively, and escalate risks/issues appropriately.
• Hands-on experience publishing or maintaining SharePoint Online pages and libraries (including use of web parts and basic page layout best practices)
• Familiarity with information architecture, content governance, and change/request intake processes for digital platforms
• Experience coordinating digital asset creation (graphics/video) and applying brand or communication standards.
• Understanding of Microsoft 365 ecosystem (Teams, OneDrive, Outlook) and how channels work together for internal communications.
• Basic knowledge of accessibility and usability best practices for digital content.

• Stakeholder management: builds trust, sets expectations, and communicates tradeoffs clearly.
• Structured execution: plans, tracks, and drives work to closure with minimal oversight.
• Systems thinking: considers upstream/downstream impacts across digital channels and processes.
• Process orientation: standardizes intake, documentation, and governance practices where helpful.
• Quality mindset: validates accuracy and consistency before publishing and flags gaps early.
• Collaboration: works effectively with cross-functional partners and offshore delivery teams.
• Customer focus: keeps end-user experience and content clarity at the center of decisions.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Required:

• University Degree and minimum 7 years of prior relevant experience, or equivalent.

Preferred:

• Experience in project management specific to change management, strategic initiatives, and communications; marketing, digital content operations, project coordination, or a similar role managing work across multiple stakeholders.
• Working knowledge of SharePoint Online concepts (sites, pages, libraries, navigation, permissions) sufficient to manage and review others’ work; deep technical development experience is not required.
• Demonstrated ability to run requirements-gathering conversations, document scope, and translate needs into clear tasks and acceptance criteria.
• Strong project/task management skills with comfort tracking progress across a matrixed team and driving follow-ups to completion.
• Experience coordinating with offshore/remote resources and navigating time zone differences.
• Excellent written and verbal communication skills; able to provide clear, concise status updates and stakeholder-facing guidance.
• High attention to detail for reviewing content accuracy and formatting prior to publishing.
• Comfort working in a ticketing/work management environment (e.g., Azure DevOps, ServiceNow, Jira, Planner) and producing basic reporting on progress and backlog.
• Ability to manage multiple requests simultaneously, prioritize effectively, and escalate risks/issues appropriately.
• Hands-on experience publishing or maintaining SharePoint Online pages and libraries (including use of web parts and basic page layout best practices)
• Familiarity with information architecture, content governance, and change/request intake processes for digital platforms
• Experience coordinating digital asset creation (graphics/video) and applying brand or communication standards.
• Understanding of Microsoft 365 ecosystem (Teams, OneDrive, Outlook) and how channels work together for internal communications.
• Basic knowledge of accessibility and usability best practices for digital content.

• Stakeholder management: builds trust, sets expectations, and communicates tradeoffs clearly.
• Structured execution: plans, tracks, and drives work to closure with minimal oversight.
• Systems thinking: considers upstream/downstream impacts across digital channels and processes.
• Process orientation: standardizes intake, documentation, and governance practices where helpful.
• Quality mindset: validates accuracy and consistency before publishing and flags gaps early.
• Collaboration: works effectively with cross-functional partners and offshore delivery teams.
• Customer focus: keeps end-user experience and content clarity at the center of decisions.