Digital Operations Associate Jobs in Coppell, TX

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.
Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.
We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.
Please note that we do not offer visa sponsorship for this position.
We encourage applicants to include a cover letter to share more about their experience and interest.
Role Summary
The Associate Director, Digital Content & Insights acts as the connective tissue between creative storytelling, digital execution, and performance measurement bridging content, analytics, and technology to ensure that all digital channels work together to deliver measurable, compliant, and high-performing marketing outcomes. The role connects the dots between brand, creative, and media to deliver content that builds awareness, credibility, and engagement across NLG's digital ecosystem. This role is responsible for shaping and optimizing the firm's digital content strategy, ensuring every message and campaign reflects the brand voice, meets compliance standards, and drives measurable performance across web, email, and social channels.
Reporting to the Director - Digital Marketing, this individual will lead the planning, development, and governance of digital content, driving an organic-first approach that blends storytelling, search intelligence, and performance insights. They are digitally bilingual - able to think strategically about content while speaking the technical language of SEO, analytics, CMS, and compliance. A working knowledge of HTML and marketing technology enables this role to operate with agility and independence, collaborating seamlessly with creative, data, and technical partners to ensure content performs as well as it inspires.
The Associate Director, Digital Content & Insights will collaborate closely with the Web & Digital Experience Strategist to align content with site architecture, SEO priorities, and user journeys, and with the Lifecycle Marketing Manager to ensure messaging and cadence are consistent across channels. They will oversee the editorial calendar, manage content workflows, brainstorm and lead content marketing efforts, and maintain brand and compliance integrity across all digital touchpoints. This role also owns social media operations and governance, as well as online reputation management, driving brand consistency and engagement across all digital touchpoints.
The ideal candidate is a strategic storyteller who combines creative thinking with analytical discipline. They are high energy and have a proactive, solutions-oriented mindset and understand how brand narratives, keywords, and engagement data work together to drive organic growth and meaningful results. Success in this role will be defined by cohesive, insight-driven content that advances NLG's reputation, engagement, and measurable impact across the digital landscape.
Essential Duties and Responsibilities
Lead digital content strategy and planning. Working with clients and other communicators, define and manage NLG's digital content editorial calendar. Drive an organic-first approach to content development that blends storytelling, SEO, and analytics to enhance visibility and engagement.
Manage and mentor the content producer: Oversee the Digital Media Producer, guiding workload prioritization, creative execution, and professional development. Ensure content producer delivers high-quality, compliant content and creative assets that support campaigns and business objectives.
Lead content creation and storytelling: Direct and contribute to the creation of compelling, insight-driven content, including thought leadership articles, blog posts, case studies, social media content, and interviews that reinforce NLG's brand and expertise. Ensure all content reflects the company's tone, voice, and positioning while meeting engagement and performance goals.
Oversee content production and publishing: Manage the creation, editing, and distribution of content across NLG's owned digital channels. Oversee workflows in the CMS system (Sitecore, WordPress, Adobe Experience Manager) to ensure content accuracy, timeliness, and alignment with digital best practices.
Own social media operations and governance: Oversee corporate and agent-facing social media programs, ensuring consistency, compliance, and brand integrity across platforms. With Director - Digital Marketing as a strategic content partner, manage publishing, engagement, and paid amplification using tools such as Sprout and Hearsay. Identify opportunities to strengthen channel performance and audience reach.
Integrate data and insights into storytelling: Partner with the Web & Digital Experience Strategist to use analytics, SEO insights, and performance data to inform content decisions for consumers consumption and agent use. Monitor content performance through GA4, SEMrush, and social analytics tools; translate findings into actionable recommendations that improve reach, engagement, and conversion.
Drive SEO and discoverability: Lead collaboration with the Web & Digital Experience Strategist to ensure content is optimized for search visibility and aligned with keyword strategies, metadata standards, and site architecture. Conduct ongoing keyword research, analyze trends, and apply best practices for both search and emerging AI-driven discovery tools.
Ensure governance, quality, and compliance: Uphold NLG's brand, voice, and editorial standards while ensuring that all content meets accessibility, privacy, and regulatory requirements. Partner with Compliance and Legal teams to facilitate content review and approval processes, maintaining accurate documentation and version control.
Advance content performance measurement and reporting: Develop KPIs and reporting dashboards to evaluate the effectiveness of digital content. Track and communicate insights on traffic, engagement, and conversion metrics to senior stakeholders, using data to refine content strategy and prioritize future initiatives.
Minimum Qualifications

• 7+ years of experience in digital content strategy, marketing, or communications, with proven success developing and optimizing multi-channel content programs (web, social, video, and email).
• Bachelor's degree in Marketing, Communications, Journalism, Digital Media, or a related field; an equivalent combination of education and experience may be considered.
• Demonstrated ability to lead and manage a small team, including content producers, copywriters, or media specialists, balancing strategic guidance with hands-on execution.
• Strong understanding of SEO, analytics, and content performance, with hands-on experience using Google Analytics 4 (GA4), Google Tag Manager (GTM), SEMrush, or equivalent tools to inform content decisions.
• Experience managing and publishing content within CMS platforms such as Sitecore, WordPress, or Adobe Experience Manager (AEM), ensuring accuracy, accessibility, and brand consistency.
• Proven ability to manage social media platforms and tools such as Sprout, Hearsay, or similar, ensuring consistent brand expression, compliance, and performance reporting.
• Demonstrated ownership of social media channels, including organic and paid social strategy, publishing, analytics, online reputation management (ORM), and governance.
• Excellent writing and editing skills with the ability to translate complex ideas into clear, compelling, and compliant digital copy.
• Proven ability to collaborate across marketing, IT, compliance, and creative functions to deliver cohesive, high-quality content aligned to business objectives.
• Highly organized, detail-oriented, and capable of managing multiple projects and priorities in a fast-paced environment.

Work Arrangements: Hybrid
This position currently offers an onsite hybrid work schedule, with the expectation that you are in the office four days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.
Preferred Qualifications

• 10+ years of experience in content strategy, digital marketing, or editorial leadership, preferably within financial services, professional services, or another highly regulated industry.
• Experience leading content teams or editorial operations, managing workflows, priorities, and development for writers, producers, and designers.
• Demonstrated success building content strategies that connect brand, creative, and media to drive awareness, engagement, and organic growth.
• Deep understanding of modern content formats and emerging digital trends, including video, podcasts, interactive content, and AI-assisted content creation tools (e.g., Copilot, ChatGPT).
• Strong grasp of user behavior and journey-based storytelling, with experience using data, A/B testing, and analytics to improve message relevance and conversion performance.
• Advanced proficiency in SEO and discoverability strategies, including keyword analysis, metadata management, and answer engine optimization (AEO) for emerging AI-driven search visibility.
• Familiarity with content governance and compliance workflows, including accessibility (WCAG), brand voice standards, and content approval processes.
• Experience collaborating across CRM and marketing automation ecosystems (e.g., Salesforce, Marketing Cloud) to connect content performance with lead generation and nurture campaigns.
• Proficiency with project management platforms (e.g., Monday.com, Jira, or Asana) and comfort working in Agile or hybrid team environments.
• Strong presentation and communication skills with the ability to clearly articulate content strategy, performance insights, and creative concepts to senior stakeholders.
• Demonstrates a proactive approach to continuous improvement and digital excellence, staying current on emerging trends in SEO, analytics, and digital content innovation.

AI Proficiency Expectations
At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.
All applicants are expected to:

• Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
• Stay curious and open to new AI-enabled ways of working.
• Exercise sound judgment by reviewing and validating AI-generated content.
• Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life's AI guiding principles.
• Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family's specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.
Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life's discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.
Salary Pay Range
$101,250-$148,500 USD
National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.
Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.
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National Life Group
1 National Life Dr
Montpelier, VT 05604