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Digital Operations Associate information
See Huntsville, TX salary details
$9.72 - $13.01
9% of jobs
$15.15 is the 25th percentile. Wages below this are outliers.
$13.01 - $16.30
24% of jobs
The median wage is $18.80 / hr.
$16.30 - $19.59
22% of jobs
$19.59 - $22.87
16% of jobs
$24.34 is the 75th percentile. Wages above this are outliers.
$22.87 - $26.16
9% of jobs
$26.16 - $29.45
7% of jobs
$29.45 - $32.74
4% of jobs
$32.74 - $36.03
4% of jobs
$36.03 - $39.32
3% of jobs
$39.32 - $42.61
1% of jobs
$42.61 - $45.90
0% of jobs
$9
$22
$45
How much do digital operations associate jobs pay per hour?
What does a digital operations associate do?
What are the key skills and qualifications needed to thrive as a digital operations associate, and why are they important?
What are some typical challenges a digital operations associate might face when managing multiple digital platforms simultaneously?
What is the difference between Digital Operations Associate vs Digital Marketing Coordinator?
| Aspect | Digital Operations Associate | Digital Marketing Coordinator |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, marketing, or related fields | Usually requires a bachelor's degree in marketing, communications, or related areas |
| Work Environment | Supports digital platforms, manages data, and ensures operational efficiency | Develops marketing campaigns, manages content, and analyzes marketing performance |
| Employer & Industry Usage | Common in tech, e-commerce, and digital service companies | Prevalent in advertising agencies, brands, and marketing firms |
The Digital Operations Associate focuses on maintaining digital systems and ensuring smooth online processes, while the Digital Marketing Coordinator concentrates on creating and executing marketing campaigns. Both roles often collaborate but serve different core functions within digital teams.
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 22 days ago
Job description
Location: Conroe, TX
Company: Manuel Builders
Reports to: Operations & Purchasing Agent
SUMMARY
This full-time role of a bi-lingual front-office coordination and operational administrative support. You will represent the company at the front desk, manage the office environment, and own critical processes related to permitting, site evaluations, and customer experience. This role requires a professional who is people-oriented, organized, and fluent in both English and Spanish.
KEY PERFORMANCE INDICATORS (KPIs)
- Customer Experience Execution: 100% accuracy in in-office homeowner interactions.
- Lead Response Coverage: 100% backup OSC coverage fulfilled with response times under 1 business day.
- Office Readiness: Maintain 95%+ readiness score (cleanliness/supplies) with zero stockouts of essential supplies.
- Task Completion: 98%+ on-time completion of permitting and production dashboard updates.
Bilingual Reception & Office Management
- Greet all visitors, homeowners, vendors, and team members promptly and warmly.
- Answer and route incoming calls, addressing inquiries in both English and Spanish.
- Maintain a clean, professional, and welcoming "state-of-the-art" office environment.
- Manage office supply inventory and coordinate cleaning/maintenance vendors.
- Manage calendars and meeting schedules for regional managers and employees.
- Own the Permitting Process: Prepare, submit, and follow up on all permits for production jobs (online, mail, and physical drop-offs).
- Site Evaluation Management: Own the entire site evaluation process, including ordering geotechnical tests and quoting/starting site work.
- Data Management: Update client dashboards, maintain regional logs (closings, customer notes), and ensure accurate record-keeping in the CRM.
- Production Support: Support file organization and documentation in partnership with the Production Support Administrator.
- Production Change Orders: Create production change orders in client software and manage follow-up communications between departments.
- Serve as the secondary point of contact for Online Sales leads in the local market.
- Provide backup to the central Online Sales Consultant during time off or high-volume periods.
- Monitor digital inquiries and ensure prompt follow-up to maintain response time goals.
- Assist in setting and confirming appointments for local New Home Specialists as needed.
- Coordinate homeowner-facing events, meet-the-builder gatherings, or holiday activities with in-house and corporate marketing team
- Attend events when needed, may occasionally require after-hours participation
- Serve as a back-up to assist Sales and Design Coordinator teams when teams hit a back log, when available to ensure clients are moving through the pipeline in a timely manner.
- Prepare handoff folders and documents per home
- Prepare closing statements, packets, gifts (including ordering), etc. for closing day per home
- Coordinate final draws and other payments with lenders, title companies and internal teams
- Bilingual: Fluent in English and Spanish (Written and Verbal) is required.
- Experience: Previous experience in office administration, permitting, or a professional receptionist role preferred.
- Skills: Strong proficiency in CRM software, Microsoft Office, and digital scheduling tools.
- Traits: High level of organization, proactive problem-solving, and a "hospitality-first" mindset.
- Competitive pay aligned with ADP and national builder standards.
- Full benefits, including health, dental, and vision insurance.
- 401(k) plan with company matching after one year.
- Paid Time Off (PTO) that accrues during the first year and increases after the second year.
- A dynamic, collaborative, and customer-centric work environment.
Apply Today:
Be part of a team that is as dedicated to its employees as it is to its customers. Join us in our mission to build homes-and relationships-that last a lifetime.