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Digital Merchandising Assistant information

What is the difference between Digital Merchandising Assistant vs E-commerce Coordinator?

AspectDigital Merchandising AssistantE-commerce Coordinator
CredentialsRelevant marketing or merchandising certifications, degree in marketing or businessSimilar certifications, often with additional logistics or supply chain knowledge
Work EnvironmentRetail or online retail companies, marketing teamsOnline retail platforms, e-commerce departments
Employer & Industry UsageUsed in retail, fashion, electronics sectorsCommon in online retail, marketplace platforms
Search & Comparison IntentOften compared for entry-level roles in digital merchandisingRelated roles focusing on online sales management

The Digital Merchandising Assistant primarily focuses on visual presentation, product placement, and online product listings. The E-commerce Coordinator handles broader online sales strategies, order processing, and customer service. While both roles support online retail, the Assistant role is more specialized in merchandising tasks, making it ideal for those starting in digital retail environments.

What are the key skills and qualifications needed to thrive as a digital merchandising assistant, and why are they important?

To thrive as a Digital Merchandising Assistant, you need a solid understanding of e-commerce, product data management, and merchandising principles, often supported by a relevant degree or experience in retail or marketing. Familiarity with content management systems (CMS), analytics platforms like Google Analytics, and basic image editing tools is typically required. Attention to detail, strong organization, and effective communication skills help you excel in managing product listings and collaborating with cross-functional teams. These skills are crucial for ensuring accurate, appealing online product displays that drive sales and enhance the customer experience.

What does a digital merchandising assistant do?

A Digital Merchandising Assistant supports the execution and optimization of product displays and promotions on e-commerce platforms. They help ensure that products are accurately listed, organized, and visually appealing to enhance the online shopping experience and drive sales. Their tasks may include updating product information, coordinating with marketing teams, analyzing sales data, and assisting with inventory management. This role often requires attention to detail, strong organizational skills, and proficiency with digital tools and content management systems.

What is a digital merchandising assistant?

A digital merchandising assistant supports online product presentation and sales by managing digital content, updating product listings, and analyzing sales data. They often use e-commerce platforms and tools like Excel or analytics software to optimize product displays and improve customer experience.

How does a digital merchandising assistant typically collaborate with marketing and buying teams?

A Digital Merchandising Assistant works closely with both marketing and buying teams to ensure that online product assortments align with promotional campaigns and inventory availability. They regularly attend cross-functional meetings to discuss product launches, coordinate digital content updates, and share insights on sales performance. This collaboration helps optimize product placement on the website and ensures a consistent brand message across all digital channels. Strong communication and organization skills are essential for managing these interdepartmental relationships effectively.
What are the most commonly searched types of Digital Merchandising jobs in Indiana? The most popular types of Digital Merchandising jobs in Indiana are:
What are popular job titles related to Digital Merchandising Assistant jobs in Indiana? For Digital Merchandising Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Digital Merchandising Assistant jobs in Indiana look for? The top searched job categories for Digital Merchandising Assistant jobs in Indiana are:
What cities in Indiana are hiring for Digital Merchandising Assistant jobs? Cities in Indiana with the most Digital Merchandising Assistant job openings:
Digital Merchandising Assistant jobs near you
Infographic showing various Digital Merchandising Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Client Relationship Representative (Universal Banker)

First Merchant's Bank

Lafayette, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

90th of 170 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
    • Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
    • Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
    • Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
    • Maintain accurate client records and account information to support ongoing relationship management.
  • Operational Excellence
    • Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier's checks, money orders, and change orders.
    • Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
    • Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
    • Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
    • Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
  • Sales and Business Development
    • Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
    • Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
    • Open new consumer and business accounts and process loan applications for new and existing clients.
    • Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
    • Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
    • Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
    • Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
  • Team Collaboration and Leadership
    • Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
    • Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
    • Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
    • Serve as a resource for associates regarding problem resolution and procedural questions.
    • High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
    • Risk Management and Compliance
    • Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
    • Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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