Digital Manager Jobs in Chicago, IL (NOW HIRING)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing the delivery and health of digital capabilities or processes. Key responsibilities include supporting digital operations including translating business requirements into digital requirements and acceptance criteria, analyzing key performance indicators, product risks and controls, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

Responsibilities:

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients

• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results

• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap

• Performs analysis to capture and report key performance indicators and return on investment of products

• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank, ensure successful delivery of assigned work, and secure ongoing support for owned features

• Leverages knowledge of the business to make informed decisions at every stage of the product development and sustainment lifecycle

Required Qualifications:

• 5+ years of relevant experience

• Comfortable with Web and Mobile technology and exposure to digital project or product management

• Proficient in Excel, PowerPoint and willing to learn other internal tools/systems necessary to get work done.

• Understand end-to-end digital software development from business case & funding, planning, delivery, and health & controls

• Strong communication and writing skills; ability to communicate effectively with different levels of stakeholders within the organization

• Detail-oriented with ability to quickly identify and resolve issues.

• Acts effectively and remains poised in a demanding environmentwith multiple concurrent initiatives

Desired Qualifications:

• Experience with the Atlassian Suite (Jira/Confluence)

• Experience with Agile methodologies

• Experience with process efficiency/automation using AI tools

• Analytical and problem-solving skills

• Negotiation and influencing skills

• Ability to create executive-ready content/decks

• Strategic thinking mindset (win-win negotiation) as well as an ability to plan and execute tactical actions to implement strategic objectives

Skills:

• Collaboration

• Decision Making

• Problem Solving

• Production Support

• Project Management

• Business Operations Management

• Policies, Procedures, and Guidelines Management

• Product Design and Development

• Product Management

• Stakeholder Management

• Agile Practices

• Oral Communications

• Presentation Skills

• Process Management

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)Pay and benefits informationPay range$93,000.00 - $140,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.