$16/hr
Job Title: Healthcare Digital Mailroom Specialist - In office 10400 Linn Station Road, Suite 100, Louisville, KY 4022 Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: H Function/Department:
$16/hr
Job Title: Healthcare Digital Mailroom Specialist - In office 10400 Linn Station Road, Suite 100, Louisville, KY 4022 Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: H Function/Department:
Digital Mailroom information
What is a digital mailroom?
A digital mailroom is a system or service that automates the process of receiving, sorting, and distributing incoming mail electronically. Physical mail is scanned and converted into digital documents, which are then routed to the appropriate recipients or business systems. This process increases efficiency, reduces manual handling, and improves document security. Many organizations use digital mailrooms to streamline workflows and support remote or hybrid work environments.
What are the key skills and qualifications needed to thrive as a digital mailroom operator?
To excel as a Digital Mailroom Operator, you need strong attention to detail, data entry skills, and familiarity with document management procedures, typically supported by a high school diploma or equivalent. Experience with scanning equipment, OCR software, and digital workflow platforms like SharePoint or Kofax is commonly required. Strong organizational skills, time management, and the ability to follow confidentiality protocols help individuals stand out in this role. These skills ensure efficient, accurate processing of sensitive information, enabling seamless digital document handling and secure communication within organizations.
What are some common challenges faced by digital mailroom professionals and how can they be addressed?
Digital Mailroom professionals often encounter challenges such as processing high volumes of incoming documents, ensuring accurate data extraction, and maintaining document security. To address these, effective use of automation tools, adherence to strict quality control protocols, and ongoing training in data privacy best practices are essential. Collaboration with IT and compliance teams also helps to streamline workflows and resolve technical issues quickly, ensuring that operational efficiency and data integrity are maintained.
What is the difference between Digital Mailroom vs Data Entry Clerk?
| Aspect | Digital Mailroom | Data Entry Clerk |
|---|---|---|
| Required Credentials | Basic computer skills, familiarity with document management systems | High school diploma, proficiency in data entry software |
| Work Environment | Office setting, handling incoming physical and electronic documents | Office environment, inputting data into databases or spreadsheets |
| Industry Usage | Corporate, legal, healthcare sectors managing document flow | Various industries requiring data input and management |
Digital Mailroom and Data Entry Clerk roles both involve handling information in office settings. The Digital Mailroom focuses on processing incoming physical and electronic documents, streamlining document flow, while Data Entry Clerks primarily input data into systems. Both roles require basic computer skills, but the Digital Mailroom emphasizes document management, making it essential for organizations managing large volumes of incoming information.
What are popular job titles related to Digital Mailroom jobs in Delaware?
For Digital Mailroom jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Digital Mailroom jobs in Delaware look for?
The top searched job categories for Digital Mailroom jobs in Delaware are:
What cities in Delaware are hiring for Digital Mailroom jobs?
Cities in Delaware with the most Digital Mailroom job openings:
Mail Room
On-site
Firstsource •
IT Services
$16/hr
Full-time
Posted 7 days ago
Firstsource rating
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 72 rated call and contact centers
Job description
Job Title: Healthcare Digital Mailroom Specialist - In office 10400 Linn Station Road, Suite 100, Louisville, KY 4022
Job Type: Full Time
FLSA Status: Non-Exempt/Hourly
Grade: H
Function/Department: Health Plan and Healthcare Services
Reporting to: Team Lead - Operations
Pay Rate: $16.00
Role Description: The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.
Roles & Responsibilities
Identify and coordinate mail according to guidelines.
Maintain high level of quality production, meeting hourly KPI's.
Perform electronic indexing.
Scan processed documents.
Create and validate envelope tracking and barcodes.
Provide outbound customer service.
Perform other duties as assigned.
Expected/Key Results
Complete tasks in accordance with metric guidelines
Qualifications
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education
High school diploma or equivalent required
Work Experience
1-2 years data entry and/or processing experience preferred
Competencies & Skills
Ability to type 35-40wpm, with 95% accuracy
Top of Form Basic computer literacy or ability to quickly learn
Ability to work in a high-volume, fast-paced work environment
Excellent verbal and written communication skills
Excellent attention to detail
Ability to maintain high levels of confidentiality
Ability to work independently with limited supervision
Ability to effectively prioritize and multi-task
Additional Qualifications
Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends
Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
What Firstsource employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Firstsource
Sourced by ZipRecruiter
Industry
It services and call centers