Digital Insurance Agent Jobs in Springfield, MO (NOW HIRING)

Abacus!, is hiring! Abacus! is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking a Tax Resolution Specialist | Enrolled Agentto join our team.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. Apply today to be part of a company that values its people and their contributions!
Objective:
The Tax Resolution Specialist (Enrolled Agent) is responsible for managing and resolving IRS and state tax matters on behalf of clients. This role handles tax notices, audits, penalty abatements, and compliance issues from intake through resolution. Acting as the primary liaison between clients and tax authorities, the Specialist delivers compliant, strategic solutions designed to reduce tax liabilities and restore financial stability.
This position is ideal for an experienced Enrolled Agent who enjoys technical tax work, client advocacy, and seeing cases through to completion.
Essential Functions:
1. Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
2. Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.
3. Collect documentation, and provide guidance on tax repayment expectations and strategies.
4. Conduct technical research to develop compliant responses and identify resolution opportunities.
5. Identify and apply for penalty abatements, tax relief programs, and settlement options.
6. Maintain accurate records of tax notice responses, resolutions, and client communications.
7. Collaborate with internal departments to support integrated tax resolution strategies.
8. Recommend and implement process improvements for handling tax notices and audit cases.
9. Educate clients on notice triggers and compliance practices to prevent recurring issues.
10. Utilize tax software and digital tools to manage client cases efficiently and compliantly.
Competencies:
• Tax Resolution & Notice Handling: Strong ability to analyze and resolve federal and state tax notices
• Client Representation: Confident communication and advocacy with tax authorities
• Audit Support & Defense: Experience preparing documentation and guiding clients through audit processes
• Tax Research & Strategy: Skilled use of authoritative tax research tools
• Penalty Abatement & Relief Programs: Proven ability to identify and pursue available relief options
• Documentation & Compliance: Exceptional attention to detail and recordkeeping
• Cross-Functional Collaboration: Effective teamwork with tax, legal, and financial professionals
Supervisory Responsibility
This position has no supervision responsibilities. He or she will have the Senior Tax Resolution Specialist as a supervisor.
Work Environment & Schedule
• Full-time, hourly, non-exempt position
• Monday-Friday 8 am- 5 pm schedule with built-in flexibility
Compensation & Benefits
We offer a competitive and transparent total compensation package designed to reward contribution, performance, and growth.
• Competitive hourly rate based on experience and qualifications
• Compensation for this role is designed to reflect both core responsibilities and individual contribution. This position is paid on an hourly basis using a total compensation model, which includes a base hourly rate plus performance-based incentive pay through the firm's Balanced Scorecard (BSC) program. Incentive pay is earned and a portion paid monthly based on individual performance and is included as part of the role's total compensation.
• 192 hours of PTO/year
• Flexible Work Schedule
• Health and dental insurance with fully paid employee-only options
• Company-paid short-term and long-term disability insurance
• Company-paid life insurance
• Safe Harbor 401(k) with employer contributions
• Professional development opportunities and LinkedIn Learning access

• Additional hours during peak periods balanced with PTO

Location & Travel
Based in Springfield, MO. No travel required.
Required Education & Experience
• Bachelor's degree in Accounting, Business, or a related field (preferred)
• Minimum of 2 years of relevant tax experience
• Active Enrolled Agent (EA) credential required
• Experience with IRS and state tax resolution strongly preferred
Physical Demands
The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader.
Your Abacus Experience: You'll find that things are distinctively different here at Abacus, and we're proud of it. We center on one key component: people. We foster an environment of growth, trust, and confidence and you'll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture.
Our Award-Winning Firm: We're proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus' distinctions include:
1. Inside Public Accounting's Top 300 Firm in the U.S. #280 - 2024, 2025
2. An Inside Public Accounting's Fastest Growing Firm in the U.S. - 2024
3. Accounting Today's No. 16 Fastest-Growing Firm in the U.S. - 2024
4. An Accounting Today's Top Regional Leader in the Midwest - 2023, 2024
5. Inside Public Accounting's Best of the Best Firms - 2023
6. A Biz 417's Best Place to Work - 2021, 2022, 2023, 2024, 2025
7. An Accounting Today's Top 100 Best Firms to Work For - 2009, 2010, 2020
8. 2021 Better Business Bureau Torch Award Recipient - highlighting ethics and quality
9. Finalist for Springfield Business Journal's Economic Impact Awards - 2021, 2023
Website: AbacusPro.com
Abacus! is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
"Abacus!", an independent member of the Crete Professionals Alliance, is the brand name under which Abacus CPAs, LLC and Abacus Business Consulting, LLC provide professional services. Abacus CPAs, LLC and Abacus Business Consulting, LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Abacus CPAs, LLC is a licensed independent CPA firm that provides attest services to its clients, and Abacus Business Consulting, LLC provide tax and business consulting services to their clients. Abacus Business Consulting, LLC is not licensed as a CPA firm. The entities falling under the Abacus! brand are independently owned and are not liable for the services provided by any other entity providing the services under the Abacus! brand. Our use of the terms "our firm" and "we" and "us" and terms of similar import, denote the alternative practice structure conducted by Abacus CPAs, LLC and Abacus Business Consulting, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.