Digital Community Manager Jobs in Boca Raton, FL

About West Marine:

West Marine is committed to serving boaters better than anyone else on the planet and pride ourselves in delivering solutions to our customers.

If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 38 states and Puerto Rico. When you work at West Marine, you’re part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.

Job Summary:

West Marine is seeking a technically skilled Paid Media Manager to join their Digital Marketing Team and lead the management of performance-driven media channels with a focus on eCommerce growth. This position offers the opportunity to directly influence both strategic initiatives and hands-on execution, leveraging advanced digital tools and data to accelerate West Marine's online presence. This role sits at the intersection of marketing, analytics, and revenue generation—driving scalable demand, customer acquisition, and measurable ROI across both B2C and B2B segments.

The ideal candidate will be responsible for designing, executing, and optimizing paid media campaigns, with a deep understanding of technical marketing aspects like, Google Ad’s, Google Shopping, Google Merchant Center, and Google Feeds. This role requires a strategic, analytical thinker with expertise in performance marketing and the ability to drive measurable outcomes. You will collaborate with cross-functional teams to align all digital efforts with company-wide objectives and customer acquisition goals, ensuring the technical setup is flawless to meet the fast-paced retail environment.

Primary Responsibilities:

• Develop and Implement Acquisition Campaigns: Design and execute high-performance paid media strategies across platforms like Google, Meta, Bing and key retail channels. Optimize product feeds in Google Merchant Center, Facebook Commerce Manager, and in feed management platform to ensure accurate, up-to-date listings.
• Google Feed Optimization: Manage and optimize Google Shopping feeds and ensure they are accurate, complete, and fully integrated into Google Merchant Center, leveraging tools like Feedonomics for retail success.
• Optimize Campaign Performance: Track, analyze, and refine campaigns using a technical understanding of ad platforms, adjusting key metrics such as Customer Acquisition Cost (CAC), Performance Based Bidding and Return on Ad Spend (ROAS) for optimal results.
• Budget Management & ROI Optimization: Oversee the media acquisition budget, ensuring the optimal allocation of resources across channels to maximize Return on Investment (ROI) through data-driven adjustments.
• Conduct Incrementality Testing: Collaborate with analytics and development teams to conduct A/B and incrementality tests, using data insights to continuously refine and improve acquisition strategies.
• Cross-functional Collaboration: Partner closely with analytics, creative, merchandising, and eCommerce teams to ensure cohesive messaging, streamlined product feeds, and an optimized user experience across all platforms.
• Reporting & Technical Insights: Provide detailed performance reports, including technical diagnostics of feed health, and offer actionable recommendations to senior leadership. Highlight areas for technical improvement and strategic adjustments.
• Cultivate Media & Platform Partnerships: Build and manage strong relationships with external media and technical partners to drive business growth and stay at the forefront of retail technology innovations.
• Optimize Campaign Performance: Regularly track and analyze campaign results, making data-driven adjustments to improve essential metrics like Customer Acquisition Cost (CAC) and Return on Ad Spend (ROAS).

Education, Experience & Skills:

• BS or BA degree, Marketing, E-commerce, Computer Science, or Business-related fields.
• 4-6 years of experience in performance marketing, with a solid track record of driving eCommerce growth through strategic media management.
• Extensive experience managing Google platforms (Search, Performance Max, Shopping) with a strong understanding of best practices for scaling growth.
• Hands-on technical management and optimization of online store feeds and local inventory feeds.
• Proven ability to design and implement incrementality tests to measure the effectiveness of media efforts.
• Exceptional analytical skills with the ability to leverage data and metrics to drive actionable insights and improve performance.
• Strong cross-functional collaboration skills, with a focus on flawless execution and impact-driven results.
• Experience in testing and optimization, working closely with media partners to implement innovative test-and-learn strategies.
• Deep understanding of media attribution, including navigating privacy concerns and addressing technical challenges to improve accuracy.

Special Certifications required:

• Google Ads
• Google Merchant Center
• Google Analytics
• Facebook Business Manager
• Facebook Ads Manager
• Facebook Commerce Manager

Preferred Technical requirements:

• Salesforce Commerce Cloud
• Looker
• Google Tag Manager

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.

Join us at West Marine and help us provide the best boating experience for our customers!