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Digital Client Success Manager Jobs in Wisconsin

Deloitte

Deployment Success Manager

Milwaukee, WI

We design and deliver services to run digital businesses, manage innovation and assets, and ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

AVID

Enterprise Customer Success Manager

Montreal, WI · Remote

$139K - $167K/yr

About AVID Avid creates the digital audio and video technology used to make the most listened to ... Job Summary We are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven ...

The Digital Ring

Marketing Manager

Madison, WI · Remote

Takes ownership of client success, continuously assessing relationships and improving processes to ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Marketing Manager

Madison, WI · On-site +1

Takes ownership of client success, continuously assessing relationships and improving processes to ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

C2 Staffing

Digital Project Manager

Milwaukee, WI · On-site +1

$80K - $110K/yr

... client partnership skills with an account-service mindset and the confidence to advocate for both clients and internal teams Demonstrated success managing multiple concurrent website or digital ...

The Digital Ring

Brand Strategist

Madison, WI · Remote

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Brand Strategist

Madison, WI · On-site +1

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Account Executive

Madison, WI · On-site +1

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

The Digital Ring

Account Executive

Madison, WI · Remote

... management for additional support. * Proactive Leader: Takes ownership of client success ... The Digital Ring is proud to be an equal opportunity employer. We consider candidates regardless of ...

Accenture

Digital Assets Manager

Milwaukee, WI · On-site

Manage all parts of projects, from client buy-in to planning, budgeting, and execution. * Support ... We measure our success by the 360 value we create for our clients, each other, our shareholders ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Wisconsin

Digital Client Success Manager information

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Wisconsin? For Digital Client Success Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Wisconsin look for? The top searched job categories for Digital Client Success Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Digital Client Success Manager jobs? Cities in Wisconsin with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you

Senior Digital Communications Manager, AAAAI

Executive Director, Inc.

Milwaukee, WI • On-site

$250K/yr

Full-time

Posted 15 days ago

Job description

Senior Digital Communications Manager
CLIENT ASSOCIATION: American Academy of Allergy, Asthma & Immunology, AAAAI
POSITION(S) REPORTS TO: Director of Communications & Membership
POSITION(S) THAT REPORT TO YOU: Online Communications Manager
EXEMPT/NON-EXEMPT EMPLOYEE STATUS: Exempt, Full-time (Minimum of 37.5 hours/week)
ROLE TYPE/LEVEL: Mid Level
COMPANY OVERVIEW:
Executive Director, Inc. (EDI) is a leading association management company providing counsel and management for nearly 40 national and global medical, health, scientific associations and certifying bodies. Founded in 1962, our experience is key to the success of our clients. Our ability to translate depth of knowledge into client success has led to EDI managing a portfolio of clients-ranging in size from 200 to 21,000 members and certificants and growing. Client budgets range from $250,000 to multiple clients with annual budgets in excess of $10 million dollars. Learn more here: https://www.execinc.com/about-edi.
CLIENT/DEPARTMENT OVERVIEW:
The American Academy of Allergy, Asthma & Immunology (AAAAI) is a professional medical society dedicated to advancing the knowledge and practice of allergy, asthma and immunology. With more than 7,000 members worldwide, AAAAI supports education, research, clinical care and advocacy to improve patient outcomes. Its work includes publishing leading scientific journals, hosting an annual scientific meeting, providing continuing medical education, advocating for issues impacting physician practice, funding research through its Foundation, and offering resources and tools for both clinicians and the public.
The Communications & Membership Department advances the AAAAI's mission by engaging and growing our member community through strategic communications, marketing and outreach. The team leads membership recruitment and retention, maintains our member database, manages membership programs, publications, digital content, media relations and branding to ensure consistent, impactful messaging that supports the organization's goals.
JOB OVERVIEW:
The Senior Digital Communications Manager leads AAAAI's digital strategy, overseeing social media, website content, digital marketing and video production to enhance engagement and promote the allergy/immunology specialty. Under the direction of the Director of Communications & Membership, the Senior Digital Communications Manager aligns digital strategies with organizational goals, ensuring consistent branding, messaging and engagement across all digital platforms.
POSITION RESPONSIBILITIES: (Minimum 37.5 hrs/wk)
  • Digital Strategy & Leadership
    • Develop and implement a comprehensive digital communications strategy that supports AAAAI's mission and strategic objectives.
    • Supervise the Online Communications Manager, providing leadership, coaching and performance management.
    • Partner with internal departments to develop integrated digital communication strategies that support membership, education, advocacy, meetings and public awareness initiatives.
    • Monitor emerging technologies, trends and best practices in digital communications, recommending and implementing new approaches that enhance member engagement and organizational effectiveness.
  • Social Media Strategy and Execution
    • Develop and execute a comprehensive social media strategy to enhance brand awareness, engagement and audience reach.
    • Manage all AAAAI and affiliated social media accounts, including content planning, posting, monitoring and engagement.
    • Analyze and report on social media performance metrics, refining strategies based on insights.
    • Monitor emerging social media platforms, trends and best practices to optimize AAAAI's social media presence.
  • Digital Content Strategy
    • Develop and implement an integrated digital content strategy that supports organizational goals and enhances member engagement.
    • Ensure consistency in messaging, tone, and branding across digital platforms, including the website, email campaigns, and social media.
    • Provide strategic oversight of website content to ensure accuracy, timeliness, brand alignment, and optimization for web readability and engagement.
    • Oversee content creation and optimization for SEO, mobile responsiveness and accessibility, mobile responsiveness and digital best practices.
    • Lead the planning and execution of digital marketing campaigns to promote the allergy/immunology specialty, AAAAI programs and member engagement.
    • Develop and oversee AAAAI's video strategy, including planning, production and distribution of video content supporting education, advocacy, membership and marketing initiatives.
    • Plan and manage content calendars to align with organizational initiatives.
  • Analytics
    • Establish and monitor key performance indicators (KPIs) for digital communications, using analytics and audience insights to continuously improve engagement and organizational impact.
    • Work with the Online Communications Manager to monitor website, email marketing and social media performance using Google Analytics and other reporting tools.
  • Additional Responsibilities
    • Ensure digital platforms comply with privacy regulations and industry best practices.
    • Serve as a liaison to assigned AAAAI committees.
    • Attendance at the Annual Meeting is required.
    • Perform other duties as assigned.

AMOUNT OF TRAVEL REQUIRED:
Possibly 2-3 weeks per year; some evening and weekend work may be required.
WORK ENVIRONMENT:
This is a full-time position located in our office in downtown Milwaukee, WI and a minimum of two-days onsite in the office (including Wednesday as a required all-staff in-office day) are a requirement of the role.
EDUCATION/EXPERIENCE REQUIRED:
  • Bachelor's degree in Communications, Marketing, Digital Media or a related field.
  • 5- 7 years of progressively responsible experience in digital communications, marketing or a related field. Demonstrated success developing and implementing integrated digital communication strategies.
  • Experience with enterprise social media management tools (e.g., Hootsuite, Sprout Social) and content management systems.
  • Strong understanding of email marketing platforms and segmentation/targeting best practices.
  • Exceptional writing, editing and communications skills with strong attention to detail.
  • Ability to analyze data and translate insights into actionable strategies.
  • Excellent organizational and project management skills with the ability to manage multiple priorities.
  • Proficiency in video production tools is a plus.
  • Prior experience supervising staff preferred.
  • Experience in association management, non-profits, or healthcare communications is a plus.

PHYSICAL REQUIREMENTS:
Occasional lifting of 20-30 pounds.

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