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Digital Client Success Manager Jobs in Washington

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

Urban Legend's Creator Success Manager Urban Legend's Creator Success Manager will grow and support ... Urban Legend is an invite-only platform that empowers digital creators to champion causes they care ...

UniFirst

Client Success Representative

Manassas, VA · On-site

$50K - $120K/yr

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

Platform9

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Platform9 is the leader in simplifying enterprise Private Clouds. Founded ... Building scaled or digital ("tech-touch") customer success motions, including segmentation by ...

Bitdefender

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Bitdefender is a cybersecurity leader delivering best-in-class threat ... privacy, digital identity and data, and enabling cyber resilience. With deep investments in ...

Dcode

Director of Client Success-OSW

Washington, DC · On-site

$133K - $177K/yr

Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly ... Manage, lead, and develop high-performing team-members capable of delivering exceptional results in ...

Enhesa

Customer Success Manager

Washington, DC · On-site

Facilitating communication between the customer and Enhesa's Support Services (Client Services ... Assisting other Customer Success Managers with personal development, training, onboarding, learning ...

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Culture Fits

Customer Success Manager

Columbia, MD · On-site

Customer Success Manager (MSP / Technology Services) Position Summary We are seeking a highly ... Key Responsibilities Client Relationship Management * Serve as the primary point of contact for ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer ... a digital-first news operation that is dedicated to raising the level of awareness and ...

Citian

Customer Success Manager

Washington, DC

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Urban Legend

Creator Success Manager

Alexandria, VA

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a ... ABOUT URBAN LEGEND: Urban Legend is an invite-only platform that empowers digital creators to ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial ... Facilitating communication between the customer and Enhesa's Support Services (Client Services ...

Urban Legend

Creator Success Manager

Alexandria, VA · On-site

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a ... ABOUT URBAN LEGEND: Urban Legend is an invite-only platform that empowers digital creators to ...

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Showing results 41-60

All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Washington

Digital Client Success Manager information

See Washington salary details

$16.4K

$105.2K

$185.7K

How much do digital client success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for digital client success manager in Washington is $105,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $129,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are popular job titles related to Digital Client Success Manager jobs in Washington?

For Digital Client Success Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Washington look for?

The top searched job categories for Digital Client Success Manager jobs in Washington are:

What cities in Washington are hiring for Digital Client Success Manager jobs?

Cities in Washington with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Creator Success Manager

Urban Legend

Alexandria, VA • On-site

Other

Medical, PTO

Re-posted 5 days ago

Job description

Urban Legend's Creator Success Manager

Urban Legend's Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you'll guide creators through onboarding, help match them with campaigns that align with their values, and support their success on the platform. You'll also lead the discovery and recruitment of new creators in target verticals and other cause-based categories, working closely with internal teams to build a strong, high-performing creator network. The ideal candidate will have experience in talent management and/or influencer marketing. The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer, and a creative thinker.

Urban Legend is an invite-only platform that empowers digital creators to champion causes they care about — and get paid for it. We partner with some of the most trusted voices across social media to launch high-impact, action-based campaigns that drive real-world change. We give creators the tools, flexibility, and transparency they need to amplify meaningful messages.

Job Duties Include:
  • Identify and recruit creators who have authenticity, audience trust, and reach.
  • Lead onboarding calls to bring prospective creators onto the platform.
  • Manage a portfolio of creators and serve as their primary point of contact.
  • Match creators to campaigns that align with their brand, values, and audience.
  • Conduct regular check-ins to ensure creators are engaged and supported.
  • Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed.
  • Gather and share creator insights to inform platform improvements and campaign strategy.
  • Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com)
  • Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed.
Key Skills:
  • 2-4+ years of relevant experience in influencer marketing or talent management
  • Very strong writing and editing skills
  • Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools
Benefits:
  • Competitive compensation structure with bonus opportunities
  • Health benefits package
  • Unlimited PTO

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