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Digital Client Success Manager Jobs in Washington

Diligent Corporation

Client Success Advisor

Washington, DC · On-site

$100K - $124K/yr

Highly organized and detail-oriented, with the ability to manage multiple client engagements ... To support a fair and consistent hiring process, we use AI and digital automated tools to assist ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with ... Quality Managers, ensuring full utilization of Medisolv's solutions. • Leverage commercial ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient ... You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with ...

Citian

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor. * Onboarding & Training: Facilitate ...

Citian

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

Oryx Software Inc

Customer Success Manager

Mclean, VA · On-site

Client Relationship Management: Build and maintain strong, lasting relationships with key clients, acting as their primary point of contact and trusted advisor. * Onboarding & Training: Facilitate ...

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr

Manage and coordinate active calendars in a fast-moving environment * Schedule, confirm, and ... success Fast-paced, high-energy team environment Opportunity to build a long-term career with ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Washington

Digital Client Success Manager information

See Washington salary details

$16.4K

$105.2K

$185.7K

How much do digital client success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for digital client success manager in Washington is $105,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $129,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are popular job titles related to Digital Client Success Manager jobs in Washington?

For Digital Client Success Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Washington look for?

The top searched job categories for Digital Client Success Manager jobs in Washington are:

What cities in Washington are hiring for Digital Client Success Manager jobs?

Cities in Washington with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Associate, Client Success

Montage Marketing Group

Rockville, MD • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Montage Marketing Group is seeking a Client Success Associate to support client-facing projects, strengthen stakeholder relationships, and help deliver high-quality work that advances client and agency goals. This role is ideal for a mid-career professional with experience in consulting, client service, project management, event coordination, or contracting environments who thrives in fast-paced, detail-oriented settings and can balance multiple priorities while maintaining strong communication and professionalism.
The Client Success Associate partners with project leads, internal teams, and client stakeholders to keep work moving forward, maintain accurate project systems and documentation, support onboarding and close-out activities, and contribute to a consistently strong client experience. This person brings sound judgment, adaptability, initiative, and a commitment to operational excellence.
This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office and the employees home office. The anticipated annual salary for this position starts at $70,000 - $80,000.
Position Overview
Stakeholder Management and Client Communications
  • Working alongside a team, leverage project management best practices to advance and elevate client projects and key deliverables.
  • Demonstrate diplomacy, respect, sound judgement, and a strong focus on the client experience through professional written and verbal communication.
  • Exercise effective time management and project planning skills to ensure client communications and project deliverables are on-time and of highest quality.
  • Identify opportunities to influence key stakeholders and cross-functional project teams in service of optimal project outcomes.
  • Demonstrate active and intentional listening to deliver key messaging to various audiences.
  • Develop solutions that support forward project momentum while upholding Montage standards and applying strong business judgment.
  • Capture meeting notes, synthesize information, and communicate next steps clearly.
  • Tailor communication style, tone, and format to the audience and situation.
  • Demonstrate strong responsiveness and follow-up practices across email, meetings, and project communications.

Project Management & Operational Execution
  • Apply proven and effective full-cycle project management practices across onboarding, close-out, scheduling, documentation, monitoring, and follow-through.
  • Manage multiple assignments and balance internal responsibilities with client deliverables.
  • Exercise strong attention to detail and accuracy in project records, timesheets, expense reports, and system updates.
  • Effectively navigate ambiguous or unclear situations to continually advance projects.
  • As needed, support on-site activations during non-traditional office hours and varying event environments.

Business Acumen & Analytical Thinking
  • Demonstrate a strong understanding of client environments and apply that context to project recommendations and deliverables.
  • Identify risks, constraints, and practical solutions in dynamic project settings.
  • Support utilization goals, resource awareness, and delivery quality.
  • Exercise sound judgment and problem-solving skills in high-stakes or continually changing situations.

Required Qualifications:
  • 3-5 years of experience in a client-facing, professional services environment.
  • Professional experience within project management, event coordination, marketing/advertising/PR, consulting, or government contracting environments.
  • Strong listening, written, and verbal communication skills.
  • Demonstrated learning mindset, focused on accepting and applying feedback for continued professional growth.
  • Proven ability to adapt to quickly changing circumstances while preserving the client experience.
  • Commitment to accountability, continuous improvement, and professional representation of the organization.
  • Experience coordinating multiple stakeholders, timelines, and deliverables in deadline-driven environments.
  • Strong judgement, professionalism, negotiation and problem-solving skills.
  • Ability to obtain Public Trust suitability with the federal government.
  • Located within a commutable distance to offices in Rockville, MD.

Preferred Qualifications:
  • Bachelor's degree in business, communications, marketing, event management, hospitality management, or a related field preferred.
  • Experience planning, coordinating, and facilitating in-person and virtual events.
  • Professional background in healthcare, environment, technology, or transportation industries.
  • Project Management Professional (PMP), Certified Meeting Professional (CMP), or Certified Special Events Professional (CSEP) credential(s).
  • Familiarity with project management and collaboration tools such as Box, CRM systems, Wrike, SharePoint, Unanet, or similar.

About Montage Marketing Group
Montage Marketing Group is an award-winning marketing firm focused on making connections-and making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.
Why Montage?
Because we're a caring team of collaborative creatives-people who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.
Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.
Benefits
  • Medical
  • Dental
  • Vision
  • 401K Retirement with match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Parental Leave for Birthing & Non-Birthing Parents
  • Paid Jury Duty, Bereavement Leave
  • Short-Term & Long-Term Disability Insurance
  • Group Term Life Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Accident Insurance
  • Critical Illness Insurance
  • Cancer Insurance
  • Hospital Indemnity Insurance
  • LegalShield
  • IDShield
  • FinFit Financial Wellness Program
  • Working Advantage Discount Program

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