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Digital Client Success Manager Jobs in Texas (NOW HIRING)

Thomas Printworks

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Client Success Manager (Print Industry)

Addison, TX · On-site

Thomas Printworks is seeking a Client Success Manager to join our team in Addison, TX . This is an in-person role where you are the primary point of contact for your assigned accounts. You own the ...

Pacer Group

Professional, Client Success

Dallas, TX · On-site

If so, we are looking for a dynamic and detail-oriented Client Success Manager (CSM) to join our team and make a significant impact on our clients' success journey. As a CSM, you will play a key role ...

Selerix

This role builds and develops a team of Client Success Managers, contributes to the operating systems and playbooks that make delivery scalable, and ensures the BenAdmin CSM team functions as the ...

Gartner

Client Success Manager (GBS HR)

Irving, TX · On-site +1

Build, develop and manage relationships with existing clients ranging from senior C-level ... drives high value, client retention, and client return of investment * Onboard new clients ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Texas

Digital Client Success Manager information

See Texas salary details

$13.5K

$86.6K

$152.8K

How much do digital client success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for digital client success manager in Texas is $86,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $106,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Texas? For Digital Client Success Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Texas look for? The top searched job categories for Digital Client Success Manager jobs in Texas are:
What cities in Texas are hiring for Digital Client Success Manager jobs? Cities in Texas with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you

Client Success Manager (Print Industry)

Thomas Printworks

Addison, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

Thomas Printworks is seeking a Client Success Manager to join our team in Addison, TX. This is an in-person role where you are the primary point of contact for your assigned accounts. You own the full client relationship lifecycle, from initial project intake through production and invoicing, with a core focus on delivering excellent service and growing revenue year over year. Unlike traditional roles, you are not paired with a salesperson; you are both the relationship manager and the project execution lead.

Primary Responsibilities

  • Serve as the main point of contact for all client needs, building trust and long-term partnerships.
  • Manage day to day execution of print and marketing projects, including estimating, job entry, production coordination, and invoicing.
  • Drive year over year revenue growth by proactively identifying client needs and presenting appropriate solutions.
  • Drive YOY revenue growth by expanding and building new relationships in new departments with your accounts. Also expanding the products presented to your account list.
  • Create accurate and timely estimates based on customer specifications and project scope.
  • Log jobs, organize necessary paperwork/files, and ensure production has all required materials.
  • Coordinate with vendors and internal teams, including meeting with installers or suppliers as needed.
  • Ensure consistent follow-up with clients on project timelines, expectations, and any production concerns.
  • Provide timely, detailed invoicing and proactively resolve any billing issues.
  • Own project communication from start to finish, keeping all stakeholders informed and aligned.
  • Maintain accurate client records and project details in CRM and order management systems.

Required Qualifications

  • Proven experience in account management, project coordination, or client-facing roles—ideally in the print or signage industry.
  • Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
  • Exceptional communication and relationship-building skills.
  • Strong attention to detail, organizational abilities, and follow-through.
  • Experience with estimating tools and Microsoft Office suite.
  • Willingness to occasionally work overtime to meet client deadlines.

Preferred Experience

  • Background in the print, signage, or marketing fulfillment industry
  • Experience with print estimating or quoting systems
  • Understanding of production workflows and customer requirements in print

Why Work at Thomas Printworks

  • Join a trusted brand with nearly 70 years of industry experience
  • Work in a collaborative and supportive team environment
  • Grow into sales, account management, or marketing roles
  • Competitive salary and comprehensive benefits package
  • Training and mentorship from experienced professionals

Our Values: To be an organization committed to continuous growth, profitability, and values; where our customers recommend us, our employees treasure us, and our peers admire us.

Thomas Printworks is an Equal Opportunity Employer. Employee applicant background check and drug screening required. We invite you to check out our website at www.thomasprintworks.com to learn more about our company.

Company Description

www.thomasprintworks.com