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Digital Client Success Manager Jobs in Texas (NOW HIRING)

Aldridge

Client Success Manager (2108)

San Antonio, TX · On-site

Technical Client Success Manager Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a ...

Indeed Flex

Client Success Manager

Austin, TX · On-site

What you'll need * 1+ year of experience in Account Management, Customer Success, Client Services, or a similar customer-facing role, preferably within staffing, recruitment, workforce solutions ...

Luxury Presence

Client Success Manager I

Austin, TX · Hybrid

We're looking for a Client Success Manager I to join our growing Client Success team. Are you ... A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media ...

Luxury Presence

Client Success Manager I

Austin, TX · On-site

$70K - $90K/yr

We're looking for a Client Success Manager I to join our growing Client Success team. Are you ... A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media ...

Luxury Presence

Client Success Manager I

Austin, TX · On-site

We're looking for a Client Success Manager I to join our growing Client Success team. Are you ... A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media ...

Plutus Health

Sr. Client Success Manager

Dallas, TX · On-site

Job Title: Sr Client Success Manager Report To: CEO Experience: 7 - 10 Years Qualification: Bachelor's degree in related discipline or equivalent experience required. Location: Dallas, Texas Shift ...

Luxury Presence

Client Success Manager II

Austin, TX · On-site

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love ... Do you enjoy helping people further their businesses by designing and executing bespoke digital ...

Luxury Presence

Client Success Manager II

Austin, TX · Hybrid

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love ... Do you enjoy helping people further their businesses by designing and executing bespoke digital ...

TraXtion

Client Success Manager (CSM)

Irving, TX · On-site

$60K/yr

Job Summary The Client Success Manager (CSM) is responsible for retention, engagement, and expansion within a regional pod. The CSM ensures customers achieve measurable ROI, drives retention, and ...

VIMO INC.

Client Success Manager - CAC

Dallas, TX · On-site

$110K - $140K/yr

The Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE) clients, responsible for ensuring high-quality delivery of eligibility, enrollment, and consumer ...

VIMO INC.

Client Success Manager - CAC

Dallas, TX · Remote

The Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE) clients, responsible for ensuring high-quality delivery of eligibility, enrollment, and consumer ...

Rystad Energy

Senior Client Success Manager

Houston, TX · On-site

The Opportunity Rystad Energy is seeking a dynamic individual to join our Houston or New York-based Sales & Marketing team as a Senior Client Success Manager. You will be responsible for developing ...

Gartner

Client Success Manager (GBS)

Irving, TX · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Gartner, Inc.

Client Success Manager (GBS)

Irving, TX · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... Build, develop and manage relationships with a variety of clients ranging from senior C-levels to ...

Rustman Agency

Client Success Trainee

Bulverde, TX · On-site

Learn to manage relationships, resolve concerns, and guide clients toward success * Support experienced Client Success Managers while developing your own book of business * Engage clients through ...

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Showing results 21-40

All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Texas

Digital Client Success Manager information

See Texas salary details

$13.5K

$86.6K

$152.8K

How much do digital client success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for digital client success manager in Texas is $86,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $106,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Texas? For Digital Client Success Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Texas look for? The top searched job categories for Digital Client Success Manager jobs in Texas are:
What cities in Texas are hiring for Digital Client Success Manager jobs? Cities in Texas with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you

Client Success Manager

Monument Software, Inc.

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Monument is the operating system for self-storage companies - the platform operators run their entire business on. Payments, GAAP-compliant accounting, physical access control, customer operations, delinquency, inventory, REIT-level revenue management, and portfolio-wide oversight all run through one system. This is a rare opportunity to reinvent a $30 billion market from the ground up.
About the Role
As Monument's Client Success Manager, you will own the end-to-end success of a portfolio of enterprise self-storage clients - from complex, multi-threaded onboarding through long-term value realization.
At its core, this is a project management role. You'll run multiple implementations at once with strict adherence to timelines and process, and with the attention to detail and organization enterprise clients expect. You'll also operate as a consultant: configuring the platform yourself and advising clients on the workflows that move the metrics they care about most - above all, Net Operating Income (NOI).
Your clients stay yours after go-live. You'll deliver ROI-focused quarterly business reviews that drive product adoption, champion the voice of the customer inside Monument, and build with AI every day so more of your time goes to clients.
Above all, you are client-focused and outcome-driven: success is measured by what your clients achieve. It's a fast-paced role where you'll wear many hats - subject matter expert, project manager, configuration specialist, trusted advisor - with one goal: maximizing each client's ROI on Monument.
Monument CSMs do not carry an upsell quota or earn commission on cross-sells. You're expected to educate clients on paid offerings when they genuinely serve the client, but because your compensation is never tied to those recommendations, you remain a trusted, unconflicted advisor first.
Your Responsibilities
  • Complex Onboarding & Implementation Management: Lead end-to-end onboarding for enterprise clients, running multiple concurrent workstreams (data migration, integrations, configuration, and training) across internal teams and client stakeholders. Build and maintain detailed project plans, enforce strict adherence to timelines and process, proactively manage risks and dependencies, and drive clients to their go-live dates to reach fast time to value. Operate as the subject matter expert and trusted advisor throughout: adhere to internal SLAs, keep the open-items and issues log current, maintain the project task list, lead data inspection to ensure an accurate data migration, and provide hands-on go-live support.
  • Value Realization & Product Training: Serve as a training and business consultant, guiding clients to adoption of features and best practices that optimize Net Operating Income (e.g., dynamic pricing, revenue management, delinquency automation, revenue capture, targeted campaigns). Continuously assess adoption gaps and build tailored account plans to close them.
  • Customer Advocacy & Voice of the Customer (VOC): Act as the primary internal advocate for your assigned accounts. Run a disciplined Voice of the Customer practice that captures, structures, and prioritizes client feedback and feature requests, and be the internal champion for customer enhancements, carrying them through Product, Support, and leadership so the client's voice shapes what Monument builds next. Articulate the value and business impact of each requested enhancement, track its status through delivery, and close the loop with clients when their features ship.
  • High-ROI Quarterly Business Reviews: Own the QBR cadence for your portfolio. Continuously evaluate what each account needs most, then deliver high-ROI QBRs (data-driven narratives on adoption, performance, and business outcomes) that measurably increase product adoption and align clients on goals and priorities for the quarter ahead. Anchor each review in a client-specific account plan built to optimize their NOI.
  • ROI Measurement & Reporting: Establish baseline data collection during onboarding, then build and present clear, credible ROI analyses that quantify the business impact of each client's Monument investment over time.
  • NPS, References & Case Studies: Drive strong Net Promoter Scores and cultivate deeply referenceable clients who are willing to participate in case studies, testimonials, and prospect reference calls. You own the depth of relationship that makes this possible.
  • Customer Retention: Monitor customer health metrics, proactively identify at-risk accounts, and implement strategies to prevent churn while encouraging renewals.
  • Cross-Functional Collaboration: Partner with Sales, Support, and Product to resolve client issues and drive continuous improvement. Flag cross-sell and expansion opportunities to Sales when they're genuinely in the client's interest, without a personal quota or commission attached.

How You'll Work
  • Client first, always: Structure your week around customer-facing time and deliverables and client outcomes. A proactive approach is key: anticipate what clients need next instead of waiting for them to raise it.
  • Run implementations with rigor: Detailed project plans, clear owners and due dates, disciplined follow-through, and crisp status communication, so your clients and internal partners never wonder where things stand.
  • Protect the timeline: Treat committed go-live dates as commitments. Surface risks and dependencies early, drive open items to closure daily, and escalate (externally & internally) before a date slips, never after.
  • QA like a client: Test your own work against how clients will operate day to day, not just whether the configuration and automations fire correctly.
  • Build with AI: Use AI tools to accelerate analysis, configuration, documentation, and project tracking, then reinvest every saved hour back into your clients.
  • Bring solutions, not just flags: When feedback signals a gap between how something was designed and how clients actually work, arrive with a recommended fix.

Who You Are
  • 3+ years of experience as a Client Success Manager or Consultant (or similar customer-facing, advisory role) for a B2B SaaS product, ideally with enterprise clients.
  • Genuinely client-focused: you measure your own success by your clients' outcomes, you're energized by time in front of customers, and you build the kind of trust that makes clients call you first.
  • A proven track record managing complex, multi-stakeholder onboarding and implementation projects, ideally from a consulting or professional-services background, with strong project management rigor across parallel workstreams. You've owned committed go-live dates and hit them, and you know how to keep a project on time when scope, stakeholders, and surprises push against it.
  • Hands-on technical aptitude: comfortable owning software configuration and working with APIs, integrations, and data migrations, and able to translate client requirements into a working setup yourself.
  • AI-forward by default: you already build with AI tools daily to accelerate analysis, configuration, and project delivery, and you're excited to keep pushing what they can do. This is central to how our team operates.
  • Comfort with business and financial analysis: you can translate product usage and adoption into business outcomes like NOI and ROI, and you're not intimidated by a client's P&L.
  • Experience running quarterly business reviews and building compelling, data-backed value narratives for enterprise stakeholders.
  • Excellent communication and interpersonal skills, with the executive presence to build trust as an independent, unconflicted advisor.
  • Outstanding organizational skills and meticulous attention to detail: you juggle multiple client relationships and timelines at once, and nothing falls through the cracks. Every open item tracked, every commitment followed up, every date kept visible.
  • A self-directed, action-oriented operator who brings high standards, accountability, and urgency to a fast-paced startup environment.
  • Experience in self-storage, real estate, or property management software is a plus, but not required.

How We Measure Success
  • Clients onboarded successfully within committed timelines
  • Adoption of advanced, NOI-driving features
  • Client health metrics
  • Net Promoter Score (NPS)
  • Client retention and renewal rate
  • Documented ROI delivered to each client
  • Customer-facing engagement time (time reinvested with clients is actively measured and valued)
  • Number of referenceable clients who participate in case studies, testimonials, and reference calls

Compensation Philosophy: Trusted Advisor, Not Salesperson
Monument CSMs do not have an upsell quota and do not earn commission on cross-sell recommendations.
You're expected to advocate for cross-sells when they genuinely help the client, but because your compensation is never tied to those recommendations, clients can trust that your advice is about their success, not a sale.
Compensation & Benefits
  • Starting Salary: $130,000 - $160,000
  • Performance-Based Bonus: 10% of Base Salary
  • Medical, Dental, and Vision
  • 401k plan

Work Mode
  • This is an in-office role. Monument's office is located in Addison, TX, where you are expected to work 5 days/week, 9:00 AM to 5:00 PM.

Apply