Digital Client Success Manager Jobs in Nebraska (NOW HIRING)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Lead Digital Product Manager is responsible for defining, delivering, and managing the lifecycle of two or more products in Allstate's growing product portfolio. Lead Digital Product Manager manages strategic product vision, product discovery and roadmaps to maximize the customer and enterprise value provided by their product. Lead Digital Product Manager also collaborates with a Product Marketing Manager to plan and execute an integrated marketing plan to support market awareness and adoption for their product, as applicable.

Key Responsibilities

• Help drive the strategy, roadmap, and execution of Independent Agent (IA) and Specialty Vehicle (SV) capabilities on C3, with a focus on Sales experiences, while supporting service experiences and progressing on the migration of legacy products, processes, and systems to modern platforms. 

• Drive delivery across multiple cross-functional product teams, partnering with Product, Distribution, Operations, and Experience Design to prioritize capabilities such as agent enablement, white labeling, comp rater integrations, AMS integrations, and customer migration readiness.

• Serve as a player-coach and strategic leader, influencing enterprise decisions, mentoring Digital Product Managers, and navigating complex tradeoffs across product, platform, channel, and migration initiatives to deliver long-term business value.

• Invest significant time with current and potential customers to understand their needs & habits and to elicit their feedback to potential product concepts and/or released product iterations.

• Engage in discovery/test & learn activities to quickly validate concepts as appropriate for backlog investments.

• Define and manage KPIs to measure the success of your efforts and to inform the overall product strategy.

• Create, drive and execute holistic product strategy (i.e. not limited to software development) for 2 or more products in our growing digital product portfolio.

• Lead development and recommendation of new techniques and processes to support innovative solutions

• Coach and mentor members of the team as well as members of the cross-functional development organization

• Partner with stakeholders inside and outside of the enterprise, and present to field teams and at events as the “product expert” for your defined product area.

• Make build, buy and/or partner decisions to advance product strategy and maximize KPIs

• Monitor budgets and operational effectiveness; develop strategies for adjusted courses of action

• Weigh alternatives and considers service and business implications of decisions

Experience

• 10 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

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Skills

Client Relationship Management, Continuous Improvement, Digital Product Management, Digital Products, Digital Product Strategy, Influencing Others, Innovation, Product Development Strategy, Product Management, Product Strategies, Product Vision, Relationship Building, Systems Thinking

Compensation

Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.