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Digital Client Success Manager Jobs in Missouri (NOW HIRING)

Tierpoint

Customer Success Manager

Saint Louis, MO · On-site

$83K - $133K/yr

The remaining 30% of your time, you'll contribute to email campaigns and digital outreach that ... management, or customer success in B2B technology services or SaaS * Proven track record of hitting ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Missouri

Digital Client Success Manager information

See Missouri salary details

$13.6K

$87.2K

$153.8K

How much do digital client success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for digital client success manager in Missouri is $87,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $107,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Missouri? For Digital Client Success Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Missouri look for? The top searched job categories for Digital Client Success Manager jobs in Missouri are:
What cities in Missouri are hiring for Digital Client Success Manager jobs? Cities in Missouri with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $87,159 per year, or $41.9 per hour.

Client Success and Account Manager

Forward Slash Technology

Saint Louis, MO • On-site

Full-time

Re-posted 18 days ago

Job description

CLIENT SUCCESS AND ACCOUNT MANAGER
Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions.
The Client Success & Account Manager is responsible for managing and growing assigned client relationships while ensuring exceptional client satisfaction, service alignment, and strategic technology guidance. This role serves as the primary business liaison between Forward Slash Technology and its clients, overseeing contract management, service level agreement (SLA) governance, account growth, and overall client success.
The Client Success & Account Manager plays a critical role in maintaining client retention, driving technology adoption, identifying business opportunities, and ensuring services delivered by Forward Slash Technology align with client expectations, contractual commitments, and long-term business objectives.
This position serves as the voice of the client internally while partnering closely with the Service Desk Manager, Engineering Team, Project Management Team, and Executive Leadership.
KEY RESPONSIBILITIES
Client Relationship Management
  • Serve as the primary business contact for assigned client accounts.
  • Develop and maintain trusted advisor relationships with client stakeholders and executive leadership.
  • Conduct regular client touchpoints to assess satisfaction, identify concerns, and understand evolving business needs.
  • Serve as the internal advocate for client priorities and business objectives.
  • Develop and maintain strategic account plans and technology roadmaps.
  • Monitor overall account health and proactively identify risks to client satisfaction and retention.
  • Manage client escalation activities related to service delivery, communication, and project execution.

SLA Governance & Service Oversight
  • Own client-facing Service Level Agreement (SLA) governance and reporting.
  • Review service performance metrics monthly with the Service Desk Manager.
  • Monitor SLA compliance, ticket trends, service quality indicators, and recurring support issues.
  • Facilitate service improvement plans when service levels fall below contractual expectations.
  • Identify at-risk clients and coordinate corrective action plans with Service Desk Leadership.
  • Ensure service delivery aligns with client expectations and contractual obligations.
  • Participate in service review meetings and escalation management activities.
  • Maintain awareness of client activity through internal systems (e.g., ticketing, documentation, and CRM platforms) to support informed client discussions and planning.

Contract Management & Renewals
  • Maintain knowledge of all assigned client agreements, managed service contracts, statements of work, and renewals.
  • Conduct annual contract reviews with clients.
  • Manage contract renewals, service amendments, and agreement modifications.
  • Ensure clients understand service inclusions, exclusions, and contractual commitments.
  • Identify opportunities to optimize services and improve client value.
  • Partner with Executive Leadership regarding contract negotiations and strategic account planning.

Business Reviews & Strategic Planning
  • Conduct Monthly Service Reviews with assigned clients.
  • Lead Quarterly Business Reviews (QBRs) focused on:
    • Service performance
    • SLA compliance
    • Cybersecurity posture
    • Technology roadmap planning
    • Budget forecasting
    • Strategic initiatives
    • Risk identification
  • Conduct Annual Technology Planning Reviews with executive stakeholders.
  • Present recommendations aligned with client business goals and technology strategy.
  • Coordinate executive-level communications and account planning activities.

Client Experience & Success Management
  • Monitor client satisfaction through CSAT, surveys, executive feedback, and account reviews.
  • Analyze helpdesk feedback and recurring service concerns.
  • Partner with Service Desk Management to address service deficiencies.
  • Develop service recovery plans for dissatisfied clients.
  • Track and report client satisfaction metrics and retention indicators.
  • Promote continuous improvement initiatives focused on the client experience.

Sales & Growth Enablement
  • Identify opportunities for account growth through strategic technology planning.
  • Drive upsell and cross-sell opportunities aligned with client business objectives.
  • Collaborate with Engineering and Executive Leadership to develop solutions and recommendations.
  • Support proposal development, pricing discussions, and client presentations.
  • Maintain awareness of industry trends, cybersecurity threats, and emerging technologies affecting client environments.
  • Achieve annual account retention and growth objectives.
  • Growth in this role is driven through trusted advisor relationships and strategic planning rather than transactional sales activity.

Cross-Functional Collaboration
  • Partner closely with the Service Desk Manager regarding service delivery performance.
  • Coordinate with Engineering, Projects, Security, and Operations teams.
  • Participate in client onboarding and strategic project planning.
  • Assist with client communication during major incidents, escalations, and critical service events.
  • Ensure alignment between operational execution and client expectations.

REQUIRED QUALIFICATIONS
  • Bachelor's Degree in Business Administration, Information Technology, Communications, or related field (or equivalent experience).
  • Minimum five (5) years of client-facing account management, customer success, or business relationship management experience.
  • Minimum three (3) years of experience within a Managed Services Provider (MSP), technology services organization, or similar environment.
  • Strong understanding of managed services, cybersecurity, cloud solutions, and technology lifecycle planning.
  • Experience managing client contracts, service level agreements, and executive relationships.
  • Strong business communication, presentation, and negotiation skills.

PREFERRED QUALIFICATIONS
  • ITIL Foundation Certification.
  • Experience conducting Executive Business Reviews and Quarterly Business Reviews.
  • Familiarity with Autotask, ConnectWise, IT Glue, Kaseya, or similar MSP platforms.
  • Sales, account management, or customer success certifications.

MANDATORY EMPLOYMENT REQUIREMENTS
To maintain employment with Forward Slash Technology, all employees must meet the following requirements.
  • Pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
  • Successfully complete Criminal Justice Information Systems (CJIS) training and certification.
  • Be a U.S. citizen residing in the St Louis Metropolitan area.
  • Hold a valid U.S. driver's license with a clean driving record.
  • Pass random drug tests as required.

Success in This Role
Within the first 90 days, the Client Success & Account Manager will
  • Develop familiarity with assigned client accounts, contracts, and service history.
  • Begin participating in client meetings and service reviews.
  • Establish internal relationships with Service Desk, Engineering, and Leadership teams.

Within 6-12 months, success in this role includes
  • Owning client relationships with consistent satisfaction and engagement.
  • Leading effective QBRs and strategic planning sessions.
  • Contributing to high client retention and measurable account growth.
  • Identifying risks early and coordinating successful resolution plans.

CORE COMPETENCIES
  • Client Relationship Management
  • Strategic Business Planning
  • Executive Communication
  • Contract & SLA Management
  • Customer Success Leadership
  • Service Governance
  • Problem Solving & Conflict Resolution
  • Cross-Functional Collaboration
  • Business Development & Growth
  • Accountability & Operational Excellence

KEY PERFORMANCE INDICATORS (KPIs)
Client Success Metrics
  • Client Retention Rate
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Client Escalation Resolution Effectiveness
  • Client Health Score
  • Monthly/Quarterly/Annual Business Review Completion Rate

Service Governance Metrics
  • SLA Review Compliance
  • Service Improvement Plan Completion
  • Client Risk Identification & Mitigation
  • Escalation Response Time

Business Growth Metrics
  • Contract Renewal Rate
  • Net Revenue Retention (NRR)
  • Upsell & Cross-Sell Revenue
  • Technology Roadmap Adoption
  • Strategic Project Conversion Rate

Operational Metrics
  • Monthly Service Review Completion
  • Quarterly Business Review Completion
  • Client Documentation Accuracy
  • Contract Renewal Forecast Accuracy

Work Environment
  • In-office work environment at our St. Louis, MO office.
  • Frequent client meetings, onsite visits, and executive presentations.
  • Fast-paced MSP environment supporting multiple clients and industries.

Why Join Us
  • Opportunity to directly influence client success and company growth.
  • Work with executive leadership and strategic client stakeholders.
  • Help shape technology strategies for organizations across multiple industries.
  • Be part of a culture focused on accountability, innovation, service excellence, and continuous improvement.
  • Join a growing MSP where your impact on client satisfaction and retention is visible and measurable.

Apply