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Digital Client Success Manager Jobs in Iowa (NOW HIRING)

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Digital Client Success Manager information

See Iowa salary details

$13.6K

$87.3K

$154K

How much do digital client success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for digital client success manager in Iowa is $87,276.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Iowa?

For Digital Client Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Iowa look for?

The top searched job categories for Digital Client Success Manager jobs in Iowa are:

What cities in Iowa are hiring for Digital Client Success Manager jobs?

Cities in Iowa with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Client Success Partner - MidMarket - ClearanceJobs

DHI Group, Inc.

Des Moines, IA • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

This Is the Place to Be:
Connecting Futures Now! DHI Group, Inc. is the parent company of career marketplaces, Dice and ClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job. At DHI, we've built a workplace where great people do meaningful work. This is the place to be, and we want you here with us.
You Belong Here:
Join a mission-driven company that puts its people first. We're a collaborative, supportive team that lives by our "One Team" value - working together and winning together. Voted as a certified Great Place to Work®, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company. We've built a culture grounded in collaboration, growth, and giving back through volunteering and employee resource groups. Come be part of something worth showing up for!
About the team:
As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.
About the role:
As a Client Success Partner - Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.
Why we're hiring for this role:
Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.
In the short term, you will:
  • Learn and adapt to our internal systems and operate in a fast-paced environment
  • Teach our clients how to use external-facing applications or software by understanding their needs
  • An empathetic approach to anticipate the client's needs, thoughts, and behaviors
  • Expand client revenue through the identification and closing of upsell opportunities
  • Build, foster, and maintain strong client relationships with key business stakeholders
  • Drive strategic client engagement to understand the client journey and critical success factors fully

In the long term, you will:
  • Drive consistent client communication practices that promote product value and service
  • Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
  • Ensure all product enhancements are communicated effectively to ensure client usage and success
  • Continuously review and work with your sales partners to identify and drive revenue growth and upsells

What you bring to the team:
Required:
  • Ability to work in a team environment
  • Strong organization and time management skills
  • Detail-oriented
  • Understanding prioritization
  • Read and analyze data to make decisions
  • Promote content through social media
  • Ability to explain complex processes in a simplified way
  • Microsoft Office products knowledge
  • CRM system product knowledge, preferably SalesForce, and ChurnZero
  • Entrepreneurial, disciplined, and results-driven
  • Energetic and self-motivated, with an ability to work independently
  • Excellent verbal and written communication skills
  • Ability to pinpoint problems proactively
  • History of assessing client trends through data analysis
  • Demonstrated ability to achieve stretch goals and building on success quarter after quarter
  • This is a hybrid role, including working within our West Des Moines office on Tuesdays, Wednesdays and Thursdays. Regular schedule for the role is 8:00am to 5:00pm Monday - Thursday and 8:00am - 3:00pm on Fridays.

Preferred:
  • Bachelor's degree preferred or relevant experience
  • Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
  • Strong selling skills with utilization of critical data insights to promote product and service value
  • Knowledge of AI tools/platforms

NOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job in order to meet business needs.
Des Moines pay range: Base salary/pay plus commissions per year at 100% of plan targets. Offer will depend on location and level of job-related knowledge, skills, abilities, and experience.
$50,000-$60,000 USD
Benefits
Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
How to apply?
You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes!
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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