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The Entertainment Audio Technician provides professional live-sound and technical audio support for entertainment and special events across multiple venues, including Sideline Stage, CM Stage, Pool Stage, and Ballroom. This position ensures superior sound quality and seamless execution of live performances, supporting Morongo Casino Resort & Spa’s high standards for entertainment production. Working under flexible, on-call scheduling, the Entertainment Audio Technician plays an essential role in delivering outstanding guest experiences through precise, high-quality sound operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates and manages front-of-house (FOH) and monitor sound systems for live bands, performances, and special events across assigned venues.
• Executes complete event setups, including input lists, patching, line checks, sound checks, and live mixing.
• Collaborates closely with the A/V Supervisor and Entertainment Technical Manager to fulfill artist riders and technical specifications.
• Maintains, tests, and troubleshoots all audio components including microphones, stage cabling, wireless systems, playback devices, and mixing consoles.
• Operates and maintains proficiency on professional digital consoles such as Yamaha, Allen & Heath, and Midas.
• Provides timely on-call support for overlapping events, emergency coverage, and last-minute scheduling needs.
• Mixes live sound for Ballroom and other special events, demonstrating proficiency with L-Acoustics, JBL, and RCF PA systems, D&B monitor systems, and Shure wireless IEM and Axient systems.
• Documents show configurations, performance details, and technical notes to improve production quality for future events.
• Reports all technical issues, malfunctions, or safety concerns to the A/V Manager promptly.
• Delivers consistent 4-Star/4-Diamond guest service to both internal and external guests.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Strong technical knowledge of live sound systems, audio signal flow, and sound reinforcement principles.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Proven ability to maintain confidentiality and handle sensitive information.
• Effective problem-solving and troubleshooting skills under pressure in live performance environments.
• Demonstrates professionalism, integrity, and a commitment to exceptional guest service.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED preferred.
• Minimum of two (2) to three (3) years of live sound or audio-visual experience in entertainment, hospitality, casino, or resort environments.
• Experience with professional digital consoles such as Yamaha CL5, Allen & Heath SQ5/SQ7, and Midas M32 preferred.
• Familiarity with L-Acoustics, JBL, and RCF PA systems, as well as D&B monitor systems, preferred.
• Strong working knowledge of Shure wireless systems (Axient, PSM 300/1000 IEM) strongly preferred.
• Understanding of audio networking (Dante or similar) desired.
• Ability to perform under pressure, adapt quickly, and maintain composure in fast-paced live-event settings.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively with team members, performers, and management in person, by radio, and through written or digital communication methods.
• Lifting and Carrying: Frequently lifts, moves, and positions audio equipment, speakers, amplifiers, and related gear weighing up to 50 pounds; occasionally assists with heavier items using team lifts or mechanical aids.
• Manual Dexterity: Frequently uses hands and fingers to connect cables, adjust controls, operate soundboards, and manipulate small components and tools with precision.
• Mobility: Regularly moves throughout performance venues, backstage areas, and storage spaces; must be able to climb stairs, ladders, and occasionally work from elevated platforms or catwalks.
• Stationary Work: Occasionally remains seated at a control booth or soundboard for extended periods during performances or rehearsals.
• Tool Operation: Regularly operates audio consoles, microphones, amplifiers, digital processors, and other specialized sound equipment; uses standard hand tools for setup, adjustment, and maintenance.
• Visual Acuity: Requires close and distance vision, color vision, and the ability to distinguish between indicator lights, cables, and control settings under varying lighting conditions.
• Hearing: Must have accurate auditory perception to identify sound quality, pitch, and tone variations during setup and live performances.
• Environmental Conditions: Frequently works in a dynamic entertainment environment with fluctuating noise levels, bright or dim lighting, and crowds; may be exposed to vibrations, confined spaces, and elevated noise for extended periods.
• Working Conditions: Regularly works in entertainment venues and casino environments, with exposure to moderate to high noise levels and a smoking environment. 

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.                                 

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.