Digital Adoption Platform Manager Jobs (NOW HIRING)

• Design and build WalkMe content, including smart tips, walk-thrus, blockers, launchers and surveys using sound instructional design principles
• Maintain governance standards, best practices and scalable approaches across WalkMe implementations
• Assess business needs and use cases, design impactful solutions and continuously improve outcomes through measurement and iteration
• Manage the build, testing, deployment and maintenance of WalkMe content across digital platforms
• Maintain accurate ticket updates and provide visibility of project status, priorities and next steps
• Partner with Learning & Development teams to align WalkMe content with onboarding and capability pathways
• Translate complex operational processes into intuitive, in-the-flow-of-work guidance with subject matter experts
• Collaborate with business, technical and creative stakeholders to support software readiness, communications and training outcomes
• Support agile development practices and continuous enhancement of the digital user experience
• Measure solution effectiveness against KPIs and document solutions through UAT and user guides where required
• Promote WalkMe best practices and build stakeholder awareness of digital adoption value
• Build strong relationships with project teams and stakeholders across the business
• Align WalkMe releases and activities with governance and intake processes
• Continuously develop expertise in digital adoption, instructional design and change management

• Demonstrated experience designing, building and maintaining WalkMe solutions in a commercial environment strongly preferred. Experience with other digital adoption platforms will also be considered
• Experience in instructional design or learning content development, ideally using tools such as Articulate Storyline or Rise
• Experience translating complex operational or process knowledge into accessible learning content
• Familiarity with software deployment, APIs and system integrations.
• HTML, CSS and/or JavaScript experience is desirable
• Proficiency in Microsoft Excel, Word and PowerPoint
• Background in UX design, learning and development, change management or project management is advantageous
• 1-3 years of professional services or instructional design experience is desirable
• Bachelor's degree in IT, Instructional Design, Education or a related discipline desirable, or equivalent industry experience
• Certificate IV in Training and Assessment regarded favourably

What you'll Enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status 

Development:Individualised Learning & Development pathway options

Exclusive Staff Discounts:Accessible via our employee-only portal with over 500 of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health:Support and Employee Assistance Program for staff and family

Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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