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Digital Accessibility Program Manager Jobs in Oregon

Five9

OR

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do ... Exposure to Artificial Intelligence within the Voice and Digital channels. * Contact Center ...

Granicus

$115K - $116K/yr

... use our digital solutions to make the world a better place. With comprehensive cloud-based ... Job Summary The Senior Revenue Enablement Program Manager supports Granicus's Global Revenue ...

Fuze Health

OR · On-site

... digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the ... The Project Manager supports the successful execution of operational and strategic initiatives ...

Exol

OR · On-site

More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an ... As Principal Program Manager, Project Schedules, you will serve as the connective tissue between ...

Applause

We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As a Sr Technical Program Manager , Data Platform, you will serve as a hands-on ...

Siemens

Finance Program Manager

Wilsonville, OR · On-site

$122K - $219K/yr

Join Siemens Digital Industries Software as a Finance Program Manager and play a pivotal role in the SAP transformation of our company. You will head the Accounting (Record-to-Report) workstream of ...

Artemis Arc

Social Media Specialist

Ability to manage multiple assignments, quick-turn deadlines, stakeholder feedback, and version control in a fast-paced environment. * Working knowledge of accessible digital communications ...

Saviynt

OR

$220K - $240K/yr

Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce ... As a Technical Program Manager, you will be expected to be versed in the technical domains and be ...

Instacart

OR · On-site

Join us in leading the digital transformation of the grocery industry and delivering innovative, next-generation experiences to our customers. About the Team The Technical Program Management team is ...

Logistics Management Institute

$110K - $190K/yr

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with ... Manage project timelines, milestones, and deliverables to ensure projects are completed on time ...

Fuze Health

OR · On-site

... digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the ... As the Senior Technical Program Manager, you are the glue that ensures that launches are on ...

Entarian

$100K - $140K/yr

Entarian is looking for a Common Cloud Environment (C2E) Support Lead/Program Manager ... From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital ...

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All JobsDigital Accessibility Program Manager JobsDigital Accessibility Program Manager Jobs in Oregon

Digital Accessibility Program Manager information

What are Digital Accessibility Program Managers?

Digital Accessibility Program Managers are professionals responsible for overseeing and implementing strategies to ensure digital products and services are accessible to people with disabilities. They coordinate efforts across teams to comply with accessibility standards like WCAG and legal requirements such as the ADA. Their role includes developing policies, providing training, monitoring compliance, and collaborating with designers, developers, and stakeholders to remove digital barriers. By fostering an inclusive digital environment, they help organizations reach a wider audience and reduce the risk of legal issues related to accessibility.

What is the difference between Digital Accessibility Program Manager vs Digital Accessibility Specialist?

AspectDigital Accessibility Program ManagerDigital Accessibility Specialist
CredentialsCertifications like CPACC, WAS, or IAAP certificationsSimilar certifications, often entry to mid-level
Work EnvironmentOversees programs, manages teams, collaborates with stakeholdersExecutes accessibility testing, implements solutions, reports issues
Employer & Industry UsageUsed in large organizations, tech companies, government agenciesCommon in organizations with dedicated accessibility teams
Search & Comparison IntentUnderstanding managerial roles, program scopeFocus on technical tasks, implementation details

The Digital Accessibility Program Manager focuses on overseeing accessibility initiatives, managing teams, and aligning programs with organizational goals. In contrast, the Digital Accessibility Specialist handles hands-on testing, implementing accessibility features, and reporting issues. Both roles require similar certifications and are vital in organizations committed to digital inclusion, but they differ in scope and responsibilities.

How does a Digital Accessibility Program Manager collaborate with cross-functional teams to ensure accessibility standards are met?

A Digital Accessibility Program Manager works closely with diverse teams such as designers, developers, product managers, and content creators to embed accessibility best practices into every stage of the digital product lifecycle. They provide guidance, training, and resources to help teams understand and implement accessibility requirements and may lead regular reviews or audits to track progress. By fostering open communication and advocating for inclusive design, they help create a supportive environment where accessibility is prioritized and integrated into workflows.

What are the key skills and qualifications needed to thrive as a Digital Accessibility Program Manager, and why are they important?

To thrive as a Digital Accessibility Program Manager, you need a deep understanding of accessibility standards (such as WCAG), project management experience, and a background in web or software development. Familiarity with accessibility testing tools, assistive technologies, and relevant certifications like CPACC or WAS are highly beneficial. Outstanding communication, stakeholder management, and problem-solving skills help drive organizational change and foster inclusive collaboration. These skills and qualifications are crucial for ensuring digital products are accessible, legally compliant, and user-friendly for all.
What are popular job titles related to Digital Accessibility Program Manager jobs in Oregon? For Digital Accessibility Program Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Digital Accessibility Program Manager jobs in Oregon look for? The top searched job categories for Digital Accessibility Program Manager jobs in Oregon are:
What cities in Oregon are hiring for Digital Accessibility Program Manager jobs? Cities in Oregon with the most Digital Accessibility Program Manager job openings:
Digital Accessibility Program Manager jobs near you
Professional Services Program Manager

Professional Services Program Manager

Five9

OR

Other

Posted 25 days ago

Job description

Join our Professional Services as a Professional Services Program Manager. In this role, you'll do more than just implement solutions, you will be the critical link ensuring our customers achieve maximum value, directly contributing to their success and our business growth. We are looking for a self-driven individual who thrives on solving complex challenges and is passionate about delivering an exceptional customer experience.

Key Responsibilities:

  • Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
  • Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
  • Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
  • Identify project risks and implement appropriate mitigation plans.
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
  • Maintain and update all internal applications associated with implementation projects.
  • Articulate the value of Five9's Professional Services through presentations, demonstrations and open discussion with customers.

Key Qualifications:

  • 5+ years as a Program Manager, Scrum Master, or Technical Consultant.
  • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
  • Exposure to Artificial Intelligence within the Voice and Digital channels.
  • Contact Center Industry experience highly preferred.
  • Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired.
  • Some knowledge of SaaS CRM solutions (Salesforce, Dynamics, NetSuite, Oracle Service Cloud, Zendesk, ServiceNow) is desired.
  • Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
  • Excellent verbal and written skills required.
  • BA/BS or equivalent experience is required.
  • One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban related certifications.

Key Skills:

  • Must possess a strong combination of project management skills, technical call center expertise, AI, and client development.
  • Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative.
  • Must be a natural leader:  Able to build collaborative relationships with supervisors and peers; Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.
  • Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.
  • Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems.
  • Must demonstrate a strong sense of accountability and ownership with the ability to take proactive action and act with urgency as circumstances require.
  • Exceptional with time management and organization.
  • Bilingual skills a plus.

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