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Dialog Direct Jobs in Arizona (NOW HIRING)

RightStone

Warehouse Associate

Phoenix, AZ · On-site

$20/hr

... hire, and direct hire opportunities. The right candidates are the most critical aspect of who ... dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most ...

Designer Brands

DSW Store Manager

Scottsdale, AZ · On-site

... dialog. We strive to support our associates in putting their best foot forward and helping our ... and/or Regional Director. Required Skills • Excellent customer service by exhibiting ...

All JobsDialog Direct JobsDialog Direct Jobs in Arizona

Dialog Direct information

See Arizona salary details

$30.3K

$52.1K

$81.5K

How much do dialog direct jobs pay per year?

As of Sep 11, 2026, the average yearly pay for dialog direct in Arizona is $52,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $58,700.00 per year, depending on experience, location, and employer.

What is Dialog Direct?

Dialog Direct is a customer engagement and business process outsourcing company that specializes in providing customer service, sales, marketing, and support solutions for various industries. They offer services such as call center operations, direct mail, digital marketing, and fulfillment. Dialog Direct partners with businesses to enhance customer experiences, streamline operations, and drive growth through integrated communication strategies.

What are the key skills and qualifications needed to thrive as a customer service representative at Dialog Direct?

To thrive as a Customer Service Representative at Dialog Direct, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and email platforms is commonly required. Patience, active listening, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, positive customer experiences and meeting performance targets in a fast-paced environment.

What are the most common challenges faced by customer service representatives at Dialog Direct, and how can new hires best prepare for them?

Customer service representatives at Dialog Direct often face the challenge of managing high call volumes while maintaining a positive and helpful attitude. Additionally, handling difficult or upset customers can be demanding, especially during peak times. New hires can best prepare by practicing active listening, developing strong communication skills, and becoming familiar with the company's products or services. Training provided by Dialog Direct is comprehensive, but staying adaptable and open to feedback will help you succeed in this fast-paced, team-oriented environment.

What is the difference between Dialog Direct vs Customer Service Representative?

AspectDialog DirectCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telemarketing, salesCustomer support, sales, technical support
Common Search/ComparisonDialog Direct vs Customer Service Representative

Dialog Direct and Customer Service Representatives often share similar roles in customer support and telecommunication industries. While both positions require comparable credentials and work in call centers or support environments, Dialog Direct typically refers to a specific company specializing in outsourced customer service and telemarketing. Customer Service Representatives is a broader term used across various companies and industries. Understanding these differences helps job seekers identify opportunities aligned with their skills and career goals.

What are popular job titles related to Dialog Direct jobs in Arizona?

For Dialog Direct jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Dialog Direct jobs in Arizona look for?

The top searched job categories for Dialog Direct jobs in Arizona are:

Dialog Direct jobs near you
Infographic showing various Dialog Direct job openings in Arizona as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Student Worker - Student Contact Center - Call Center Specialist (NFWS)

Phoenix, AZ • On-site

Grand Canyon Education, Inc.
Education • 1 - 5K employees
Learn more about Grand Canyon Education, Inc.external

Other

Posted 2 days ago

New

Grand Canyon Education rating

7.0

Company rating: 7.0 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

Position Summary/Purpose:
Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of Grand Canyon University through GCE's Student Contact Center. The purpose of this position is to assist the Student Contact Center by answering all incoming calls to the University's main number, GCE line, any other specialized lines that may be established, in addition to support incoming chats. Our goal is to support all internal and external customers with exceptional customer service while directing calls and chat to the appropriate department. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and Saturday 8am-noon.
Primary Responsibilities/Accountabilities/Essential Functions:
  • Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.
  • Enter potential student inquiries into inquiry management database with high quality and attention to detail.
  • Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.
  • Possess a level of communication skills to accurately collect, relay, and track information as necessary.
  • Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.
  • Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.
Equipment Used and Responsibility:
  • MS Office
  • CRM
  • Jabber-phone system
  • Calabrio
  • Chat
Qualifications:
  • Exhibit a professional, positive, and friendly demeanor. Must be dependable, punctual, and customer service oriented.
  • Strong multitasking skills and ability to navigate in multiple systems.
  • Action oriented/problem solving skills.
  • Strong Verbal communication and customer service skills.
  • Basic knowledge of Microsoft Office Suite.
Experience/Education:
Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:
  • Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
  • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
  • Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.
*Must be able to work 100% onsite*
Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2027
Manager: Student Contact Center - Student Contact Center Manager

What Grand Canyon Education employees say

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About Grand Canyon Education

Sourced by ZipRecruiter

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Industry

Education

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

1983

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