1

Dialog Direct Jobs in Arizona (NOW HIRING)

Dialog Direct information

See Arizona salary details

$30.3K

$52.1K

$81.5K

How much do dialog direct jobs pay per year?

As of Aug 1, 2026, the average yearly pay for dialog direct in Arizona is $52,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $58,700.00 per year, depending on experience, location, and employer.

What is the difference between Dialog Direct vs Customer Service Representative?

AspectDialog DirectCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telemarketing, salesCustomer support, sales, technical support
Common Search/ComparisonDialog Direct vs Customer Service Representative

Dialog Direct and Customer Service Representatives often share similar roles in customer support and telecommunication industries. While both positions require comparable credentials and work in call centers or support environments, Dialog Direct typically refers to a specific company specializing in outsourced customer service and telemarketing. Customer Service Representatives is a broader term used across various companies and industries. Understanding these differences helps job seekers identify opportunities aligned with their skills and career goals.

What are the most common challenges faced by customer service representatives at Dialog Direct, and how can new hires best prepare for them?

Customer service representatives at Dialog Direct often face the challenge of managing high call volumes while maintaining a positive and helpful attitude. Additionally, handling difficult or upset customers can be demanding, especially during peak times. New hires can best prepare by practicing active listening, developing strong communication skills, and becoming familiar with the company's products or services. Training provided by Dialog Direct is comprehensive, but staying adaptable and open to feedback will help you succeed in this fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Dialog Direct, and why are they important?

To thrive as a Customer Service Representative at Dialog Direct, you need strong communication skills, basic computer proficiency, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and email platforms is commonly required. Patience, active listening, and problem-solving abilities help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, positive customer experiences and meeting performance targets in a fast-paced environment.

What is Dialog Direct?

Dialog Direct is a customer engagement and business process outsourcing company that specializes in providing customer service, sales, marketing, and support solutions for various industries. They offer services such as call center operations, direct mail, digital marketing, and fulfillment. Dialog Direct partners with businesses to enhance customer experiences, streamline operations, and drive growth through integrated communication strategies.
What are popular job titles related to Dialog Direct jobs in Arizona? For Dialog Direct jobs in Arizona, the most frequently searched job titles are:
Infographic showing various Dialog Direct job openings in Arizona as of July 2026, with employment types broken down into 18% Locum Tenens, 65% Full Time, 3% Part Time, 3% Contract, and 11% Summer. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

Neurology Account Specialist - Phoenix, AZ

Shionogi Inc.

Phoenix, AZ

$160K - $185K/yr

Full-time

Re-posted 12 days ago


Job description

Shionogi Inc. is a U.S. subsidiary of Shionogi & Co., Ltd., a global pharmaceutical company with a long history of bringing innovative medicines to patients. Building on its leadership in infectious disease, Shionogi Inc. is establishing a best-in-class rare disease franchise. The company’s growing rare disease team is helping shape the future of RADICAVA® (edaravone) for the amyotrophic lateral sclerosis (ALS) community. In the United States, RADICAVA® has an established legacy, with the injectable formulation launched in 2017 and the oral suspension introduced in 2022. Building on that strong foundation, Shionogi is focused on advancing RADICAVA with a commitment to scientific excellence, patient impact and long-term innovation in rare disease. 

The Neurology Account Specialist (NAS) will be responsible for meeting and/or exceeding sales goals in an assigned territory by developing, implementing, and executing an integrated territory business plan encompassing key customer targets. The incumbent will demonstrate subject matter expertise concerning scientific and clinical information for ALS and take a customer-focused approach to engage customers in clinically relevant discussion utilizing approved materials. 

The NAS will effectively analyze sales data to identify opportunities for business growth or areas of concern within the assigned territory.  The incumbent will be responsible for territory business planning and execution of key company initiatives. 

Ideal living location would be in Phoenix, AZ. 


  • Meets or exceeds sales objectives for assigned geography through implementation of approved market/selling strategies and solutions.
  • Understands and addresses both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs.
  • Partners with Medical Science Directors, Managers, Patient Access, Regional Business Directors, HUB services and other organizational personnel to develop strategies to ensure a high level of customer satisfaction.
  • Develops and implements a dynamic territory business plan by analyzing the business, competitive landscape and territory market to drive business.
  • Develops, nurtures and maintains professional relationships with targeted KOLs including physicians, medical staff, and key hospital personnel and ALS center staff.
  • Navigates the hospital formulary process and develops and implements strategies to ensure successful product positioning and availability.
  • Anticipates potential business challenges, adjusts priorities as needed, demonstrates flexibility, and develops solutions to address challenges.
  • Maintains an exceptional level of proficiency in selling skills, clinical, market and product knowledge and the business environment of the territory.
  • Collaborates with peers and company personnel to ensure corporate objectives and initiatives are achieved.
  • Effectively plans and organizes schedule to ensure maximum efficiency and use of time to accomplish goals and objectives.
  • Acts as a company ambassador; presents a professional image and represents the company, products and people with integrity and respect.
  • Completes tasks and projects assigned by Regional Business Director.
  • Ensures that all activities are in compliance with applicable regulations and Pharma guidelines.

Qualifications

  • BA/BS Degree.
  • Minimum of 5 years pharmaceutical sales experience, including at least 2 years experience in Neurology, and/or CNS.
  • Sound understanding of the pharmaceutical industry and regulations/guidelines pertaining to pharmaceutical sales.
  • Experience with new product launches.
  • Highly self-directed, committed to excellence, possess an entrepreneurial spirit.
  • Strong selling skills with track record of sales success particularly with new product launches.
  • Polished, professional image coupled with outstanding ability to engage others and build strong business relationships.
  • Strong oral/written communication and presentation skills.
  • Proficiency in MS Office; proficiency in Veeva is a plus.
  • Must be able to travel up to 30%, including frequent overnight stays.

Additional Information

The base salary range for this full-time, field-based position is $160,000-$185,000. Individual pay is determined by several factors, which include but are not limited to: job-related skills, experience, and relevant education or training. The range does not include the comprehensive benefits, vehicle allowance, bonus, long-term incentive, or any additional compensation that may be associated with this role.


Shionogi Inc. is an equal opportunity employer supporting individuals with disabilities and veterans. All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law. It is the policy of Shionogi Inc. to undertake affirmative action for protected veterans and individuals with disabilities in compliance with all federal, state, and local requirements to recruit a diverse pool of protected veteran and individuals with disabilities applicants and to ensure that our employment practices are, in fact, non-discriminatory.

If you are qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request accommodations by calling 973-307-3550 or by sending an email to ShionogiHR@shionogi.com.


Shionogi logo

About Shionogi

Sourced by ZipRecruiter

Industry

Pharmaceutical and medicine manufacturing

Company size

201 - 500 Employees

Headquarters location

Florham Park, NJ, US

Year founded

2001