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Dialer Manager Jobs in Riverside, CA (NOW HIRING)

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Dialer Manager information

See Riverside, CA salary details

$20.2K

$72.4K

$114.5K

How much do dialer manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for dialer manager in Riverside, CA is $72,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,365.00 and $96,371.00 per year, depending on experience, location, and employer.

What is a dialer manager?

Dialer Managers are professionals responsible for overseeing the operation and performance of automated dialing systems within call centers or telemarketing environments. They configure dialer settings, manage calling campaigns, monitor agent productivity, and ensure compliance with regulations. Their role is crucial in optimizing outbound calling efficiency, maintaining data integrity, and achieving organizational goals. Dialer Managers also analyze reporting metrics to improve strategies and troubleshoot technical issues as needed.

What skills and qualifications are needed to thrive as a dialer manager?

To thrive as a Dialer Manager, you need a strong understanding of call center operations, analytics, and workforce management, typically supported by experience in contact center environments. Proficiency with dialer systems such as Noble, Five9, or Aspect, as well as knowledge of CRM platforms and call routing technology, is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you optimize campaigns and lead teams successfully. These skills and qualities are crucial for maximizing productivity, ensuring compliance, and achieving operational targets in dynamic call center settings.

How does a dialer manager collaborate with sales and IT teams to optimize outbound calling campaigns?

A Dialer Manager works closely with the sales team to understand campaign objectives, lead segmentation, and performance feedback. Simultaneously, they partner with IT to ensure the dialer systems are configured correctly, troubleshoot technical issues, and implement new technologies or integrations. Effective collaboration involves regular meetings to align strategies, data sharing to monitor results, and agile responses to campaign performance, ensuring the dialing platform supports the business goals efficiently.

What is the difference between Dialer Manager vs Call Center Supervisor?

AspectDialer ManagerCall Center Supervisor
CredentialsExperience with dialer systems, CRM software, and call technologyCustomer service, communication skills, and team leadership
Work EnvironmentCall centers using automated dialer systemsCall centers overseeing customer service teams
Industry UsageTelemarketing, sales, collectionsCustomer support, service, sales
Primary FocusOptimizing call campaigns and dialer performanceManaging team performance and customer interactions

The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.

What are popular job titles related to Dialer Manager jobs in Riverside, CA?

For Dialer Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Dialer Manager jobs in Riverside, CA look for?

The top searched job categories for Dialer Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Dialer Manager jobs?

Cities near Riverside, CA with the most Dialer Manager job openings:

Dialer Manager jobs near you
Infographic showing various Dialer Manager job openings in Riverside, CA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $72,407 per year, or $34.8 per hour.

Collections Specialist

Irvine, CA • On-site

Columbia Banking System, Inc.
See more jobs at Columbia Banking System, Inc.external

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 hours ago

Job description

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About the Role:

Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts.Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner.

  • Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.

  • Negotiates payment arrangements with the customers to ensure timely payment.

  • Maintain individual and group monthly delinquency goals.

  • Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.

  • Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.

  • Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.

  • Understands the proper usage of extension, rewrites, addendums, and forbearances.

  • Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.

  • Prepares Repossession Packets and demand letters when necessary.

  • Understands and utilizes company system and use of the phone dialer.

  • Works with customers' and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.

  • Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.

  • Provides highest level of customer service to all lessees, vendors, brokers and staff.

  • Performs all other duties as assigned by management.

About You:

  • High School Diploma or GED required

  • Previous Collection experience preferred

  • Must present oneself in a professional manner

  • Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations

  • Must maintain confidentiality of all company information

  • Must provide exceptional customer service and support to our customers, partners, and all levels of staff

  • Must have working knowledge of Microsoft applications (Outlook, Word, Excel)

  • Strong data entry skills

The pay range for this role is $18.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits:


We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.


Our Commitment to Diversity:


Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.


To Staffing and Recruiting Agencies:


Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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