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Dhl Operations Jobs (NOW HIRING)

DHL

Operations Supervisor - Distribution

Lexington, KY · On-site

$62K - $70K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

DHL

Operations Manager (Operations Manager II)

Memphis, TN · On-site

$72K - $85K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) ...

DHL

Operations Manager (Operations Manager II)

Roanoke, TX · On-site

$72K - $85K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) ...

DHL

Operations Manager (Operations Manager II)

Waddell, AZ · On-site

$72K - $85K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) ...

DHL

Operations Supervisor - Distribution

Annville, PA · On-site

$62K - $70K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

DHL

Operations Supervisor - Distribution

San Jose, CA · On-site

$62K - $70K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

DHL

Operations Manager (Operations Manager II)

Waddell, AZ · On-site

$72K - $85K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Manager (Operations Manager II) ...

DHL

Operations Supervisor - Distribution

Annville, PA · On-site

$62K - $70K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

DHL

Operations Supervisor - Distribution

Las Vegas, NV · On-site

$62K - $70K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

DHL

Operations Supervisor - Distribution

Springfield, MO · On-site

$70K - $82K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

DHL

Operations Supervisor - Distribution

Laredo, TX · On-site

$62K - $70K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy. As an Operations Supervisor at DHL Supply Chain ...

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Dhl Operations information

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How much do dhl operations jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dhl operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is DHL Operations?

DHL Operations refer to the processes and activities that ensure the efficient movement, sorting, and delivery of parcels, freight, and documents through DHL’s global logistics network. This includes tasks such as package sorting, shipment tracking, customs clearance, warehouse management, and last-mile delivery. Employees in DHL Operations work across various roles to ensure shipments are handled securely and delivered on time, supporting both domestic and international logistics solutions.

What are the key skills and qualifications needed to thrive in DHL Operations?

To thrive in DHL Operations, you need strong logistics knowledge, attention to detail, and often a background in supply chain management or a related field. Familiarity with warehouse management systems (WMS), shipment tracking tools, and safety certifications such as OSHA are typically required. Excellent teamwork, communication, and problem-solving skills help individuals stand out in coordinating complex shipments and adapting to fast-paced changes. These skills ensure efficient, accurate delivery processes and high customer satisfaction in a competitive logistics environment.

What are some common challenges faced in a DHL Operations role, and how can they be effectively managed?

In a DHL Operations role, common challenges include managing tight delivery schedules, coordinating logistics across multiple departments, and adapting to unexpected disruptions such as weather or equipment issues. Effective time management, clear communication, and the ability to quickly prioritize tasks are essential to overcoming these hurdles. DHL typically provides robust training and utilizes advanced tracking systems to support operational efficiency, but being proactive and solution-oriented is key to success in this fast-paced environment.

What is the difference between Dhl Operations vs Dhl Warehouse Associate?

AspectDhl OperationsDhl Warehouse Associate
Primary ResponsibilitiesOverseeing logistics, managing shipments, coordinating delivery schedulesPicking, packing, and processing shipments within the warehouse
Required SkillsLogistics knowledge, organizational skills, communicationPhysical stamina, attention to detail, basic computer skills
Work EnvironmentOffice and warehouse settings, supervisory rolesWarehouse floor, manual labor tasks
CertificationsLogistics or supply chain certifications often preferredNone typically required, but safety training is common

While Dhl Operations involves managing logistics and overseeing shipment processes, Dhl Warehouse Associates focus on the physical handling of goods within the warehouse. Both roles are essential in the supply chain but differ in responsibilities and required skills.

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Dhl Operations jobs near you
Infographic showing various Dhl Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Customer Program Manager

Air Express International USA, Inc.

Hebron, KY • On-site

$79K - $106K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Act as the single point of coordination for customer programs to ensure all DHL functions deliver against defined performance standards.

  • Review and ensure achievement of customer-specific KPIs and service agreements, and lead issue management including escalation, root-cause analysis, and corrective actions.

  • Conduct Business Reviews with customers and support continuous improvement activities, including delivering customer-specific and internal projects.

Job description

Job Title: Customer Program Manager
Location: Anywhere in the U.S but preferably in Atlanta, Georgia / Hebron, Kentucky / Phoenix, Arizona

Reports To: Head of Customer Operations - NORAM

Role Summary

DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows. We are seeking a Head of AFR Customer Operations - North America (NORAM) to drive end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. This role can be located in either our ATL, CVG or PHX Stations.
The Customer Program Manager acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL's strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.

 
What You'll Do

Review and ensure achievement of customer specific KPIs and service agreements
Lead issue management including escalation, root-cause analysis, and corrective actions.
Provide proactive problem resolution and corrective actions to ensure excellence in service
Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
Manage Bid Value Proposition in collaboration with Solutions Design, Commercial, and Operations teams.
Lead CI activities using DHL's First Choice methodology.
Coordinate implementation of business
Drive Ship-to-Profile performance.
Support share of wallet growth initiatives with Commercial teams.
Monitor and optimize profitability and cost-to-serve.
Improve billing accuracy, timeliness, and reduce disputes.
Deliver customer-specific and internal improvement projects.
Track measurable outcomes such as cost savings and SLA improvements.
Coordinate CI resources to support customer requirements.

 
Qualifications

Bachelor's degree in Business, Supply Chain, Logistics, or related field.
3-7 years in logistics, operations, or customer management.
Experience with program management preferred.
First Choice certification preferred (or willingness to obtain).
Customer orientation and strong stakeholder engagement.
Results-driven and continuous improvement mindset.
Cross-functional collaboration and influencing skills.
Understanding of DHL operations and service delivery processes.
Analytical skills for KPI and performance analysis.
Strong communication and presentation capabilities.
Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
Strong analytical and problem solving capabilities.
Fluent in English communication (verbal & written).

 
Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)
 

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.


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Employment Type: FULL_TIME

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