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Desktop Support Jobs in Longview, TX (NOW HIRING)

CampusWorks, Inc.

Desktop Technician

Kilgore, TX · On-site

$16.75 - $21.25/hr

Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...

CampusWorks, Inc.

Desktop Technician

Kilgore, TX · On-site

$16.75 - $21.25/hr

Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...

CampusWorks, Inc.

Desktop Technician

Kilgore, TX · On-site

$16.75 - $21.25/hr

Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology ...

Worldwide TechServices

Dynamic PC Support

Longview, TX · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

Worldwide TechServices

Dynamic PC Support

Longview, TX · On-site

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

U.S. Navy

IT Support Specialist

Marshall, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lindale, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hawkins, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Ore City, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Big Sandy, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

New London, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Carthage, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Clarksville City, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Lakeport, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Henderson, TX

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsDesktop Support JobsDesktop Support Jobs in Longview, TX

Desktop Support information

See Longview, TX salary details

$12

$20

$29

How much do desktop support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support in Longview, TX is $20.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Longview, TX? The most popular types of Desktop Support jobs in Longview, TX are:
What job categories do people searching Desktop Support jobs in Longview, TX look for? The top searched job categories for Desktop Support jobs in Longview, TX are:
What cities near Longview, TX are hiring for Desktop Support jobs? Cities near Longview, TX with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Longview, TX as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $42,554 per year, or $20.5 per hour.

Desktop Technician

CampusWorks, Inc.

Kilgore, TX • On-site

$16.75 - $21.25/hr

Full-time

Posted 4 days ago

Job description

We are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite IT Director, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone. 

Essential Job Duties:

  • Troubleshoot and repair laptop/desktop computers and related peripherals.   

  • Diagnose and troubleshoot hardware, software, network, and system issues effectively.  

  • Install, set-up, test, and troubleshoot non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus.  

  • Configure, install, maintain, troubleshoot; domains, user accounts, software accounts, network connectivity, and wireless access.   

  • Resolve technology-related difficulties experienced by faculty, staff, and students.  

  • Develop and maintain desktop deployment systems to streamline the process of deploying images to endpoint devices.  

  • Accurately input, assign, and update service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary.  

  • Utilize, contribute to and approve newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures.  

  • Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.  

Additional Responsibilities:

  • Coordinate with vendors to resolve problems.  

  • Generate and review activity reports. 

  • Other duties, as assigned. 

Required Skills & Abilities:

  • Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.  

  • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps.  

  • Good written and verbal communication skills.  

  • Ability to explain technical concepts and train others in non-technical terms.  

  • Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client.  

  • Ability to work collaboratively in a team environment.  

  • A strong focus on customer service.  

  • Good organizational skills with a keen attention to detail.  

  • Ability to work independently and as part of a team.  

  • Ability to manage multiple tasks and prioritize effectively.  

Minimum Qualifications:

  • High school diploma or equivalent. 

  • A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology. 

Preferred Qualifications:

  • Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc. 

  • Associate’s degree or bachelor’s degree in computer science or a related field 

  • 2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices. 

What You Can Expect from Us
At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy:
Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm,  provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada.  With the nature of our clients’ work evolving quickly,  we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients. 
A CEO who cares. Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people. As a result, being an employee of CampusWorks feels like being a member of a big family.
A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

 At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk!  If you’re a close but not exact match with the description, we hope you’ll still consider applying.  

 
About CampusWorks
Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

Friendly Note to External Agencies:
At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Notice to all Applicants:
Please click on the links below for more information on these important topics:
-            Know Your Rights: Workplace Discrimination is Illegal
-            Employee Polygraph Protection Act
-            Your Employee Rights Under the Family and Medical Leave Act (FMLA)
-            E-Verify Participation
-            Right to Work