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Desktop Support Jobs in Fall River, MA (NOW HIRING)

SNI Technology

IT Support Technician

Plymouth, MA · On-site

$35 - $42/hr

Support Microsoft 365 applications, Windows operating systems, and standard business software. * Assist with laptop, desktop, peripheral, and other IT asset deployments and lifecycle management.

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Detroit Defense

Technical Support Specialist

Newport, RI · On-site

$75K - $100K/yr

Support field installation, maintenance, and sustainment activities to ensure continued operational readiness. Respond to service requests, diagnose technical problems, and implement timely ...

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All JobsDesktop Support JobsDesktop Support Jobs in Fall River, MA

Desktop Support information

See Fall River, MA salary details

$13

$23

$33

How much do desktop support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for desktop support in Fall River, MA is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $24.86 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Fall River, MA? The most popular types of Desktop Support jobs in Fall River, MA are:
What are popular job titles related to Desktop Support jobs in Fall River, MA? For Desktop Support jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Fall River, MA look for? The top searched job categories for Desktop Support jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Desktop Support jobs? Cities near Fall River, MA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Fall River, MA as of August 2026, with employment types broken down into 40% Full Time, 40% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,950 per year, or $23.1 per hour.

Ground Control Support Technician

Envision Technology Advisors

Pawtucket, RI • On-site

$21 - $28.75/hr

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Envision Technology Advisors, LLC is a team of dedicated, innovative professionals delivering exceptional IT services. The Ground Control Support Technician will provide customer service, support technologies, and assist clients with technical issues while ensuring a high-touch experience.
Responsibilities:
• Provide exceptional customer service.
• Be an effective communicator and enjoy working with people.
• Serve as an administrator for Envision Technology Advisors’ Ground Control suite of technologies.
• Deploy and support a mix of the above technologies for our clients.
• Interface with Engineering to escalate issues as needed.
• Participate in technical sessions with clients to discover requirements and develop solutions.
• Communicate potential ticket resolutions to clients and steer them appropriately to ensure they make the best decision possible.
• Occasionally serve as engineering resource on implementation projects.
• Mentor and develop new team members as they come onboard.
• Maintain technical certifications as required.
• Provide technical training and prepare network documentation for customers as needed.
Qualifications:
Required:
• You must be an excellent communicator and have unparalleled customer service skills.
• Be completely fluent in all MS desktop operating systems and common workflow software such as: Office, Adobe, Quickbooks, Web Browsers etc.
• Have strong troubleshooting skills including a clear process for root cause analysis.
• 2+ years providing help desk or hands-on technical support.
• 2+ years’ experience with registry cleaners, virus and spyware removal, email troubleshooting, printing troubleshooting, patching, and other common PC issue resolutions.
• Must be able to show examples / demonstrate that you genuinely understand the nature of good customer service
Preferred:
• Experience with Sonicwall or other similar Firewalls.
• Experience with MS server operating systems.
• Experience with Mac OS, iOS, and Android.
• Experience with Virtualization.
• Experience with common backup applications (Symantec, Mozy, Veeam).
• Experience with switching and routing.
Company:
Envision Technology Advisors is providers of business and technology consulting services. Founded in 1998, the company is headquartered in Pawtucket, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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