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Desktop Support Jobs in Covington, GA (NOW HIRING)

Acuity, Inc.

Senior Desktop Engineer

Conyers, GA · On-site

Job Summary We are seeking an experienced Desktop Engineer to manage and evolve our enterprise ... Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles ...

Acuity Brands

Senior Desktop Engineer

Conyers, GA · On-site

Job Summary We are seeking an experienced Desktop Engineer to manage and evolve our enterprise ... Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles ...

Fetch Staffing Solutions

IT Generalist

Conyers, GA · On-site

$23 - $25/hr

Responsible for day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Responsibilities : • Diagnose, repair, and refurbish IT equipment including desktops, laptops ... to support client needs and share technical insights • Assist in configuring and testing ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

HireITPeople

Support Specialist 3

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

Ubertal Inc

IT Support Specialist 3

Conyers, GA · On-site

Desktop hardware, OS (Windows 10/11), and application software installation and troubleshooting (2+ ... Experience supporting video conferencing, A/V, and dash cam equipment * Familiarity with lobby ...

CYNET SYSTEMS

IT Support Specialist 3

Conyers, GA · On-site

Experience with installation, maintenance, and troubleshooting of desktop computer hardware ... Experience or the ability to learn how to effectively maintain and support video conferencing, A/V ...

InstantServe LLC

IT Support Specialist 3

Conyers, GA · On-site

... desktop computer hardware, operating systems, and application software in a multi-computer ... support video conferencing, A/V and dash cam software and equipment. • Proven problem-solving ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

In this role, he/she will maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA · On-site

$18.75 - $25.50/hr

In this role, he/she will maintain the computer desktop environment by analyzingrequirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order ...

Pratt Industries

IT Technical Support - Tier 1

Conyers, GA

$18.75 - $25.50/hr

In this role, he/she will maintain the computer desktop environment by analyzingrequirements, resolving problems, installing hardware and software solutions, and supporting the internal IT work order ...

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Desktop Support information

See Covington, GA salary details

$11

$19

$27

How much do desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support in Covington, GA is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $21.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Covington, GA? The most popular types of Desktop Support jobs in Covington, GA are:
What job categories do people searching Desktop Support jobs in Covington, GA look for? The top searched job categories for Desktop Support jobs in Covington, GA are:
What cities near Covington, GA are hiring for Desktop Support jobs? Cities near Covington, GA with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Covington, GA as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $40,527 per year, or $19.5 per hour.

Senior Desktop Engineer

Acuity Brands, Inc.

Conyers, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Acuity Brands rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

129th of 156 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job Summary

We are seeking an experienced Desktop Engineer to manage and evolve our enterprise endpoint environment-covering Windows devices, desktop applications, security configuration, imaging/provisioning, and lifecycle management. This role will focus heavily on modern endpoint management practices using Microsoft Intune, Windows Autopilot, and cloud-first deployment/patching strategies, while maintaining and integrating with SCCM as needed.

The ideal candidate has hands-on expertise in automated software packaging, application deployment at scale, software licensing/compliance, asset tracking, and endpoint security baselines. You will also contribute to systems architecture, helping design and implement innovative solutions based on leading-edge technologies.

Key Tasks & Responsibilities (Essential Functions)
  • Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles, Compliance Policies, Conditional Access alignment, app deployment).
  • Design and operationalize Windows Autopilot for zero-touch provisioning, including device enrollment, profile design, and deployment workflows.
  • Implement and manage Windows Intune-based patching strategies, including ring design, deadlines, feature update controls, notifications and reporting (experience patching through AUTOMOX a plus).
  • Maintain integration and co-management practices between SCCM and Intune, optimizing for cloud-first where possible.
  • Create, test, and maintain automated application packages (Win32 apps, MSI, MSIX where appropriate) and deployment workflows.
  • Build automation using PowerShell and/or other scripting tools to streamline installs, configurations, remediations, and reporting.
  • Troubleshoot complex deployment failures and endpoint configuration issues across diverse hardware and user profiles.
  • Support software lifecycle management: inventory, metering/usage signals, licensing alignment, and compliance reporting.
  • Ensure accurate asset tracking, entitlement validation, and audit readiness.
  • Produce compliance dashboards and executive-ready reporting (patch compliance, encryption coverage, endpoint health KPIs).
  • Implement endpoint hardening aligned to organizational standards (e.g., BitLocker, CIS Level 1 policies).
  • Partner with security teams to respond to endpoint vulnerabilities and to drive remediation at scale.
  • Support endpoint provisioning approaches, including legacy SCCM imaging, with a focus on modern provisioning through Autopilot.
  • Troubleshoot hardware/software issues that require engineering-level analysis beyond standard service desk playbooks.
  • Participate in systems architecture discussions; propose and implement new endpoint solutions leveraging modern technologies.
  • Build technical documentation, runbooks, and knowledge articles for support and operations teams.
  • Identify opportunities for standardization, automation, self-service, and cost optimization.
Skills and Minimum Experience Required
  • 5+ years of experience in enterprise desktop engineering / endpoint management.
  • Strong hands-on experience with:
    • Microsoft Intune (app deployment, policy configuration, compliance, reporting)
    • Windows Autopilot (deployment profiles, enrollment strategies, provisioning)
    • SCCM (application deployment, collections, task sequences, reporting)
    • Patching through Intune (rings, feature updates, compliance reporting)
  • Proven experience creating and managing automated software packages.
  • Strong working knowledge of Windows (Windows 10/11) and MacOS, device configuration, and troubleshooting
  • Scripting/automation skills-PowerShell required; ability to build scalable remediation and deployment scripts.
  • Practical understanding of software licensing, inventory/asset concepts, and compliance reporting.
  • Experience with endpoint security controls (BitLocker, CIS Level 1, hardening baselines).
  • Strong documentation and communication skills; able to translate technical designs into clear operational procedures.
  • Ability to effectively collaborate within environments utilizing role-based access controls, demonstrating productivity and accountability without requiring full administrative privileges to all systems.
  • Ability to work effectively across teams and maintain positive, professional relationships in a team-oriented environment.

The range for this position is $83,300.00 to $164,400.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.  

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

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Protecting Yourself from Recruitment Scams:  Acuity is committed to maintaining the integrity of our Talent Acquisition process and the security of our candidates. We are aware of phishing and fraudulent schemes in which individuals impersonate Acuity representatives or recruiting partners to solicit payments or sensitive personal information.

As you navigate your job search, please keep the following in mind:

  • No Financial Requests: Acuity will never ask candidates for payment, credit card information, banking details or other financial information during the interview process.
  • Verify Recruiter Communications: Legitimate communications from Acuity recruiters will come from an "@acuityinc.com" email address. If you are contacted by a recruiting agency regarding a role with Acuity, the agency should clearly identify itself and its relationship to Acuity. If you suspect any suspicious activity, verify the agency legitimacy by contacting +1 877-584-1411, option# 0.
  • Be Alert for Suspicious Activity: Exercise caution if you receive unsolicited outreach with unusual requests, grammatical errors, requests for personal or financial information, or pressure to act quickly. Always verify the sender before sharing information or clicking links.
  • Report Suspected Fraud: If you receive a suspicious message or believe someone is impersonating Acuity or one of our recruiting partners, please contact +1 877-584-141, option# 0, report the incident to the FTC at ReportFraud.ftc.gov,  or to your state attorney general.

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