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Desktop Support Jobs in Boston, MA (NOW HIRING)

Ci Design, Inc.

DESKTOP SUPPORT TECHNICIAN

Boston, MA · On-site

$55K/yr

DESKTOP SUPPORT TECHNICIAN Department: GENERAL Employment Type: Full Time Location: BOSTON, MA Reporting To: IT MANAGER Compensation: $55,000 / year Description We are seeking a motivated Desktop ...

Avani Technology Solutions, Inc.

Desktop Support

Boston, MA · On-site

$22 - $28/hr

... IE 11, for the desktop image at the branch, Contact Center, Sitel and back offices. 7. Assist with problem resolution during the testing of branch, Contact Center, Sitel and back office web ...

AA2IT

Be Seen First

Desktop Support Engineer

Boston, MA · On-site

$25 - $28/hr

Desktop Support Tech An experienced Level II Support Technician to provide on-site IT support services for a manufacturing customer in Boston, MA. The technician will serve as the primary local ...

New

Service Global, Inc

Desktop Support L1

Framingham, MA · On-site

Support mobile devices, such as iPads, iPhones, and Android devices. * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide ...

Stantec

Desktop Support Analyst

Boston, MA · On-site

$77K - $112K/yr

Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide ...

MSCCN

Desktop Support - Andover, MA

Andover, MA · On-site

$30K - $45K/yr

Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires * Knowledge of PC Imaging * Experience with change management and incident ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA

$23 - $29.25/hr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Provide customer-facing end-user support that includes: * Install and configure desktops, laptops, mobile devices, and associated peripherals and related software. * Perform Break Fix, Desk Side ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$80K - $105K/yr

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Boston, MA

Desktop Support information

See Boston, MA salary details

$15

$24

$35

How much do desktop support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support in Boston, MA is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $26.88 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Boston, MA?

The most popular types of Desktop Support jobs in Boston, MA are:

What are popular job titles related to Desktop Support jobs in Boston, MA?

For Desktop Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Boston, MA look for?

The top searched job categories for Desktop Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Desktop Support jobs?

Cities near Boston, MA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,887 per year, or $24.9 per hour.

DESKTOP SUPPORT TECHNICIAN

Ci Design, Inc.

Boston, MA • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

DESKTOP SUPPORT TECHNICIAN
Department: GENERAL
Employment Type: Full Time
Location: BOSTON, MA
Reporting To: IT MANAGER
Compensation: $55,000 / year
Description
We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.
KEY RESPONSIBILITIES
  • Troubleshooting problems and responding to users' inquiries
  • Managing tickets (creating, updating, and tracking them through their life cycle)
  • Password resets
  • Software installation of basic software applications on users' devices
  • Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
  • Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
  • Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
  • Ability to lift 50 IBs

SKILLS, KNOWLEDGE AND EXPERTISE
  • Some IT Help Desk Support experience preferred
  • Strong communication skills and a patient, service-oriented approach
  • Attention to detail in recording ticketing system information and following procedures
  • Strong problem-solving, analytical, and creative thinking skills.
  • Relevant training or experience required.
  • Ability to work after hours and weekends if necessary or required

BENEFITS
• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.

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