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Desktop Support Jobs in Baltimore, MD (NOW HIRING)

Umd

IT Desktop Support Coordinator

College Park, MD · On-site

$79K - $94K/yr

As a member of the Enterprise Desktop team, this position will assist with technical support of desktop computers, applications, audiovisual equipment and related technology. Support includes ...

AA2IT

Desktop Support Tech

Belcamp, MD · On-site

$20.25 - $25.75/hr

Job Title Responsibility Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple). Onsite hardware repair ...

AA2IT

Desktop Support Tech

Belcamp, MD · On-site

$20.25 - $25.75/hr

Job Title Responsibility Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple). Onsite hardware repair ...

Accenture

Field Support Lead 6407423

Baltimore, MD · On-site

The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and ...

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Desktop Support information

See Baltimore, MD salary details

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How much do desktop support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support in Baltimore, MD is $22.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.62 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Baltimore, MD?

The most popular types of Desktop Support jobs in Baltimore, MD are:

What are popular job titles related to Desktop Support jobs in Baltimore, MD?

For Desktop Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Baltimore, MD look for?

The top searched job categories for Desktop Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Desktop Support jobs?

Cities near Baltimore, MD with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,462 per year, or $22.8 per hour.

Desktop Support Technician

American Technology Services LLC

Baltimore, MD • On-site

$60 - $75/hr

Other

Posted 3 days ago

New

Job description

About the role

ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team. In this hands‑on, on‑site role, you will be the first point of contact for users, providing essential infrastructure support to internal and external clients. Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects. Complex issues will be escalated to senior engineers as needed, ensuring seamless service and high user satisfaction.

What you'll do
  • Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
  • Provide proactive maintenance of systems, technical support and guidance of client network and systems.
  • Ability to work as part of a team to solve problems.
  • Manages system back‑up and recovery solutions.
  • Perform troubleshooting analysis of desktop applications, servers and network components.
  • Monitors system performance and implement tuning as needed.
  • Participates in developing and maintaining technical documentation associated with customer systems. Follow department procedures for successful incident management.
  • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.
  • Participate in on‑call rotation as required.
Qualifications
  • Bachelor’s degree in a related field or equivalent work experience.
  • At least 5 years prior experience either in consulting or a managed services environment
  • MCSE / CCNP or progress toward MCSE / CCNP
  • At least 1 year of experience in Windows Server with Active Directory
  • At least 1 year of experience with Office 365 and Azure, Microsoft Exchange and SharePoint Online
  • At least 1 year of experience with routers and routing protocols
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