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Desktop Support Jobs in Baltimore, MD (NOW HIRING)

A&T Systems

End User Desktop Support Technician

MD · On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support ...

Accenture

Field Support Lead 6407423

Baltimore, MD · On-site

The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and ...

AAC

Tier 2 Deskside Technician

Fort George G Meade, MD · On-site

$22.50 - $28.50/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

Service Global, Inc

Desktop EUC L1

Baltimore, MD · On-site

$20 - $25.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

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All JobsDesktop Support JobsDesktop Support Jobs in Baltimore, MD

Desktop Support information

See Baltimore, MD salary details

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How much do desktop support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support in Baltimore, MD is $22.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.62 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Baltimore, MD?

The most popular types of Desktop Support jobs in Baltimore, MD are:

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For Desktop Support jobs in Baltimore, MD, the most frequently searched job titles are:

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The top searched job categories for Desktop Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Desktop Support jobs?

Cities near Baltimore, MD with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,462 per year, or $22.8 per hour.

End User Desktop Support Technician

A&T Systems

MD • On-site

$20.75 - $26.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The End User Desktop Support Technician is responsible for delivering onsite and remote technical support to end users across one or more client agencies. This position provides comprehensive support for desktop computers, laptops, mobile devices, tablets, printers, peripherals, and related software while ensuring reliable and secure operation of end-user computing environments.
Working within an ITIL-based service management framework, the technician installs, configures, maintains, and troubleshoots enterprise hardware and software while delivering exceptional customer service. The role supports Microsoft Windows operating systems, standard productivity applications, collaboration platforms, and agency-specific technologies. The technician also participates in equipment deployments, asset management, technical projects, and continuous service improvement initiatives.
The position may require travel to multiple client locations to support operational requirements and technology deployments.
Primary Responsibilities
Desktop & End User Support
  • Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, mobile devices, printers, scanners, and peripheral equipment.
  • Diagnose and resolve hardware, software, operating system, application, network connectivity, and peripheral issues.
  • Install, upgrade, configure, and support Microsoft Windows operating systems, standard desktop applications, security software, encryption tools, and endpoint management solutions.
  • Configure and support Microsoft Office, Google Workspace, Adobe products, web browsers, and other enterprise productivity applications.
  • Provide technical support for collaboration and conferencing platforms, including Microsoft Teams, Zoom, Cisco Webex, Google Meet, Cisco Jabber, and other approved communication tools.
  • Prepare, configure, and deploy laptops and related equipment for remote users.

Customer Service & Incident Management
  • Deliver professional, courteous, and customer-focused technical support while meeting or exceeding established Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
  • Document, update, and manage all incidents, service requests, and technical activities within the ServiceNow IT Service Management (ITSM) platform.
  • Communicate regularly with end users regarding incident status, estimated resolution times, and completed work.
  • Ensure all ticket documentation is accurate, complete, and compliant with organizational ticket handling standards.

Workload & Queue Management
  • Manage assigned incidents and service requests to ensure timely resolution and compliance with service delivery metrics.
  • Create, update, and maintain ServiceNow tickets for all customer interactions and technical activities.
  • Support user account creation, access management, and privilege administration in accordance with organizational policies.
  • Prioritize work effectively while balancing operational support and project assignments.

Collaboration & Technical Support
  • Collaborate with Service Desk personnel, infrastructure teams, cybersecurity staff, and other technical support groups to resolve complex issues.
  • Research emerging technologies, troubleshoot recurring problems, and recommend solutions that improve service quality.
  • Share technical knowledge, best practices, and documented solutions with team members to enhance organizational knowledge management.
  • Participate in cross-functional initiatives that improve operational efficiency and customer experience.

Technical Projects
  • Participate in desktop refreshes, operating system upgrades, hardware deployments, software rollouts, and other technology initiatives.
  • Maintain project documentation and communicate project status, risks, milestones, and deliverables to supervisors and project teams.
  • Support technology implementations while minimizing disruption to end users.

Asset & Inventory Management
  • Assist with inventory management activities, including asset tracking, equipment deployment, moves, additions, and changes.
  • Maintain accurate asset records in accordance with organizational asset management policies.
  • Support physical inventory audits and lifecycle management of end-user technology assets.

Requirements
Minimum Qualifications
Education
  • Associate's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education, experience, and industry certifications.
  • High School diploma or equivalent will be considered when supplemented by relevant technical certifications.

Experience
  • Minimum of three (3) years of experience providing desktop, end-user, or technical support in an enterprise IT environment.
  • Demonstrated experience supporting Windows-based desktop operating systems, end-user devices, and productivity applications.
  • Strong customer service and communication skills with experience supporting diverse user communities.

Required Knowledge, Skills & Abilities
  • Strong knowledge of Microsoft Windows desktop operating systems and enterprise desktop support practices.
  • Experience supporting Microsoft 365, Google Workspace, Adobe Acrobat, enterprise web browsers, and collaboration platforms.
  • Familiarity with ServiceNow or comparable IT Service Management (ITSM) platforms.
  • Understanding of Active Directory, Microsoft Entra ID (Azure AD), user account administration, and endpoint management.
  • Experience troubleshooting desktop hardware, printers, mobile devices, network connectivity, and enterprise applications.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced enterprise environment.
  • Ability to work independently while collaborating effectively with technical and business teams.

Preferred Certifications
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • ITIL® Foundation Certification
  • Microsoft Modern Desktop Administrator or equivalent desktop support certifications

Preferred Qualifications
  • Experience supporting enterprise or government IT environments.
  • Experience with endpoint management platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), or similar technologies.
  • Familiarity with enterprise asset management processes and lifecycle management.
  • Experience supporting remote workforce technologies and virtual collaboration platforms.
  • Knowledge of ITIL service management principles and best practices.

Background Requirements
  • Must successfully complete all required background investigations, including fingerprint-based criminal history screening, in accordance with client security requirements.

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