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Desktop Support Jobs in Towson, MD (NOW HIRING)

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hunt Valley, MD · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. Maxim is in the process of deploying ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. Maxim is in the process of deploying ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

AA2IT

Desktop Support Tech

Belcamp, MD · On-site

$20.25 - $25.75/hr

AA2IT is seeking a Desktop Support Tech to provide deskside and remote support services. The role involves hardware break/fix and software troubleshooting for both Windows and Apple devices, ensuring ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Our client is seeking two Desktop Support Technicians to join their IT Support team. This role will support a large-scale deployment of Lenovo Tab K12 devices to caregivers in the field while also ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Our client is seeking two Desktop Support Technicians to join their IT Support team. This role will support a large-scale deployment of Lenovo Tab K12 devices to caregivers in the field while also ...

Solvere One

Desktop Support Technician

Baltimore, MD · On-site

$50K - $55K/yr

Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and support * Microsoft Office 365 administration and support * iPhone / Android troubleshooting * Multi ...

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All JobsDesktop Support JobsDesktop Support Jobs in Towson, MD

Desktop Support information

See Towson, MD salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support in Towson, MD is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.70 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Towson, MD?

The most popular types of Desktop Support jobs in Towson, MD are:

What are popular job titles related to Desktop Support jobs in Towson, MD?

For Desktop Support jobs in Towson, MD, the most frequently searched job titles are:

What cities near Towson, MD are hiring for Desktop Support jobs?

Cities near Towson, MD with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $45,760 per year, or $22 per hour.

Desktop Support technician

Noblesoft Technologies

Baltimore, MD • On-site

$20 - $25.50/hr

Contractor

Re-posted 28 days ago

Job description

Title          : Desktop Support technician

Location   : Baltimore MD

Responsibilities :-                                       

·      Image and configure laptops and desktops for distribution to onsite, remote users and special projects.                                      

·      Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer’s end users                                      

·      Route problems to internal 2nd and 3rd level IT support staff.                                        

·      Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.                                   

·      Administer and provide User account provisioning.                              

·      Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.                               

.      Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate                                         

               support teams and follow up until closure.                                     

.      Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,                                      

               and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs                              

.      Perform user account management activities                                          

       Escalate complex problem to appropriate support specialists                                          

       Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,                                       

              presentation graphics, database management systems, electronic mail, and communications)                                

.     Troubleshoot client software and basic network connectivity problems                                          

.     Identify, evaluate and prioritize customer problems and complaints                               

.     May train users and operators on a limited basis and/or may write training procedures                                    

.     Participate in on-going training and departmental development                                      

.     Routine maintenance updates with other IT staff and business units                               

.     Provide all required documentation including standards, configurations and diagrams                                        

.     Provide knowledge transfer of End User Computing operations                                       

                                           

Technical Requirements                                         

·         Disciplined, systematic problem solving skills required.                                   

·         Hands-on work experience with the following Windows Operating systems                            

·         Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000                                 

·         Servers: Windows 2000, Windows 2003, Windows 2008,                                

·         Knowledge of Active Directory, Exchange 2003/2007                                       

·         ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.                                            

·         Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools                                    

·         MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.                             

·         Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.                               

·         VPN and remote dial-in users                                     

·         Support for laptop, desktops, and printers                             

·         iPhone and Android mobile device support                                           

·         Others: Adobe Acrobat and other common desktop applications like WinZip, etc.