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Desktop Support Jobs in Vermont (NOW HIRING)

Cognizant Technology Solutions

Deskside Technician

Montpelier, VT · On-site

$63K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools. * Diagnose and resolve hardware, software, operating ...

Addison Group

Technology Support Analyst II

South Burlington, VT · On-site

$62K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals. * Ticket Management: Log, track, and resolve service ...

Addison Group

Technology Support Analyst II

South Burlington, VT · On-site

$62K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals. * Ticket Management: Log, track, and resolve service ...

Addison Group

Technology Support Analyst II

South Burlington, VT · On-site

$62K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals. * Ticket Management: Log, track, and resolve service ...

KILLINGTON PICO SKI RESORT

IT Support Specialist

Killington, VT · On-site

$21.50 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support and configuration of desktops and laptops throughout resort * Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music ...

A.N. Deringer

IT Technical Support

Saint Albans, VT

$21 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Monitors and maintains desktop systems, printers, and other peripheral devices * Provides help desk support and technical assistance to users, escalating issues when necessary. * Builds and maintains ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Monitors and maintains desktop systems, printers, and other peripheral devices * Provides help desk support and technical assistance to users, escalating issues when necessary. * Builds and maintains ...

Inserso

Network Support Technician

Williston, VT · On-site

$55K - $72K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide ... Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues. * General ...

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All JobsDesktop Support JobsDesktop Support Jobs in Vermont

Desktop Support information

See Vermont salary details

$14

$24

$35

How much do desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support in Vermont is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $26.35 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Vermont?

The most popular types of Desktop Support jobs in Vermont are:

What job categories do people searching Desktop Support jobs in Vermont look for?

The top searched job categories for Desktop Support jobs in Vermont are:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Vermont as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,787 per year, or $24.4 per hour.

Desktop Support & AV Engineer

Cognizant Technology Solutions

Montpelier, VT • On-site

$63K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Cognizant rating

7.2

Company rating: 7.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

53rd of 72 rated business consultants

Job description

Job Title: Desktop Support & AV Engineer
Job Location: Onsite- Montpelier, VT, USA
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
We are seeking a highly skilled Desktop Support and AV Engineer with 6 to 8 years of experience in end-user computing, deskside support, audio-visual technologies, and enterprise IT operations. The ideal candidate will provide exceptional technical support to end users, manage conference room technologies, and ensure seamless execution of business-critical meetings. This role requires expertise in Windows and Mac environments, AV systems, networking fundamentals, Nexthink, ServiceNow, PowerShell scripting, and OHP device management.
The successful candidate will demonstrate strong troubleshooting abilities, excellent customer service skills, and experience supporting executive/VIP users in a corporate environment.
Salary and Other Compensation:
The annual salary for this position is between $63,000 to $70,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
In this role, you will
  • Provide advanced deskside and remote support for Windows and Macintosh OS X devices, diagnosing and resolving hardware, software, operating system, and application issues while ensuring high user satisfaction.
  • Manage and support Audio-Visual (AV) infrastructure, including conference room systems, video conferencing technologies, projectors, displays, microphones, and meeting room equipment to ensure seamless execution of business meetings.
  • Deliver executive and VIP user support, ensuring rapid resolution of technical issues and providing white-glove service for critical business operations and leadership meetings.
  • Develop, maintain, and enhance PowerShell scripts to automate desktop administration tasks, improve operational efficiency, streamline user provisioning, and reduce repetitive support activities.
  • Monitor end-user experience using Nexthink, proactively identifying performance bottlenecks, analyzing system health, and implementing corrective actions to optimize device and application performance.
  • Manage incidents, service requests, and change activities through ServiceNow, ensuring accurate ticket documentation, SLA compliance, root cause analysis, and timely resolution of user issues.
  • Administer and support Windows operating systems and endpoint technologies, including software installations, patches, upgrades, security compliance, and device lifecycle management.
  • Troubleshoot networking and connectivity issues, including LAN/WAN, Wi-Fi, VPN, printers, and peripheral devices, ensuring reliable communication and uninterrupted business operations.
  • Support OHP (Overhead Projector) devices and IT asset management activities, including equipment deployment, inventory tracking, office moves, and delivery of IT assets across office locations and user workspaces.
  • Maintain technical documentation, perform regular system audits, and collaborate with cross-functional IT teams to improve support processes, strengthen infrastructure reliability, reduce downtime, and ensure alignment with business objectives.

What you'll need to succeed (required skills)
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
  • 6-8 years of hands-on experience in Desktop Support, End User Computing, or Systems Engineering.
  • Strong expertise in Windows and Mac OS support environments.
  • Proven experience supporting conference room and AV technologies.
  • Hands-on experience with PowerShell scripting and automation.
  • Experience managing OHP devices and presentation technologies.
  • Strong understanding of networking fundamentals and troubleshooting methodologies.
  • Experience using ServiceNow for incident and request management.
  • Proficiency with Nexthink or similar endpoint monitoring tools.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Customer-focused mindset with a commitment to delivering exceptional end-user support.

Mandatory Skills
  • Desktop Support (Remote & Onsite)
  • Windows 10/11 Administration & Troubleshooting
  • Macintosh OS X Laptop Support
  • Audio Visual (AV) Support & Conference Room Technologies
  • PowerShell Scripting
  • Nexthink
  • ServiceNow
  • Networking Fundamentals (LAN/WAN, TCP/IP, VPN, Wi-Fi)
  • End-User Computing Support
  • IT Asset Management & Device Deployment
  • OHP Device Management and Support

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite role requiring 5 days a week at client site in Montpelier, VT, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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