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Desktop Support Technician Jobs (NOW HIRING)

Insight Global

Desktop Support Technician

Richmond, VA · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Insight Global is looking for a Desktop Support Technician for one of clients located in Richmond, VA. Details listed below Responsibilities: * Provide Tier 1 technical support for desktops, laptops ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

  • Medical

  • Retirement

  • PTO

Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our ...

Dahl Consulting

Desktop Support Technician

Saint Paul, MN · On-site

$20 - $23/hr

Desktop Support Technician Location : St. Paul, MN Job Type : Contract (12 Months) Compensation : $20-$23/hr Industry: Insurance & Financial Services --- About the Role DAHL Consulting is currently ...

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York, NY - 10017 (Onsite) Position Type: Contract-to-Hire On-Site We still need resume but from Finance ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Memphis, TN · On-site

$45K - $47K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps ...

TEKsystems

Desktop Support Technician

Villa Park, IL

$25 - $33/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desktop Support Technician Position Summary The Desktop Support Technician provides technical support for end users, ensuring the reliable operation of hardware, software, mobile devices, and ...

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Desktop Support Technician information

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How much do desktop support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support technician?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What are the key skills and qualifications needed to thrive as a desktop support technician?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by desktop support technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

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What cities are hiring for Desktop Support Technician jobs?

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The top searched job categories for Desktop Support Technician jobs are:

Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Technician

Insight Global

Richmond, VA • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Insight Global is looking for a Desktop Support Technician for one of clients located in Richmond, VA. Details listed below


Responsibilities:

  • Provide Tier 1 technical support for desktops, laptops and mobile devices
  • Diagnose and resolve hardware, software, and network issues in a timely manner
  • Install, configure, and maintain operating systems (Windows) and standard business applications
  • Manage user accounts, permissions, and access in Active Directory and related systems
  • Support onboarding and offboarding processes, including equipment setup and account provisioning
  • Document issues, resolutions, and processes in the ticketing system(ServiceDesk)
  • Collaborate with other team members to escalate and resolve complex issues
  • Perform routine maintenance, updates, and system checks
  • Assist with IT projects such as system upgrades, deployments, and migrations


Qualifications:

  • 1-2 years of experience in desktop support or a similar IT role
  • Strong knowledge of Windows operating systems
  • Experience with Active Directory, Office 365, and basic networking concepts
  • Familiarity with ticketing systems(ServiceDesk preferred)
  • Solid troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities