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Desktop Support Manager Jobs in Springfield, NJ (NOW HIRING)

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

To manage day to day problems allocated by the helpdesk and maintain ownership until problem ... KEY DUTIES AND RESPONSIBILITIES As a Desktop Support Analyst Consultant, you will collaborate with ...

NTT DATA Services

Desktop Support Technician

Edison, NJ

$27 - $33.42/hr

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role ...

DBI Staffing

Be Seen First

Desktop Support Consultant

Piscataway, NJ · On-site

$35 - $40/hr

Must learn on the job all details necessary to address all desktop support issues, and develop ... Interact constructively with technical staff, managers, secretarial and administrative staff in the ...

NTT DATA Services

Desktop Support Technician

Edison, NJ · On-site

$27 - $33.42/hr

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role ...

NTT DATA Services

Desktop Support Technician

Edison, NJ · On-site

$27 - $33.42/hr

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role ...

Forhyre

Onsite Desktop Support Engineer

New York, NY

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

This role manages daily helpdesk tickets, maintains ownership through resolution, performs installs ... Technical Support & Maintenance * Provide Tier 2 support for Windows desktops/laptops, Apple ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Niskayuna, NY · On-site

$39K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Management may modify responsibilities as business needs evolve.

New

Barrow Wise Consulting

Desktop Support Analyst

New York, NY · On-site

$60K - $90K/yr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... Manage individual ticket queues. Provide informative ticket updates describing steps taken through ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... Manage individual ticket queues. Provide informative ticket updates describing steps taken through ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Springfield, NJ

Desktop Support Manager information

See Springfield, NJ salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for desktop support manager in Springfield, NJ is $37.67, according to ZipRecruiter salary data. Most workers in this role earn between $25.05 and $50.05 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
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What cities near Springfield, NJ are hiring for Desktop Support Manager jobs? Cities near Springfield, NJ with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Desktop Support Analyst- H

Harriscomputer

Elizabeth, NJ • On-site

$23.50 - $31.50/hr

Full-time

Re-posted 11 days ago

Job description

Desktop Support Analyst

Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey.

Location: Primarily onsite in Elizabeth, NJ. To effectively support the on-call rotation. The role also involves potential minimal travel (less than 5%) to other nearby sites.

Contract Details: This is a contract role through December, with a high likelihood of conversion to a permanent position with the client.

Key Responsibilities & Environment:

  • Standard desktop support in a fast-paced, process-driven healthcare environment.
  • The role includes participation in an on-call rotation.
  • Candidate Requirements:
  • Experience: 2-3 years minimum in a desktop support role.
  • Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with Apple (iOS) devices and ServiceNow. Basic networking experience is preferred.
  • Certifications: A+ certification is highly desired.
  • Logistics: Reliable transportation.

Opportunity for the Candidate:

  • This is a chance to work for one of the largest healthcare organizations in New Jersey.
  • The role offers exposure to cutting-edge technologies and modern equipment.

Apply