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Desktop Support Manager Jobs in Springfield, NJ (NOW HIRING)

Desktop Support Technician Duration: 12 months+ (+ extensions long term!) Location: 1 park Ave NY ... They'll be managing a steady ticket flow (around 10 per day), troubleshooting things like Outlook ...

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Desktop Support Technician

Brooklyn, NY · On-site

$21.25 - $27/hr

Desktop Support Technician Location: Brooklyn, NY (On-site) Type: Contract (6+ months, with option to convert to full-time) Overview: We are looking for a Desktop Support Technician to join an ...

This is a hands-on, 100% onsite role in Mid-Town Manhattan, ideal for someone experienced with desktop buildouts, profile migration, endpoint management, and project-based user support. Key ...

This is a hands-on, 100% onsite role in Mid-Town Manhattan, ideal for someone experienced with desktop buildouts, profile migration, endpoint management, and project-based user support. Key ...

Desktop Support Technician - Evening Shift Schedule: Sunday through Thursday, 4:00 PM - 12:00 AM Location: New York, NY Training Requirement: Candidate will train with the day shift for the first 3-4 ...

Responsible for providing end-user desktop support across desktops, laptops, tablets, mobile devices, printers, and video conferencing equipment. * The role involves performing IMACD (Install, Move ...

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

To manage day to day problems allocated by the helpdesk and maintain ownership until problem ... KEY DUTIES AND RESPONSIBILITIES As a Desktop Support Analyst Consultant, you will collaborate with ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Hardware, Customer service, Technical support, Windows, Imaging, Deployment, Office 365, Printers, O365, Ticketing system Top ...

Utilize enterprise support tools to manage incidents and service requests * Collaborate with other ... Strong experience in desktop support (Level 2) within an enterprise environment * Advanced ...

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Desktop Support Manager information

See Springfield, NJ salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desktop support manager in Springfield, NJ is $37.67, according to ZipRecruiter salary data. Most workers in this role earn between $25.05 and $50.05 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
What are popular job titles related to Desktop Support Manager jobs in Springfield, NJ? For Desktop Support Manager jobs in Springfield, NJ, the most frequently searched job titles are:
What cities near Springfield, NJ are hiring for Desktop Support Manager jobs? Cities near Springfield, NJ with the most Desktop Support Manager job openings:
Desktop Support Technician

Desktop Support Technician

Insight Global

Manhattan, NY • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision

Posted 7 days ago


Job description

Position: Desktop Support Technician

Duration: 12 months+ (+ extensions long term!)

Location: 1 park Ave NY 10016

Shift: Monday-Friday 9am-5pm (35 hour work week)

Rate: $22-$26 hourly

Day to Day:

This person will be working onsite supporting a large corporate user base, handling a mix of hardware and software issues across desktops, laptops, and mobile devices. They’ll be managing a steady ticket flow (around 10 per day), troubleshooting things like Outlook, general Microsoft applications, and device-related issues while partnering with the rest of the desktop team. The role is pretty client-facing, so they’ll also be interacting directly with end users, including some higher-level employees, and need to be comfortable working independently while providing strong customer service.

Must Haves:

  • 1–3 years of Desktop Support experience
  • Experience working in an enterprise environment
  • Strong hardware/software troubleshooting (laptops, desktops, mobile devices)
  • Microsoft Office/Outlook troubleshooting experience
  • Basic understanding of networking / Active Directory
  • Strong customer service / end-user support skills