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Desktop Support Manager Jobs in Saint Charles, IL

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

About your team: Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our ... Ability to manage multiple high-priority tasks in a technical environment Technical Competencies

Harbor

IT Desktop Support Technician

Chicago, IL · On-site

IT Desktop Support Technician Harbor is seeking a proactive and detail-oriented Desktop Support ... Excellent organizational skills, particularly related to asset and inventory management. * Ability ...

Cynet Systems

Desktop Support Technician

Chicago, IL · On-site

$20 - $25/hr

Manage system administration, device lifecycle, and ensure smooth IT operations while maintaining security and compliance standards. Responsibilities: * Provide L1/L2 technical support for desktops ...

Harbor

IT Desktop Support Technician

Chicago, IL

Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on ... Excellent organizational skills, particularly related to asset and inventory management. * Ability ...

VDart

Desktop Support Technician

Hoffman Estates, IL · On-site

$19.75 - $25.25/hr

Desktop support Technician Location: Hoffman Estates, IL 60169 Contract About Job role As a member ... Manage the reporting of SLAs, Adherence of SLA and contract * Manage shift and shift planning ...

AA2IT

Desktop Support Tech

Chicago, IL · On-site

$21 - $26.50/hr

... Management. Daily Duties: 1. Verify all Conference Room IT equipment is properly functioning and ... How many years of Enterprise Desktop Support Exp do you have Q2. Are you Comptia A+ or other eq ...

Samprasoft

Senior Desktop Support Technician

Chicago, IL · On-site

$21 - $26.50/hr

Senior Desktop Support Technician A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 ...

Diverse Lynx

Desktop support Technician

Hoffman Estates, IL · On-site

$19.75 - $25.25/hr

Desktop support Technician Location: Hoffman Estates, IL (onsite) As a member of the Field Service ... Manage the reporting of SLAs, Adherence of SLA and contract * Manage shift and shift planning ...

Kaav Inc.

Senior Desktop Support Technician

Chicago, IL · On-site

$21 - $26.50/hr

Senior Desktop Support Technician A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 ...

Sonoma Consulting

Helpdesk/Desktop Technician

Chicago, IL · On-site

$21 - $26.50/hr

Manage IT documentation and work using our IT Helpdesk ticketing system * LAN Support, basic networking support * Exchange/Outlook support and Active Directory support * Desktop Security - Firewall ...

Harbor

IT Desktop Support Technician

Chicago, IL · On-site

Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on ... Excellent organizational skills, particularly related to asset and inventory management. * Ability ...

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Saint Charles, IL is $35.38, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $47.02 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What cities near Saint Charles, IL are hiring for Desktop Support Manager jobs? Cities near Saint Charles, IL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Engineer

Desktop Support Engineer

Interactive Brokers

Chicago, IL • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
This is a hybrid role (4 days in office/1 day remote).
About your team:
Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our Information Technology team. This role provides first-level technical support for Microsoft Windows platforms across the organization. You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues.
This position requires strong technical knowledge, polished communication skills, and a high sense of urgency. Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment.
What will be your responsibilities within IBKR:
  • Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs.
  • Support users via phone, email, in-person, and remote tools.
  • Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
  • Install operating systems, applications, drivers, and configure system settings per departmental standards.
  • Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence.
  • Document resolutions in the department's knowledge base and contribute to self-help resources for employees.
  • Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary.
  • Participate in departmental and firm-wide projects as assigned.
  • Attend training sessions and team meetings to support productivity and development goals.
  • Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department.
  • Communicate effectively with both technical and non-technical colleagues.

Which skills are required:
  • Associate's degree in Computer Science or related field preferred.
  • Certifications such as A+, Network+, Microsoft, or VMware are a plus.
  • Minimum 2+ years of technical support experience, or equivalent education and training.
  • Strong organizational, prioritization, and multitasking abilities.
  • Team-oriented mindset with a commitment to knowledge sharing.
  • Ability to explain technical concepts to non-technical stakeholders.
  • Excellent interpersonal, written, and verbal communication skills.
  • Detail-oriented, flexible, and self-directed.
  • Resourceful and proactive in solving problems independently.
  • Ability to manage multiple high-priority tasks in a technical environment

Technical Competencies
  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Proficiency in Microsoft Office Suite.
  • Working knowledge of:
    • Entra ID and Azure services
    • Administrative scripting (PowerShell, Python, etc.)
    • Intune packaging and PC deployments
    • TCP/IP, Wi-Fi, DNS, DHCP
    • Active Directory environments and Office 365 cloud applications
    • Desktop imaging, application deployment, hard drive encryption, domains, and group policies

Company Benefits & Perks
  • Competitive salary, annual performance-based bonus, and stock grants
  • Retirement plan (401(k)) with competitive company match
  • Comprehensive health and wellness benefits, including medical, dental, and vision
  • Company-paid healthcare premium
  • Wellness screenings, health coaching, and counseling services via Employee Assistance Program (EAP)
  • Daily lunch allowance and fully stocked kitchen with healthy snacks
  • Corporate events, team outings, volunteer activities, and company sports teams
  • Education reimbursement and ongoing learning opportunities

This role's anticipated base salary range is $85,000 to $95,000 annually based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award as well as a wide range of benefits, including health care, tuition reimbursement, and much more.

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