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Desktop Support Manager Jobs in Portland, OR (NOW HIRING)

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Log and manage tickets in ServiceNow ensuring SLA adherence * Perform IMAC activities (Install ... desktop support * Basic knowledge of OS, Office 365, and hardware troubleshooting * Familiarity ...

Zones

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Log and manage tickets in ServiceNow ensuring SLA adherence * Perform IMAC activities (Install ... desktop support * Basic knowledge of OS, Office 365, and hardware troubleshooting * Familiarity ...

PTY TECH LLC

Desktop Support Technician

Portland, OR · On-site

$32/hr

Desktop Support Technician This role if for someone with prior desktop support experience (Hardware ... Windows 7/10, Office 2013/O365, mobile device management. * Hardware would range from desktops ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/wk

Log and manage tickets in ServiceNow ensuring SLA adherence * Perform IMAC activities (Install ... desktop support * Basic knowledge of OS, Office 365, and hardware troubleshooting * Familiarity ...

GuideIT

Desktop Support Analyst

Portland, OR · On-site

$24.75 - $33.25/hr

Perform mobile device management and administrate directory services as assigned. * Facilitate & maintain an accurate & ready IT asset inventory at major offices. * Support infrastructure ...

ServerLogic

Desktop Support Technician

Beaverton, OR · On-site

$25 - $27/hr

Providing technical assistance and support related to Windows servers and PC's, mobile devices, routers, switches, firewalls, and backup appliances. * Working with and troubleshooting desktop ...

GuideIT

Desktop Support Analyst

Portland, OR · On-site

$24.75 - $33.25/hr

Perform mobile device management and administrate directory services as assigned. * Facilitate & maintain an accurate & ready IT asset inventory at major offices. * Support infrastructure ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Portland, OR

Desktop Support Manager information

See Portland, OR salary details

$15

$38

$64

How much do desktop support manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop support manager in Portland, OR is $38.49, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $51.15 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Portland, OR? The most popular types of Desktop Support jobs in Portland, OR are:
What are popular job titles related to Desktop Support Manager jobs in Portland, OR? For Desktop Support Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Portland, OR look for? The top searched job categories for Desktop Support Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Desktop Support Manager jobs? Cities near Portland, OR with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Portland, OR as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.
Desktop Support Engineer

Desktop Support Engineer

Sybex Support Services

Tualatin, OR • On-site

Contractor

Posted 7 days ago

Job description

Job Summary (Desktop Support Engineer - L1)
- Provide on-site and remote technical support to end users, including executive management and VIPs.
- Diagnose and troubleshoot issues related to Windows and Mac desktop systems, printers, operating systems, and applications.
- Install, maintain, and upgrade desktop equipment and associated infrastructure.
- Support end users with video conferencing units and mobile devices (iPhone, iPad, Android).
- Deliver support for Windows 7/8/OS X, Office 2011/O365, and Microsoft Office suite applications.
- Collaborate with Service Desk and other IT teams for break/fix, remote access, and support functions.
- Utilize remote support tools (Remote Desktop, Apple Remote Desktop, VNC) for troubleshooting.
- Remove viruses and spyware from user devices using various tools.
- Consult and instruct users on hardware and software usage and resolve technical issues.
- Respond to support requests via phone, email, service tickets, and dispatches, ensuring timely resolution within SLA.
- Document, track, and monitor problems and solutions for continuous improvement and knowledge sharing.
- Maintain a high standard of customer service and professionalism in all interactions.
- Adhere to business professional attire and company standards.
- Demonstrate excellent written and verbal communication, organizational, and troubleshooting skills.
- Work full time (40 hours/week) on a contract basis in a fast-paced, dynamic environment.

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