USHIL - GTS Support Staff
Hillsboro, OR · On-site
You'll handle diverse responsibilities from endpoint management to infrastructure support ... desktop support or systems administration • Preferred Fields of Study: Computer Science ...
USHIL - GTS Support Staff
Hillsboro, OR · On-site
You'll handle diverse responsibilities from endpoint management to infrastructure support ... desktop support or systems administration • Preferred Fields of Study: Computer Science ...
Desktop EUC L1
Beaverton, OR · On-site
$21 - $26.75/hr
English speaking to good standard Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side ... Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
Desktop EUC L1
Beaverton, OR · On-site
$21 - $26.75/hr
English speaking to good standard Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side ... Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
Support Supervisor
Woodburn, OR · On-site
As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...
Support Supervisor
Woodburn, OR · On-site
As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...
IT Helpdesk Support
$22 - $25/hr
Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...
IT Helpdesk Support
$22 - $25/hr
Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...
IT Helpdesk Support
$22 - $25/hr
Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...
Quick apply
IT Helpdesk Support
$22 - $25/hr
Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...
Support Supervisor
Woodburn, OR · On-site
As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...
Support Supervisor
Woodburn, OR · On-site
As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...
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IT Support Coordinator
Beaverton, OR · On-site
$35K - $41K/yr
Basic to intermediate technical troubleshooting skills (desktop support, hardware, etc.) * Strong communication and stakeholder management skills PREFERRED SKILLS * Experience in MSP or enterprise IT ...
Quick apply
Be Seen First
IT Support Coordinator
Beaverton, OR · On-site
$35K - $41K/yr
Basic to intermediate technical troubleshooting skills (desktop support, hardware, etc.) * Strong communication and stakeholder management skills PREFERRED SKILLS * Experience in MSP or enterprise IT ...
Microsoft Certified Desktop Support Technician (MCDST) Certified Software Asset Manager (CSAM) Certified Hardware Asset Management Professional (CHAMP) Certified IT Asset Manager (CITAM)
Quick apply
Microsoft Certified Desktop Support Technician (MCDST) Certified Software Asset Manager (CSAM) Certified Hardware Asset Management Professional (CHAMP) Certified IT Asset Manager (CITAM)
Microsoft Certified Desktop Support Technician (MCDST) Certified Software Asset Manager (CSAM) Certified Hardware Asset Management Professional (CHAMP) Certified IT Asset Manager (CITAM)
Microsoft Certified Desktop Support Technician (MCDST) Certified Software Asset Manager (CSAM) Certified Hardware Asset Management Professional (CHAMP) Certified IT Asset Manager (CITAM)
IT Service Desk Technician
$32 - $35/hr
A Food Supplier Manufacturer in NE Portland is hiring a Desktop Support Technician for a great ... Manage incidents, service requests, and change activities within an ITIL-driven environment ...
New
IT Service Desk Technician
$32 - $35/hr
A Food Supplier Manufacturer in NE Portland is hiring a Desktop Support Technician for a great ... Manage incidents, service requests, and change activities within an ITIL-driven environment ...
New
IT Service Desk Technician
$32 - $35/hr
A Food Supplier Manufacturer in NE Portland is hiring a Desktop Support Technician for a great ... Manage incidents, service requests, and change activities within an ITIL-driven environment ...
New
IT Service Desk Technician
$32 - $35/hr
A Food Supplier Manufacturer in NE Portland is hiring a Desktop Support Technician for a great ... Manage incidents, service requests, and change activities within an ITIL-driven environment ...
New
Sports Pub - Service Support
Portland, OR · On-site
The Role We are looking for a Service Support role for our Sports Pub at the Multnomah Athletic Club. This person will assist servers with ensuring proper service and member satisfaction in each of ...
Sports Pub - Service Support
Portland, OR · On-site
The Role We are looking for a Service Support role for our Sports Pub at the Multnomah Athletic Club. This person will assist servers with ensuring proper service and member satisfaction in each of ...
Field Support Engineer
Vancouver, WA · On-site
Maintain image versions and support release management activities for desktop image updates. * Ensure all image configurations comply with customer security, operational, and configuration management ...
Quick apply
Field Support Engineer
Vancouver, WA · On-site
Maintain image versions and support release management activities for desktop image updates. * Ensure all image configurations comply with customer security, operational, and configuration management ...
Field Support Engineer
$50 - $60/hr
Maintain image versions and support release management activities for desktop image updates. Ensure all image configurations comply with customer security, operational, and configuration management ...
Quick apply
Field Support Engineer
$50 - $60/hr
Maintain image versions and support release management activities for desktop image updates. Ensure all image configurations comply with customer security, operational, and configuration management ...
Sports Pub - Service Support
Portland, OR · On-site
The Role We are looking for a Service Support role for our Sports Pub at the Multnomah Athletic Club. This person will assist servers with ensuring proper service and member satisfaction in each of ...
Sports Pub - Service Support
Portland, OR · On-site
The Role We are looking for a Service Support role for our Sports Pub at the Multnomah Athletic Club. This person will assist servers with ensuring proper service and member satisfaction in each of ...
Must have desktop support hands on experience for managing enterprise class end user environments. Cognizant offers the following benefits for this position, subject to applicable eligibility ...
Must have desktop support hands on experience for managing enterprise class end user environments. Cognizant offers the following benefits for this position, subject to applicable eligibility ...
Data Center Technician I
Portland, OR · On-site
$20 - $30/hr
... change management processes. * Maintain a clean, organized, and secure data center environment. Required Qualifications * 0-2 years of experience in IT support, desktop support, or data center ...
Data Center Technician I
Portland, OR · On-site
$20 - $30/hr
... change management processes. * Maintain a clean, organized, and secure data center environment. Required Qualifications * 0-2 years of experience in IT support, desktop support, or data center ...
Data Center Technician I
Portland, OR · On-site
$20 - $30/hr
... change management processes. * Maintain a clean, organized, and secure data center environment. Required Qualifications * 0-2 years of experience in IT support, desktop support, or data center ...
Quick apply
Data Center Technician I
Portland, OR · On-site
$20 - $30/hr
... change management processes. * Maintain a clean, organized, and secure data center environment. Required Qualifications * 0-2 years of experience in IT support, desktop support, or data center ...
IT Support Technician
Camas, WA · On-site
$20 - $28/hr
Be the first line of support: manage IT requests via phone, email, and ticketing systems ... Azure Virtual Desktop (AVD) * Microsoft Entra ID * Office 365 * Intune / MDM platforms * A customer ...
Quick apply
IT Support Technician
Camas, WA · On-site
$20 - $28/hr
Be the first line of support: manage IT requests via phone, email, and ticketing systems ... Azure Virtual Desktop (AVD) * Microsoft Entra ID * Office 365 * Intune / MDM platforms * A customer ...
Systems Administrator
Portland, OR · On-site
$80K - $90K/yr
We're looking for a Systems Administrator based in Portland, Oregon, to be the frontline hero; from troubleshooting desktops and mobile devices to supporting account setups and managing IT tickets ...
Quick apply
Systems Administrator
Portland, OR · On-site
$80K - $90K/yr
We're looking for a Systems Administrator based in Portland, Oregon, to be the frontline hero; from troubleshooting desktops and mobile devices to supporting account setups and managing IT tickets ...
Desktop Support Manager information
See Portland, OR salary details
$15.81 - $20.19
4% of jobs
$20.19 - $24.57
17% of jobs
$25.48 is the 25th percentile. Wages below this are outliers.
$24.57 - $28.95
19% of jobs
The median wage is $32.15 / hr.
$28.95 - $33.33
14% of jobs
$33.33 - $37.71
6% of jobs
$37.71 - $42.09
3% of jobs
$42.09 - $46.47
9% of jobs
$48.11 is the 75th percentile. Wages above this are outliers.
$46.47 - $50.85
6% of jobs
$50.85 - $55.23
7% of jobs
$55.23 - $59.61
7% of jobs
$59.61 - $63.99
6% of jobs
$15
$38
$63
How much do desktop support manager jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for desktop support manager in Portland, OR is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $50.96 per hour, depending on experience, location, and employer.
What is the difference between Desktop Support Manager vs Help Desk Supervisor?
| Aspect | Desktop Support Manager | Help Desk Supervisor |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, HDI-Support Center Analyst |
| Work Environment | Oversees desktop support teams, manages hardware/software issues, strategic planning | Supervises help desk staff, handles user tickets, ensures customer service quality |
| Industry Usage | IT departments across various industries, corporate environments | IT support centers, customer service teams in tech companies |
The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.
What are some typical challenges faced by a desktop support manager and how can they be addressed?
Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.
What does a desktop support manager do?
Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.
What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?
To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.
Is desktop support a good entry level job?
Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.
What does a desktop support manager do?
A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Portland, OR? The most popular types of Desktop Support jobs in Portland, OR are:
What are popular job titles related to Desktop Support Manager jobs in Portland, OR? For Desktop Support Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Portland, OR look for? The top searched job categories for Desktop Support Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Desktop Support Manager jobs? Cities near Portland, OR with the most Desktop Support Manager job openings:
Full-time
Re-posted 7 days ago
Thermo Fisher Scientific rating
7.7
Based on 422 frontline employees who took The Breakroom Quiz
196th of 536 rated manufacturers
Job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.
You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.
REQUIREMENTS:
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
• Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
• ITIL certification preferred
• Strong proficiency in Windows/Mac operating systems and Active Directory administration
• Advanced troubleshooting skills for hardware, software, and network connectivity issues
• Experience with IT Service Management tools like ServiceNow for ticket management and workflow
• Expertise in PC/laptop deployment, imaging, and configuration management
• Ability to manage data center infrastructure including servers, switches, and network equipment
• Experience with vendor management and coordination
• Strong documentation and knowledge base maintenance skills
• Excellent verbal and written communication abilities
• Proven customer service orientation and problem-solving capabilities
• Ability to work independently and as part of a team
• Multi-tasking skills with ability to prioritize effectively
• Availability for occasional on-call rotation or off-hours support as needed
• Proficiency with Microsoft 365 suite and collaboration tools
• Understanding of network protocols, VPN, wireless networking, and security best practices
• Physical ability to lift/move equipment up to 35 lbs occasionally
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.
You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.
REQUIREMENTS:
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
• Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
• ITIL certification preferred
• Strong proficiency in Windows/Mac operating systems and Active Directory administration
• Advanced troubleshooting skills for hardware, software, and network connectivity issues
• Experience with IT Service Management tools like ServiceNow for ticket management and workflow
• Expertise in PC/laptop deployment, imaging, and configuration management
• Ability to manage data center infrastructure including servers, switches, and network equipment
• Experience with vendor management and coordination
• Strong documentation and knowledge base maintenance skills
• Excellent verbal and written communication abilities
• Proven customer service orientation and problem-solving capabilities
• Ability to work independently and as part of a team
• Multi-tasking skills with ability to prioritize effectively
• Availability for occasional on-call rotation or off-hours support as needed
• Proficiency with Microsoft 365 suite and collaboration tools
• Understanding of network protocols, VPN, wireless networking, and security best practices
• Physical ability to lift/move equipment up to 35 lbs occasionally
What Thermo Fisher Scientific employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Thermo Fisher Scientific
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US
Year founded
1956