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Desktop Support Manager Jobs in Portland, OR (NOW HIRING)

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

Gunnison

Desktop Technician

Portland, OR · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install ...

TEKsystems

IT Support Technician

Happy Valley, OR

$22 - $25/hr

Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...

TEKsystems

IT Support Technician

Portland, OR

$22 - $25/hr

Responsible for managing and tracking company assets using multiple tools. Qualifications: * 2-3+ years of Tier 1 helpdesk and desktop support experience * Experience with ticketing systems (they use ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Portland, OR

Desktop Support Manager information

See Portland, OR salary details

$15

$38

$63

How much do desktop support manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support manager in Portland, OR is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $50.96 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Portland, OR? The most popular types of Desktop Support jobs in Portland, OR are:
What are popular job titles related to Desktop Support Manager jobs in Portland, OR? For Desktop Support Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Portland, OR look for? The top searched job categories for Desktop Support Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Desktop Support Manager jobs? Cities near Portland, OR with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.

IT Support Specialist

The Management Group, Inc

Vancouver, WA

$25 - $32/hr

Full-time

Posted 7 days ago

Job description

IT Support Specialist

Location: Vancouver, WA
Pay: $25–$32 per hour

The Management Group is hiring an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. This is a strong opportunity for someone with one to two years of help desk or desktop support experience who wants to expand their skills in a growing organization. We are looking for someone who is technically capable, patient, approachable, and able to explain solutions without overwhelming the person they are helping.

What You’ll Do

  • Resolve help desk tickets for login, software, printer, device, and connectivity issues
  • Set up computers, workstations, software, and equipment for employees
  • Create and disable user accounts, mailboxes, and basic Active Directory access
  • Support Microsoft 365, Windows devices, mobile devices, and business applications
  • Assist with employee onboarding and offboarding
  • Maintain clear ticket notes and IT documentation
  • Travel to company locations when an issue cannot be resolved remotely

What We’re Looking For

  • One to two years of help desk, desktop support, or related IT experience
  • Experience with Windows and Microsoft 365
  • Basic Active Directory and networking knowledge
  • Strong communication and customer-service skills
  • Ability to manage multiple tickets and priorities
  • Willingness to travel between company locations

Preferred Qualifications

  • Managed service provider experience
  • CompTIA A+ and Network+ certifications, or equivalent hands-on experience
  • Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate
  • Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips

The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process. Apply today to join The Management Group.