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Desktop Support Manager Jobs in Portland, OR (NOW HIRING)

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Windows desktop and laptop systems * Microsoft Office applications * Printers and multifunction ... asset management activities. * Maintain a professional and customer-focused presence in patient ...

Socket.dev

IT Support Specialist

Sherwood, OR · On-site

$60 - $85/hr

Maintain accurate, detailed ticket records (root cause, resolution steps, follow-up actions) in the IT service management platform PC & Endpoint Support * Provide desktop/laptop hardware and software ...

New

PORTLAND CENTER STAGE

IT Associate

Portland, OR · On-site

$62K/yr

... desktop support, networking problems, and the dreaded printers. * Help with basic issues involving Tessitura (PCS's CRM) * Maintain the inventory of all hardware/software assets, as well as ...

New

Service Global, Inc

Desktop EUC L1

Beaverton, OR · On-site

$21 - $26.75/hr

English speaking to good standard Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side ... Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Ovation Workplace Services Inc.

Be Seen First

IT Support Coordinator

Beaverton, OR · On-site

$19 - $23/hr

Basic to intermediate technical troubleshooting skills (desktop support, hardware, etc.) * Strong communication and stakeholder management skills PREFERRED SKILLS * Experience in MSP or enterprise IT ...

Tory Burch LLC

Support Supervisor

Woodburn, OR · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Portland, OR

Desktop Support Manager information

See Portland, OR salary details

$15

$38

$63

How much do desktop support manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support manager in Portland, OR is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $50.96 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Portland, OR?

The most popular types of Desktop Support jobs in Portland, OR are:

What are popular job titles related to Desktop Support Manager jobs in Portland, OR?

For Desktop Support Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Portland, OR look for?

The top searched job categories for Desktop Support Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Desktop Support Manager jobs?

Cities near Portland, OR with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.

IT Support Technician

MetroSys

Vancouver, WA • On-site

$20 - $25/hr

Full-time

Re-posted 20 days ago

Job description

Position Overview
MetroSys is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users, workstations, printers, peripherals, and common IT systems across hospital and clinic locations.
This is an excellent opportunity for individuals beginning their IT careers. Candidates with formal technical training, vocational education, military experience, or certifications such as CompTIA A+ are encouraged to apply. Professional experience may be substituted with relevant training and demonstrated technical aptitude.
The ideal candidate is customer-focused, dependable, eager to learn, and comfortable working directly with healthcare staff in a fast-paced environment.
Key Responsibilities
  • Provide onsite technical support for hospital and clinic personnel.
  • Troubleshoot and resolve issues related to:
    • Windows desktop and laptop systems
    • Microsoft Office applications
    • Printers and multifunction devices
    • Mobile devices and peripherals
    • Basic network connectivity
  • Install, configure, and deploy computer hardware and software.
  • Support workstation moves, adds, and changes.
  • Assist with user account support, password resets, and access-related requests.
  • Document incidents, requests, and resolutions within the ticketing system.
  • Escalate complex issues to senior technical teams when appropriate.
  • Support IT equipment inventory and asset management activities.
  • Maintain a professional and customer-focused presence in patient care and administrative environments.
  • Travel to satellite healthcare facilities as needed to provide onsite support.
Required Qualifications
  • High school diploma or equivalent.
  • Technical training, vocational education, military training, or entry-level IT experience.
  • Working knowledge of:
    • Windows 10 and Windows 11
    • Microsoft Office applications
    • Computer hardware and peripherals
    • Basic networking concepts
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and troubleshooting processes.
  • Valid driver's license and reliable transportation for travel between facilities.
Preferred Qualifications
  • CompTIA A+ certification or equivalent knowledge.
  • Prior help desk, desktop support, field technician, or customer service experience.
  • Experience supporting healthcare environments is a plus.
  • Familiarity with Active Directory and Microsoft 365 environments.
  • Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.

Apply