Desktop Support Manager Jobs in Lowell, MA (NOW HIRING)

Description

At Spartronics Plaistow, you'll join a talented, collaborative team united by one goal-to win as one. As a Desktop Support Specialist, you'll support the technology that powers our engineering and production operations, helping keep cutting-edge manufacturing running at its best. Our Plaistow facility specializes in high-mix, low-volume manufacturing of complex electromechanical assemblies and integrated systems for the aerospace, defense, and instrumentation industries. Your technical expertise will make a meaningful impact by solving complex challenges, improving systems, and enabling our teams to deliver mission-critical products that must work the first time, every time. Here, your contributions are valued, innovation is encouraged, and you'll have opportunities to grow your career while supporting work that truly matters.

Job Opportunity: Desktop Support Specialist I

Reports to: Desktop Support Manager

Job Location:  Spartronics- 27 Hale Spring Rd; Plaistow, NH 03865 

Hours/Days of Position:  Mon- Thurs 7:00-4:00pm (on-site), Fri 7:00-4pm (work from home). After hours on-call, as needed. 

The Desktop Support Specialist I is responsible for providing hands-on technical support for desktop computing environments, end-user devices, and local Information Technology systems supporting manufacturing operations and business functions. This role installs, configures, maintains, and troubleshoots computer hardware, software, printers, mobile devices, and other endpoint technologies while ensuring reliable and efficient technology services. The Desktop Support Specialist I partners with Information Technology, infrastructure, cybersecurity, operations, and business teams to resolve technical issues, support technology deployments, and contribute to operational continuity and continuous improvement within a manufacturing environment.

Responsibilities:

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, mobile devices, and peripheral equipment.
• Provide hands-on technical support for end users by diagnosing and resolving hardware, software, operating system, and connectivity issues.
• Install, configure, and support Windows operating systems, Microsoft 365 applications, endpoint software, and approved business applications.
• Deploy, image, configure, and replace end-user computing devices in accordance with organizational standards.
• Support user account setup, workstation configuration, equipment moves, and technology onboarding activities.
• Troubleshoot workstation connectivity issues involving network access, wireless connectivity, printers, and peripheral devices.
• Maintain hardware inventory, asset tracking records, and equipment lifecycle documentation.
• Coordinate warranty repairs, equipment replacements, and vendor support activities as required.
• Support conference room technology, audiovisual equipment, and collaboration platforms.
• Assist with implementation of hardware refreshes, software deployments, operating system upgrades, and Information Technology initiatives.
• Coordinate with Service Desk, Infrastructure, Cybersecurity, and other Information Technology teams to resolve escalated technical issues.
• Support endpoint security initiatives including software updates, endpoint protection, vulnerability remediation, and device compliance activities.
• Develop and maintain technical documentation, standard operating procedures, and equipment records.
• Provide professional and customer-focused technical support while communicating effectively with employees at all organizational levels.
• Ensure compliance with organizational Information Technology standards, cybersecurity policies, customer requirements, and applicable regulatory obligations.
• May be required to participate in an on-call rotation and provide after-hours, weekend, or holiday support for critical incidents, service disruptions, scheduled maintenance, or other operational needs, in accordance with departmental procedures and company policy.
• Perform additional duties and responsibilities as assigned.

Requirements

Must be U.S. persons within the definition of ITAR, with the ability to obtain and maintain a U.S. DoD Security Clearance. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. We can not sponsor visas.  

Required Qualifications:

• Education- Associate's degree in Information Technology, Computer Science, Information Systems, or related technical discipline.
• Minimum of 2 years of desktop support, technical support, or related Information Technology experience.
• Experience supporting Windows operating systems, Microsoft 365 applications, desktop hardware, printers, and peripheral devices.
• Experience installing, configuring, maintaining, and troubleshooting desktop computers, laptops, and endpoint technologies.
• Working knowledge of Active Directory, user account administration, networking fundamentals, and endpoint management concepts.
• Strong analytical, troubleshooting, organizational, and problem-solving skills.
• Strong customer service and interpersonal communication skills.
• Ability to manage multiple technical priorities within a fast-paced operational environment.
• Ability to develop and maintain accurate technical documentation.
• Demonstrated ability to work effectively with cross-functional technical and business teams.
• Strong computer proficiency with the ability to effectively utilize enterprise business applications, operating systems, technical tools, and job-related technologies.
• Ability to maintain confidentiality and exercise sound judgment regarding organizational and technical information.
• Ability to read, write, and comprehend English to interpret work instructions, technical documentation, and safety requirements.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related technical discipline.
• Experience supporting electronics manufacturing, PCB assembly, or industrial manufacturing environments.
• Experience supporting Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Azure Active Directory, or comparable endpoint management platforms.
• Experience supporting mobile device management, endpoint security platforms, or device imaging technologies.
• CompTIA A+, Microsoft, ITIL, or comparable technical certifications.
• Experience supporting technology deployments, hardware refresh initiatives, or enterprise endpoint management projects.

Key Metrics and Focus Areas:

• Timely resolution of desktop support requests and technical issues.
• Availability and reliability of end-user computing devices and endpoint technologies.
• Customer satisfaction with desktop support services.
• Accuracy and completeness of technical documentation and asset records.
• Compliance with organizational Information Technology standards and cybersecurity policies.
• Cross-functional collaboration supporting enterprise technology operations.
• Participation in technology deployments and continuous improvement initiatives.
• Development of technical knowledge and endpoint support capabilities.

Physical Requirements / Essential Functions

• Ability to remain seated and work at a computer workstation for extended periods
• Ability to frequently stand, walk, bend, reach, and move throughout office and manufacturing environments
• Ability to frequently lift, carry, install, and move Information Technology equipment weighing up to 50 pounds
• Frequent use of computers, monitors, phones, and other office or technical equipment
• Ability to communicate effectively in person, by phone, and through electronic communication methods
• Ability to travel occasionally as required to support operational locations and technology deployments
• Ability to maintain regular and reliable attendance
• May occasionally support activities within manufacturing areas requiring compliance with applicable PPE and safety requirements. 

Why Does This Role Matter?

At Spartronics, this Desktop Support Specialist role matters because reliable, secure technology keeps our engineering and production teams connected, productive, and equipped to deliver mission-critical products right the first time.

Our Benefits:

• Full range of medical, dental, and vision benefits.
• HSA/FSA Options.
• PTO and Holiday Pay
• Company-paid life insurance and disability at 1 times your annual salary at no cost to you, with options to increase coverage amounts
• 401k with a company match of 50% to every dollar up to 6%
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance optional plans
• Employee Assistance Program
• Tuition Reimbursements
• Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within. Every day is different, challenging, and rewarding.

How to Apply: If this sounds like the perfect opportunity for you, please apply with your resume and a cover letter outlining your qualifications and why you're excited about joining Spartronics.

Spartronics is an equal opportunity Employer/Veteran/Disabled 41 CFR 60-1.4.