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Desktop Support Manager Jobs in New York (NOW HIRING)

BCforward

Desktop Support

Elmsford, NY

$21.50 - $27.25/hr

Desktop Support Location: Elmsford, NY Min. PR: 15.71 Position Description ... Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL ...

Artech Information System LLC

desktop support

New York, NY · On-site

$22.25 - $28.25/hr

DESKTOP Support Representative Job ID: # S2LF2Q Location: new York ,NY 10036 Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy complex Microsoft OS ...

Artech Information System LLC

DESKTOP SUPPORT

New York, NY

$22.25 - $28.25/hr

Job Title: Desktop Support Representative Onsite Support Location: NEW York ,NY Duration: 1+ years Win7/Win XP OS support.troubleshooting Office 2003/2007/2010 support Executive end user trouble ...

Artech Information System LLC

desktop support

New York, NY

$22.25 - $28.25/hr

DESKTOP Support Representative Job ID: # S2LBPG Location: new york ,NY 10036 Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem ...

DBI Staffing

Desktop Support Consultant

New York, NY · On-site

$35 - $45/hr

Desktop Support Consultant Job Summary We are seeking a hands-on Desktop Support Consultant to ... Experience with enterprise asset management and inventory tracking. Project Focus This is a project ...

3B Staffing LLC

Desktop Support Technician

Manhattan, NY · On-site

$42.86/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York ... Track and resolve incidents and requests in an incident management system. * Perform a variety of ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

TEKsystems

Overnight Desktop Support

Mineola, NY

$20 - $25/hr

The ideal candidate will possess strong desktop support experience within large enterprise ... Perform wire and cable management to ensure work areas remain organized and compliant with ...

MM International

Desktop Support Technician

New York, NY · On-site

$22.25 - $28.25/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York ... Track and resolve incidents and requests in an incident management system. * Perform a variety of ...

3B Staffing LLC

Desktop Support Technician

Manhattan, NY · On-site

$42.86/hr

Desktop Support Technician Job Duration: 12 Months of Contract to Hire role Job Location: New York ... Track and resolve incidents and requests in an incident management system. * Perform a variety of ...

Ampcus Inc

Desktop Support Analyst

White Plains, NY · On-site

$24 - $32.25/hr

Responsibilities : • Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment ... management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

TEKsystems

Overnight Desktop Support

Mineola, NY · On-site

$20 - $25/hr

The ideal candidate will possess strong desktop support experience within large enterprise ... Perform wire and cable management to ensure work areas remain organized and compliant with ...

AA2IT

Desktop Support Technician

Brooklyn, NY · On-site

$21.50 - $27.25/hr

Desktop Support Responsibility: Desktop Support TOP 2 : Client Breakfix and A+ Cert Schedule: M-F 8-5 Location: 231 Malta Street, Brooklyn NY A driver's license and a car are required for this ...

TEKsystems

Overnight Desktop Support

Mineola, NY

$20 - $25/hr

The ideal candidate will possess strong desktop support experience within large enterprise ... Perform wire and cable management to ensure work areas remain organized and compliant with ...

TEKsystems

Overnight Desktop Support

Mineola, NY

$20 - $25/hr

The ideal candidate will possess strong desktop support experience within large enterprise ... Perform wire and cable management to ensure work areas remain organized and compliant with ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in New York

Desktop Support Manager information

See New York salary details

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$39

$66

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in New York is $39.57, according to ZipRecruiter salary data. Most workers in this role earn between $26.30 and $52.60 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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For Desktop Support Manager jobs in New York, the most frequently searched job titles are:

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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,314 per year, or $39.6 per hour.

Desktop Support

BCforward

Elmsford, NY

$21.50 - $27.25/hr

Contractor

Re-posted 3 days ago

Job description

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. 

Job Description

Desktop Support

Location: Elmsford, NY

Min. PR: 15.71

Position Description:

Manager Notes: ALL GENERAL AND TECHNICAL QUESTIONS MUST BE ON ALL RESUMES ON THE BOTTOM OR IT WILL BE REJECTED!!!

REQUIRED or will be declined:

  • A+
  • Laptop and Desktop Break/Fix
  • General and Technical Questions on each resume

Job Description:

Candidate will be taking PC hardware break fix calls at various locations.

Must have reliable transportation.

Must be able to pass drug and background screening.

Must be able to complete required product training.

Required Skills:

DELL Desktop PC, Install/Support, Expert

Education and experience:

Must be able to pass drug and background screening.

Must be able to complete required product training

Job Description:

Candidate will be taking PC hardware break fix calls at various locations.

Must have reliable transportation.

Must be able to pass drug and background screening.

Must be able to complete required product training.

Required Skills:

DELL Desktop PC, Install/Support, Expert

Education and experience:

Must be able to pass drug and background screening.

Must be able to complete required product training

Sandra Taylor
571-267-4186

Additional Information

Sandra Taylor 



571-267-4186



BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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