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Desktop Support Manager Jobs in Nebraska (NOW HIRING)

Bryan Health

Computer Support Specialist

Lincoln, NE

PC and Macintosh desktops; desktop application software; online education software; peripheral ... Manage high call volumes while maintaining quality and accuracy * *Document interactions thoroughly ...

New

Bryan Health

Computer Support Specialist

Lincoln, NE

PC and Macintosh desktops; desktop application software; online education software; peripheral ... Manage high call volumes while maintaining quality and accuracy * *Document interactions thoroughly ...

New

Bryan Health

Computer Support Specialist

Lincoln, NE · On-site

PC and Macintosh desktops; desktop application software; online education software; peripheral ... Manage high call volumes while maintaining quality and accuracy * *Document interactions thoroughly ...

New

Bryan Health

Computer Support Specialist II

Lincoln, NE · On-site

Provides support for networks, PC and Macintosh desktops, desktop application software, online ... Maintains and manages loaner laptop inventory and checkout processes. * Maintains physician lounge ...

Bryan Health

Computer Support Specialist II

Lincoln, NE · On-site

Provides support for networks, PC and Macintosh desktops, desktop application software, online ... Maintains and manages loaner laptop inventory and checkout processes. * Maintains physician lounge ...

Stefanini

PC/LAN Support

Omaha, NE

... managing your business growth. We provide the ongoing skill development to ensure that ... Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software ...

Worldwide TechServices

Dynamic PC Support

Omaha, NE · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

Omaha, NE · On-site

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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Desktop Support Manager information

See Nebraska salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support manager in Nebraska is $34.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $45.82 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Nebraska? The most popular types of Desktop Support jobs in Nebraska are:
What are popular job titles related to Desktop Support Manager jobs in Nebraska? For Desktop Support Manager jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Nebraska look for? The top searched job categories for Desktop Support Manager jobs in Nebraska are:
What cities in Nebraska are hiring for Desktop Support Manager jobs? Cities in Nebraska with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,736 per year, or $34.5 per hour.

Client Support Specialist - Technical

Intercontinental Exchange Holdings, Inc.

Omaha, NE • On-site

Other

Re-posted 15 days ago

Job description

Client Support Specialist

The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.

Work Hours: 10:00 am to 7:00 pm Central time

Responsibilities

  • Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
  • Drive service level attainment to departmental standards
  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
  • Recognize and respond accordingly to systemic customer-impacting problems
  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
  • Understand and follow company and departmental guidelines and policies for customer interaction
  • Maintain and promote consistent behaviors and delivery across the team
  • Manage case backlog to departmental standards
  • Effectively use knowledge base, along with all resources available to drive resolution
  • Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

  • Three (3) years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent
  • Demonstrated relevant competency in the following areas – Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry
  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
  • Demonstrated ability to confidently deliver solutions and resolve issues
  • Team-oriented, demonstrates a professional and cooperative attitude
  • Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
  • Experience working in a SaaS environment
  • Prior Encompass experience a plus
  • Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup
  • Familiarity with Splunk or other log analyzer tools
  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
  • Analytical; proactive; creative problem solver
  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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