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Desktop Support Manager Jobs in Omaha, NE (NOW HIRING)

Argyle Infotech

Desktop Support Technician

Omaha, NE · On-site

$19.25 - $24.75/hr

Desktop Support Technician Location: Omaha NE (Onsite) Duration: 6 months Client: PayPal Knowledge ... Manage asset inventory. Return defective equipment/parts to maintenance inventory, documents ...

BlupaceUS LLC

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Desktop Support Specialist L2

Omaha, NE · On-site

$24 - $28/hr

Desktop Support Specialist L2Location: Omaha,NE (Onsite) Must Have: Windows and Mac and JAMF As a Desktop Support Specialist, you will be responsible for providing technical assistance and support ...

Zortech Solutions

Desktop Support Technician - US

Omaha, NE · On-site

$19.25 - $24.75/hr

Desktop Support Technician Location: Omaha NE (Onsite) Duration: 6+ Months Knowledge: * 1-2 years ... Manage asset inventory. Return defective equipment/parts to maintenance inventory, documents ...

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Fremont, NE · On-site

$35K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Management may modify responsibilities as business needs evolve.

E-Solutions

Desktop Support - Omaha NE

Omaha, NE · On-site

$19.25 - $24.75/hr

Title : Desktop Support Location : Omaha NE(Onsite) Relevant Experience : 3 Years minimum ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Omni Inclusive

Desktop/PC Technician

Omaha, NE · On-site

$19.25 - $24.75/hr

Asset management and inventory update. Troubleshoot, repair, and maintain software applications, OS ... Escalation from Helpdesk for OS and application support including in-house, 3rd party applications ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Overview We are looking for an enthusiastic and motivated Desktop Support Specialist to join our ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Overview We are looking for an enthusiastic and motivated Desktop Support Specialist to join our ... Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ...

Stefanini

Desktop Services Technician

Omaha, NE

$19.25 - $24.75/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Provides support for moderate tasks. Requires minimal supervision. Qualifications Exceptional ...

Stefanini

Desktop Services Technician

Omaha, NE · On-site

$19.25 - $24.75/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Provides support for moderate tasks. Requires minimal supervision. Qualifications * Exceptional ...

Pomeroy

Deskside Support Technician

Council Bluffs, IA · On-site

$19 - $24/hr

Pomeroy is seeking a Level 1 Desktop Technician to provide technical support for users. The role involves troubleshooting hardware and software issues, managing IT asset deployment, and ensuring ...

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Desktop Support Manager information

See Omaha, NE salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Omaha, NE is $34.60, according to ZipRecruiter salary data. Most workers in this role earn between $22.98 and $46.01 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Omaha, NE? The most popular types of Desktop Support jobs in Omaha, NE are:
What are popular job titles related to Desktop Support Manager jobs in Omaha, NE? For Desktop Support Manager jobs in Omaha, NE, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Omaha, NE look for? The top searched job categories for Desktop Support Manager jobs in Omaha, NE are:
Desktop Support Manager jobs near you

Desktop Support Technician

Argyle Infotech

Omaha, NE • On-site

$19.25 - $24.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Technician

Location: Omaha NE (Onsite)

Duration: 6 months

Client: PayPal

Knowledge: What kind of work experience (including length of time), training, and/or level of education is necessary for this position?

  • 1-2 years’ experience working with customers either face to face or remote setting
  • 1-2 years of IT work experience
  • Industry certifications, this can include MCP, MCSE/MCITP etc.

Skills: List any require technical skills (typing, computer/software skills, etc.):

  • Proficiency in using and knowing your way around windows and Apple devices.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Be proficient in supporting Microsoft operating systems, Advanced support of Microsoft Office Suites

Overall Position Summary: This role is to support service requests and to provide support and maintenance within the organization's end user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all devices & peripherals (including but not limited to PCs, laptops, terminals, printers, and MTR devices) to ensure optimal performance. The role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Essential Functions of Role: List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each responsibility (the main function of the job may not be the one where the most time is spent).

  • Install, upgrade, support and troubleshoot computer hardware and any other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment. Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams. Customize desktop hardware to meet user specifications and site standards. Provide user data and application recovery. Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines. - 45 - %
  • Manage asset inventory. Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Use tools and methodologies to load, copy and customize operating system configurations for deployment. Responsible for tracking hardware and software inventory. - 20 - %
  • Familiarize end users on basic software, hardware, and peripheral device operation. Take ownership and responsibility of queries, issues and problems assigned to the queue. Be the go-to-person for both the global service desk and the end user when ticket is with you. Participate in incident and problem management. Resolve all escalated technical problems. Work with vendor support contacts to resolve technical issues within the desktop environment. - 15 - %
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas. Maintain adequate knowledge of operating systems and application software used to provide a high level of support. Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. - 10 - %
  • Work with vendor support contacts to resolve technical issues within the desktop environment. Order or buy computer systems and liaise with vendors. Arranges for and/or prepares equipment for shipping/receiving. - 5 - %
  • Complete regular training and process refresh to ensure you are compliant to SOP’s and processes at all times to maintain security and consistent service we offer - 5 - %

Total - 100

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