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Desktop Support Manager Jobs in Nebraska (NOW HIRING)

Stefanini

Desktop Services Technician

Omaha, NE · On-site

$19.25 - $24.75/hr

... managing your business growth. We provide the ongoing skill development to ensure that ... Provides support for moderate tasks. Requires minimal supervision. Qualifications * Exceptional ...

Mosaic

Residential Support Supervisor

Beatrice, NE · On-site

Direct Support Supervisor: Be a Leader, Make a Difference! Location: Beatrice, NE (Onsite position ... Operational Management: Coordinating and managing all program functions to ensure smooth and ...

defi AUTO LLC

Client Support Desk Analyst

Lincoln, NE · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

Pomeroy Technologies

Deskside Support Technician

Omaha, NE · On-site

$18.25 - $23/hr

Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident ... Manage IT asset deployment and retrieval, including laptops and mobile devices, during employee ...

Medivative Technologies

Desktop Intern

Kimball, NE · On-site

$15 - $20/hr

The KE Desktop Systems Administrator internship will provide exposure to variousdesktop and ... Support Mailbox * KESC Call Center * Process accounts as needed * Printer maintenance/management ...

TEKsystems

Deskside Support Technician

York, NE · On-site

$18 - $25/hr

... asset management, and day-to-day deskside operations. The ideal candidate has strong customer ... Image, configure, and deploy desktops and laptops * Support printers, monitors, docking stations ...

New

TEKsystems

Deskside Support Technician

York, NE

$18 - $25/hr

... asset management, and day-to-day deskside operations. The ideal candidate has strong customer ... Image, configure, and deploy desktops and laptops * Support printers, monitors, docking stations ...

Mutual of Omaha

Sr Support Technician

Omaha, NE · On-site

$90K - $105K/yr

... desktop and application systems. Collaborate with senior partners, support associates and ... Lead and manage technology solutions: Act as a liaison with senior business partners to understand ...

University of Nebraska

Workstation Support Associate

Omaha, NE · On-site

$15.25 - $19.75/hr

Two years post-secondary coursework 2 years experience with desktop and/or IT helpdesk/service desk ... Experience with audio/visual (AV) equipment Experience with technology research, management ...

Eaton

Site Infrastructure Specialist

Omaha, NE · On-site

$84K - $123K/yr

Support visitor management systems and maintain knowledge of access control and video surveillance technologies. • PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Nebraska

Desktop Support Manager information

See Nebraska salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desktop support manager in Nebraska is $34.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.93 and $45.82 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Nebraska?

The most popular types of Desktop Support jobs in Nebraska are:

What are popular job titles related to Desktop Support Manager jobs in Nebraska?

For Desktop Support Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Nebraska look for?

The top searched job categories for Desktop Support Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Desktop Support Manager jobs?

Cities in Nebraska with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,736 per year, or $34.5 per hour.

Desktop Services Technician

Stefanini

Omaha, NE • On-site

$19.25 - $24.75/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Responsible for receiving, analyzing, and resolving customer requests for all call types coming into the desk. Issues that are beyond Tier II are to be escalated to the appropriate personnel including but not limited to: Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer service, with first contact resolution being the ultimate goal; following proper call handling and incident troubleshooting procedures; following established ticket creation, routing, and escalation procedures; meeting established minimum individual performance standards on call and ticket stats; complying with all team and departmental policies and procedures; and accepting and working issues escalated from Tier I personnel. This position is also responsible for providing training and guidance to Desktop Services Tech I. This position will also be assigned special projects as required. Provides support for moderate tasks. Requires minimal supervision.

Qualifications
  • Exceptional Customer Service Skills
  • Technical Documentation Skills
  • Strong Verbal and Written Communication Skills
  • Experience with Microsoft Office/Exchange, Lotus Notes, Active Directory, Active Roles helpful.
  • Experience in problem solving, and software installs remotely using LANDesk helpful.
  • Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
  • Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues
Additional Information
  • CTH - 6-9 month contract
  • The hours would be Sunday, Monday, Tuesday and e/o Wednesday from 7:30 p.m. to 7:30 am


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