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Desktop Support Manager Jobs in Idaho (NOW HIRING)

Corporate Tools

Desktop Support

Post Falls, ID · On-site

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person ...

STI

Desktop Support - Boise, ID

Boise, ID · On-site

... support. * Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.

Holland & Hart

Technical Support Analyst II

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Troubleshooting and configuration of Windows and Apple desktop and laptop equipment, printers ... Responsible for leading multiple low-complexity projects assigned by manager and ensure solutions ...

defi AUTO LLC

Client Support Desk Analyst

Boise, ID · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

Centurion

IT Operations Specialist (82111)

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting • Experience with current Windows operating systems • Extensive application support ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Idaho

Desktop Support Manager information

See Idaho salary details

$14

$34

$56

How much do desktop support manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support manager in Idaho is $34.03, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $45.24 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Idaho?

The most popular types of Desktop Support jobs in Idaho are:

What are popular job titles related to Desktop Support Manager jobs in Idaho?

For Desktop Support Manager jobs in Idaho, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Idaho look for?

The top searched job categories for Desktop Support Manager jobs in Idaho are:

What cities in Idaho are hiring for Desktop Support Manager jobs?

Cities in Idaho with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Idaho as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,792 per year, or $34 per hour.

Desktop Support

Corporate Tools

Post Falls, ID • On-site

$21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Overview
The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution. This position is coded as "Office-Only" which means all work must be performed in our Post Falls, Idaho office. This is a Monday - Friday, day shift position.
Wage
$21.50 + $2 / hour
Benefits
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar - oh yeah

Responsibilities
  • Provide end-user assistance for both in office and remote employees
  • Troubleshoot technical problems, both software and hardware
  • Setting up new employee equipment
  • Continuous learning of all things IT
  • Tracking inventory
  • Install, diagnose, repair, maintain, upgrade hardware and software systems
  • Running cables

Requirements
  • Previous desktop support experience preferred
  • Previous experience with network devices preferred
  • Linux experience preferred
  • Passion for IT
  • Eager to learn, not afraid to ask questions
  • High interpersonal skills, super personable
  • Highly organized
  • Ability to communicate well verbally and written
  • Highly motivated and great customer service

Apply