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Desktop Support Manager Jobs in Boise, ID (NOW HIRING)

HamayaGroup

Desktop Network Support

Boise, ID · On-site

... and well-managed IT services to clients worldwide. The organization offers a broad range of ... desktop, network, server, wireless, and data storage engineers, as well as smart hands support.

STI

Desktop Support - Boise, ID

Boise, ID · On-site

... support. * Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.

AA2IT

Desktop Support Tech II - Boise, ID

Boise, ID · On-site

$17.50 - $22.25/hr

AA2IT is seeking a Desktop Support Tech II to provide technical support in Boise, ID. The role involves troubleshooting and supporting a large remote customer base while working onsite as the only ...

Centurion

IT Operations Specialist (82111)

Boise, ID · On-site

... Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting • Experience with current Windows operating systems • Extensive application support ...

Centurion Health

IT Operations Specialist

Boise, ID · On-site

$55 - $85/hr

... Desktop Management (RDP); PC troubleshooting, configuration, and maintenance; and printer troubleshooting • Experience with current Windows operating systems • Extensive application support ...

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Desktop Support Manager information

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$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in Boise, ID is $34.43, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $45.77 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Cities near Boise, ID with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Boise, ID as of July 2026, with employment types broken down into 72% Full Time, 14% Part Time, 1% Temporary, and 13% Contract. Highlights an 69% Physical, 4% Hybrid, and 27% Remote job distribution, with an average salary of $71,611 per year, or $34.4 per hour.

Desktop Network Support

HamayaGroup

Boise, ID • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Company Description HamayaGroup is an IT technical support provider delivering on-demand and well-managed IT services to clients worldwide. The organization offers a broad range of engineering resources, including desktop, network, server, wireless, and data storage engineers, as well as smart hands support. HamayaGroup’s professional services cover IT consulting, break-fix, data center support and relocation, business process optimization, and managed IT services. The team provides 24/7 system monitoring, proactive maintenance, remote support, and desktop hardware repair across Canada, USA, UK, and Latin America. Applicants can expect to join a highly skilled technical team dedicated to reliable, responsive support for diverse IT environments.


Role Description We're Hiring – Dispatch / On-Demand IT Support Engineers

Employment Type: Dispatch / On-Demand (Field Support)


We're looking for experienced IT Support Engineers to support asset management and onsite IT infrastructure activities.

Key Responsibilities:

✔ Inventory and tag IT & Non-IT assets (PCs, Servers, NAS/SAN, Oscilloscopes, Digital Card Readers, etc.)

✔ Record assets in a centralized Asset Management Database

✔ Submit daily progress reports to the Project Manager

✔ Verify and install the Qualys Agent on IT assets where required

✔ Provide break/fix support for IT equipment, including workstations, network devices, and NAS/SAN storage

✔ Coordinate with site administrators to identify asset ownership


Requirements:

✅ Experience with Desktop Support / Field Support / IT Asset Management

✅ Knowledge of Windows systems, servers, networking, and storage devices

✅ Strong troubleshooting and documentation skills

✅ Ability to work independently on onsite dispatch assignments


Apply