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Desktop Support Engineer Jobs in Miami, FL (NOW HIRING)

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization. * Support and maintain Windows Server 2016/2019 ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization. * Support and maintain Windows Server 2016/2019 ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization. * Support and maintain Windows Server 2016/2019 ...

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

As the Technical Support Engineer , you will own the technical support function end-to-end (triage, resolution, client communication, documentation, monitoring awareness) and act as the internal ...

Keiki Enterprises LLC

IT Tech support

Key Biscayne, FL · On-site

$20 - $27.50/hr

... needs including desktop support issues, IP phones, mobile devices, and printers. Experience ... Engineering Applications Knowledge * Microsoft Office experience * VM Experience * ServiceNow ...

Keiki Enterprises LLC

IT Tech support

Key Biscayne, FL · On-site

$20 - $27.50/hr

... needs including desktop support issues, IP phones, mobile devices, and printers. Experience ... Engineering Applications Knowledge * Microsoft Office experience * VM Experience * ServiceNow ...

TMG Global

Desktop Deployment Technician

Miami, FL · On-site

$30 - $35/hr

With a flexible service model and a people-first approach, we support clients across industries ... What's your day like? To excel as a Contract Desktop Deployment Technician at TMG Global ...

TMG Global

Desktop Deployment Technician

Miami, FL · On-site

$30 - $35/hr

With a flexible service model and a people-first approach, we support clients across industries ... To excel as a Contract Desktop Deployment Technician at TMG Global, candidates should possess a ...

Fabergent

IT Support Engineer

Miami, FL

Provide level I and II support for company's SaaS solutions Provide level I and II support for SharePoint, Dynamics CRM and NAV. Work directly with customers and employees to resolve issues and ...

AVI-SPL

Onsite AV/IT Engineer

Miami, FL · On-site

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global ... Experience providing desktop/end-user technical support * Valid driver's license with an acceptable ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Miami, FL

Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support engineer in Miami, FL is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.38 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

How much does a desktop support engineer make in the US?

A desktop support engineer in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher salaries. The role often involves troubleshooting hardware and software issues, supporting end-users, and maintaining IT systems.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Miami, FL? The most popular types of Desktop Support Engineer jobs in Miami, FL are:
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What job categories do people searching Desktop Support Engineer jobs in Miami, FL look for? The top searched job categories for Desktop Support Engineer jobs in Miami, FL are:
What cities near Miami, FL are hiring for Desktop Support Engineer jobs? Cities near Miami, FL with the most Desktop Support Engineer job openings:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,620 per year, or $25.8 per hour.

Network Field Support Engineer

Octagon Talent

Fort Lauderdale, FL • On-site

Full-time

Re-posted 9 days ago

Job description

Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.

Job Overview:
We're seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas–Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.

RESPONSIBILITIES:
  • Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
  • Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
  • Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
  • Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
  • Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
  • Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
  • Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
  • Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
  • Monitor common technical issues proactively and drive projects through to completion with minimal supervision
  • Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
  • Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
  • Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
  • Proven ability managing and troubleshooting both iOS and Android mobile devices
  • Demonstrated Windows administration skills including software deployment and system configuration
  • Exceptional written and verbal communication skills with a customer-service mindset
  • Meticulous attention to detail and disciplined approach to ticket management and documentation
  • Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
  • Knowledge of identity and access management including SSO/MFA and account provisioning workflows
  • Familiarity with endpoint security tools such as EDR, disk encryption, and secure wifi/VPN configurations
  • Proficiency with remote support tools for screen-sharing and remote assistance
  • Understanding of basic network monitoring, switch/AP configuration, and onsite router/AP setup
  • Experience with help desk/ticketing systems for intake prioritization, SLA management, and comprehensive documentation
  • Ability to work with asset management systems for tracking laptops, peripherals, and jobsite equipment
  • Bachelor's degree or equivalent practical experience preferred
  • 1–2+ years in progressively responsible technical support roles
  • Physical ability to lift up to 50 lbs occasionally and work in typical office and construction field conditions
NICE TO HAVE:
  • Previous experience supporting construction or field-operations environments where you've balanced office and remote site support
  • Scripting or automation skills for endpoint setup, configuration management, and health checks
  • Hands-on experience with network monitoring tools and intermediate switch/AP configuration
  • Exposure to knowledge base management and creating runbooks for common fixes and field checklists
WORK SETTING:
This is a high-travel role (approximately 95%) based in the Dallas–Fort Worth area, requiring daily travel to various job sites throughout the region. Candidates must be comfortable working primarily in active construction site environments with moderate noise levels, occasional dust, and varying weather conditions, with limited time in traditional office settings.