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Desktop Support Engineer Jobs in Miami, FL (NOW HIRING)

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization. * Support and maintain Windows Server 2016/2019 ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL · On-site

Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization. * Support and maintain Windows Server 2016/2019 ...

Fabergent

IT Support Engineer

Miami, FL

Provide level I and II support for company's SaaS solutions Provide level I and II support for SharePoint, Dynamics CRM and NAV. Work directly with customers and employees to resolve issues and ...

Keiki Enterprises LLC

IT Tech support

Key Biscayne, FL · On-site

$20 - $27.50/hr

... needs including desktop support issues, IP phones, mobile devices, and printers. Experience ... Engineering Applications Knowledge * Microsoft Office experience * VM Experience * ServiceNow ...

Keiki Enterprises LLC

IT Tech support

Key Biscayne, FL · On-site

$20 - $27.50/hr

... needs including desktop support issues, IP phones, mobile devices, and printers. Experience ... Engineering Applications Knowledge * Microsoft Office experience * VM Experience * ServiceNow ...

Alcora Corporation

Analyst, Helpdesk II

Doral, FL · On-site

$19.50 - $26.75/hr

... engineering teams * Strong understanding of ITIL processes: incident, problem, and change ... Endpoint management tools, and remote desktop/support tools * Familiarity with basic server ...

TMG Global

Desktop Deployment Technician

Miami, FL · On-site

$30 - $35/hr

With a flexible service model and a people-first approach, we support clients across industries ... To excel as a Contract Desktop Deployment Technician at TMG Global, candidates should possess a ...

TMG Global

Desktop Deployment Technician

Miami, FL · On-site

$30 - $35/hr

With a flexible service model and a people-first approach, we support clients across industries ... What's your day like? To excel as a Contract Desktop Deployment Technician at TMG Global ...

AVI-SPL

Onsite IT Engineer - IT/AV Support

Miami, FL · On-site

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global ... Experience providing desktop/end-user technical support * Valid driver's license with an acceptable ...

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How much do desktop support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support engineer in Miami, FL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.42 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

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For Desktop Support Engineer jobs in Miami, FL, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Engineer jobs in Miami, FL are:

What cities near Miami, FL are hiring for Desktop Support Engineer jobs?

Cities near Miami, FL with the most Desktop Support Engineer job openings:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,705 per year, or $25.8 per hour.

IT Support Engineer

Symmetry I.T.

Miami Beach, FL

Full-time

Re-posted 19 days ago

Job description

Company Description

Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference.

Job Description

We are seeking an experienced IT Support Technician to provide onsite technical support for hotel operations. This role is responsible for maintaining workstations, servers, network infrastructure, hospitality systems, and user accounts while ensuring a high level of service to staff, management, and vendors. The ideal candidate is reliable, communicates clearly in writing and verbally, and can manage both daily support tasks and assigned project work. This position is onsite during normal business hours with participation in an on-call rotation for after-hours and weekend emergencies.

Responsibilities

  • Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization.
  • Support and maintain Windows Server 2016/2019 environments.
  • Assist with VMware virtualization tasks and basic host/server maintenance.
  • Troubleshoot networking issues including switches, firewalls, DHCP, DNS, and connectivity problems.
  • Support wireless networks, including access point configuration, monitoring, and basic controller administration.
  • Manage Active Directory tasks such as creating, modifying, and disabling user accounts.
  • Provide support for Microsoft 365 services including Exchange Online, SharePoint, Teams, and authentication issues.
  • Support hospitality systems including Opera PMS, VingCard access control, Micros Simphony POS, and other hotel technologies.
  • Perform malware/threat remediation and maintain system security best practices.
  • Handle hardware repair, upgrades, and peripheral installations.
  • Work tickets efficiently within the company’s ticketing system and maintain accurate documentation.
  • Complete assigned project tasks according to deadlines and quality standards.
  • Communicate professionally with staff and leadership, providing clear written updates and explanations.
  • Interact with hotel personnel and guests in a courteous and service-focused manner.
  • Coordinate with vendors, service providers, and onsite personnel as needed.
  • Lift equipment up to 40 lbs. as part of routine IT duties.
  • Participate in an after-hours and weekend on-call rotation for urgent issues.
Qualifications
  • Troubleshooting and installation experience with Microsoft Windows 11.
  • Basic VMware knowledge.
  • Experience with Windows Server 2016/2019.
  • Understanding of LAN/WAN networking and wireless systems.
  • Knowledge of Active Directory administration.
  • Experience with ticketing systems.
  • Strong written and verbal communication abilities.
  • Excellent customer service and interpersonal skills.
  • Ability to complete project tasks on time with attention to detail.
  • Ability to lift 40 lbs. or more.
  • Must work onsite during regular business hours and participate in on-call rotation.

Desired Skills

  • Experience administering Microsoft 365 (Exchange, SharePoint, Teams, security settings).
  • Experience with hotel technologies including Opera PMS, VingCard, and Micros Simphony.
  • Strong relationship-building skills with staff, management, and vendors.
  • Four years of technical experience.

Additional Information

  • Schedule: Monday–Friday, normal business hours EST. On Call Afterhours

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