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Desktop Support Engineer Jobs in Miami, FL (NOW HIRING)

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Job Title: IT Desktop Technician Location: Miami, Florida Type: Contract - 4 months Compensation ... Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Job Title: IT Desktop Technician Location: Miami, Florida Type: Contract - 4 months Compensation ... Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Job Title: IT Desktop Technician Location: Miami, Florida Type: Contract - 4 months Compensation ... Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ...

System One

IT Desktop Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Job Title: IT Desktop Technician Location: Miami, Florida Type: Contract - 4 months Compensation ... Provide immediate, face-to-face technical support for hardware, peripherals (printers, monitors ...

ZTEK Solutions

Be Seen First

Support Engineer II

Miami Lakes, FL · On-site

The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends ...

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

As the Technical Support Engineer , you will own the technical support function end-to-end (triage, resolution, client communication, documentation, monitoring awareness) and act as the internal ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization. * Support and maintain Windows Server 2016/2019 ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Miami, FL

Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support engineer in Miami, FL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $29.42 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs

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The top searched job categories for Desktop Support Engineer jobs in Miami, FL are:

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Cities near Miami, FL with the most Desktop Support Engineer job openings:

Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,705 per year, or $25.8 per hour.

Technical Support Engineer

STARLIMS

Hollywood, FL • On-site

Full-time

Posted 23 days ago

Job description

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
Purpose:
The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role involves communicating with customers via email, phone, or support systems to address inquiries, understand technical challenges, assess needs, and recommend appropriate solutions or alternatives. The Support Engineer applies established procedures and, when necessary, develops new approaches to resolve technical issues. Responsibilities include managing support cases, ensuring effective follow-up, and maintaining clear communication to drive resolution and enhance customer satisfaction.
Summary:
  • Take full ownership of assigned support tickets, ensuring timely investigation, resolution, and communication throughout the lifecycle.
  • Develop deep expertise in STARLIMS application configuration and functionality.
  • Perform remote analysis, troubleshooting, and resolution of technical issues
  • Monitor the number of incident tickets and manage the incidents: Investigation, additional tests, resolution and closure or escalation to Engineering after relevant qualification and follow-up.
  • Collaborate with cross-functional teams to resolve complex issues and improve support processes.
  • Contribute to global support improvement initiatives and knowledge sharing.
  • Recommend systems enhancements to reduce recurring user issues.
  • Adhere to established procedures while proactively identifying opportunities for optimization.
  • Maintain clear, professional communication with customers to ensure high levels of satisfaction.
  • Show a global support mindset.

Who You Are:
  • Demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
  • Ability to establish/maintain good working relationships and be able to work cooperatively/productively with engineers, vendors, and customers is required.
  • Strong ability to troubleshoot software problems - identify and solve problems creatively and effectively.
  • Ability to learn and understand new processes, as well as recommend ways to continuously improve.
  • Experience working in a broader enterprise/cross-division business unit model preferred
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Strong organizational and follow-up skills, as well as attention to detail.
  • Experience as a Programmer with SQL language as well as an object-oriented language (C# or equivalent).
  • Experience with RDMS such as Oracle, SQL Server, MS-SQL, etc.
  • Experience with reporting tools (Crystal Reports, Tableau) and with web technologies such as Web Services, API, HTML, CSS and JavaScript is desired.
  • Based in Singapore, with a valid driving licence or ability to travel independently; willing and able to attend customer sites within Singapore and be onsite within the contractual SLA during business hours.
  • Fluency in oral and written English.

Nice to have:
  • Prior LIMS, ELN, SDMS or LES experience

STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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