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Desktop Support Associate Jobs in Washington (NOW HIRING)

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms ... Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms ... Endpoint Administrator Associate * Apple Certified IT Professional * AWS Certified Cloud ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

Experience in macOS desktop and server support skills * Experience supporting macOS across a range ... Certified Associate (Jamf 200) or greater certification * Experience utilizing enterprise ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

Experience in macOS desktop and server support skills * Experience supporting macOS across a range ... Certified Associate (Jamf 200) or greater certification * Experience utilizing enterprise ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

Minimum 5 years of enterprise desktop support, endpoint administration, or systems support ... AWS Certified SysOps Administrator - Associate * ITIL Foundation (or equivalent IT Service ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

Minimum 5 years of enterprise desktop support, endpoint administration, or systems support ... AWS Certified SysOps Administrator - Associate * ITIL Foundation (or equivalent IT Service ...

Venturegloballng

Desktop Engineer

Arlington, VA · On-site

$103K - $117K/yr

Desktop Engineer Located: Arlington Summary We are seeking to welcome a Desktop Engineer to our ... Bachelor's or Associate's in Computer or Information Sciences * Apple Certified Support ...

Venture Global, Inc.

Desktop Engineer

Arlington, VA · On-site

$103K - $117K/yr

Desktop Engineer Located: Arlington Summary We are seeking to welcome a Desktop Engineer to our ... Bachelor's or Associate's in Computer or Information Sciences * Apple Certified Support ...

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

DAn Solutions

Desktop Systems Engineer

Washington, DC · On-site

Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure ... Associate's Degree and 8 years of relevant experience * Bachelor's Degree and 6 years of relevant ...

DAn Solutions

Desktop Systems Engineer

Sterling, VA · On-site

Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure ... Associate's Degree and 8 years of relevant experience * Bachelor's Degree and 6 years of relevant ...

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Desktop Support Associate information

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How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Washington is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $23.94 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the most commonly searched types of Desktop Support jobs in Washington?

The most popular types of Desktop Support jobs in Washington are:

Infographic showing various Desktop Support Associate job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,381 per year, or $26.6 per hour.

IT Help Desk Specialist

Rapid Strategy

Washington, DC • On-site

$68K - $78K/yr

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Overview
Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms while supporting enterprise endpoint management, identity administration, and cybersecurity initiatives. The successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and Cybersecurity teams to deliver high-quality technical support and maintain secure, reliable endpoint environments.
Key Responsibilities
Provide advanced Tier II technical support for Windows and macOS workstations.
Deploy, image, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices.
Support enterprise endpoint management platforms including Microsoft Intune, JAMF, Ivanti Endpoint Manager (EPM), KACE, or equivalent solutions.
Administer Microsoft Entra ID and Active Directory, including user provisioning, group management, MFA administration, and identity lifecycle support.
Configure, enroll, and manage iOS and Android devices using enterprise Mobile Device Management (MDM) solutions.
Perform software installations, patch management, firmware updates, and configuration management while maintaining security baselines.
Troubleshoot authentication, network connectivity, endpoint performance, hardware, and software issues.
Analyze Windows Event Viewer and macOS Console logs to identify root causes and implement corrective actions.
Develop and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles.
Support hardware refreshes, workstation deployments, data migrations, and asset inventory management.
Collaborate with cybersecurity teams to support Zero Trust initiatives, endpoint compliance, encryption, secure credential handling, and vulnerability remediation.
Participate in IT projects, incident response activities, and continuous service improvement initiatives.
Required Qualifications
Minimum three (3) years of enterprise IT Help Desk, Desktop Support, or Endpoint Administration experience.
Experience supporting Windows 10/11 and macOS in an enterprise environment.
Experience with Microsoft Intune, JAMF, Ivanti EPM, KACE, or similar endpoint management platforms.
Experience administering Microsoft Entra ID and/or Active Directory.
Experience supporting iOS and Android mobile devices using enterprise MDM solutions.
Experience using ServiceNow, Jira, Remedy, or similar IT service management platforms.
Strong understanding of endpoint imaging, software deployment, patch management, and configuration management.
Excellent troubleshooting, analytical, and customer service skills.
Strong written and verbal communication skills.
Preferred Qualifications
Experience supporting hybrid cloud or AWS environments.
Experience with PowerShell, Bash, or other scripting languages.
Experience supporting Zero Trust architectures and endpoint security controls.
Experience with vulnerability management and remediation.
Experience supporting Microsoft 365 and enterprise collaboration platforms.
Preferred Certifications
CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate
Apple Certified IT Professional
AWS Certified Cloud Practitioner
ITIL Foundation
CompTIA A+
Education
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent professional experience will be considered.
Work Location & Schedule
Primarily onsite at the Congressional Budget Office in Washington, DC.
Occasional work may be required at customer facilities in Manassas, VA and Ashburn, VA.
Standard business hours are Monday through Friday, 8:30 AM to 5:00 PM.
Occasional after-hours support may be required during system outages, maintenance windows, or emergency situations.
Security Requirements
Must be a U.S. Citizen, Lawful Permanent Resident, or authorized H-1B employee eligible to work in the United States.
Must successfully complete an FBI criminal background investigation and fingerprinting prior to starting work.
Must complete all required customer cybersecurity and security awareness training before receiving system access.
Ability to maintain confidentiality and comply with all customer security and information handling requirements.
Why Rapid Strategy?
Rapid Strategy is a growing cybersecurity and technology consulting firm committed to developing exceptional talent. We invest in our employees by providing competitive compensation, generous paid time off, comprehensive benefits, professional certification support, and opportunities to work on impactful federal technology initiatives. Our leadership team is hands-on, collaborative, and committed to helping employees build long-term careers-not just fill roles.

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