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Desktop Support Analyst Jobs in Washington, DC (NOW HIRING)

Infojini Inc

Desktop Support Analyst

Washington, DC

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA

$47/hr

Perform root cause analysis for recurring technical issues and recommend long-term solutions ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

Perform root cause analysis for recurring technical issues and recommend long-term solutions ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

Perform root cause analysis for recurring technical issues and recommend long-term solutions ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Perform root cause analysis for recurring technical issues and recommend long-term solutions ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... This IT position is responsible for maintaining, analyzing, troubleshooting, and repairing computer ...

Infojini Inc

Desktop Support

Washington, DC · On-site

$23 - $29.25/hr

Desktop Support Location :Washington, DC Duration :12+ months (Possible extension ) Qualifications ... Demonstrated analytical and problem solving skills. Strong interpersonal and communication skills ...

1872 Consulting

Desktop Support

Herndon, VA · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support professional to provide IT end user support. The role involves troubleshooting connectivity issues and managing service requests for Windows ...

Infojini Inc

Desktop Support

Washington, DC · On-site

$26.25 - $35.50/hr

... Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ...

USM

Desktop Support

Washington, DC · On-site

Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required ... Strong analytical/problem solving skills. Ability to coordinate assigned tasks in line with ...

Apex Systems

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Job#: 3047814 Desktop Support Location: Merrifield, Virginia (On-site) Role Overview We are seeking a Desktop Support professional to provide technical assistance to our end users. This role involves ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Washington, DC

Desktop Support Analyst information

See Washington, DC salary details

$12

$30

$44

How much do desktop support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support analyst in Washington, DC is $30.46, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $34.04 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Washington, DC?

The most popular types of Desktop Support Analyst jobs in Washington, DC are:

What are popular job titles related to Desktop Support Analyst jobs in Washington, DC?

For Desktop Support Analyst jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Washington, DC look for?

The top searched job categories for Desktop Support Analyst jobs in Washington, DC are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,354 per year, or $30.5 per hour.

Desktop Support Analyst

Infojini Inc

Washington, DC

$26.25 - $35.50/hr

Contractor

Re-posted 13 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Job details mentioned below
Title: Desktop Support Analyst (1st Shift) 
Location: Washington, DC
Duration: 12 months
The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 (including Outlook 2010), Active Directory, Microsoft Lync/Skype for Business, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.

Qualifications

The contractor is required have:

1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2. At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
4. At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5. Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.
6. Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7. Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8. Demonstrated analytical and problem solving skills.
9. Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

A+, MCDST, MTA, MOS, or similar certification is PREFERABLE


This position may require weekend and/or overtime work. 

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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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